topic Re: Newly installed Desktop won't run in ArcGIS Desktop Installation Support Questions

Newly installed Desktop won't run

JeffreyDege — Mon, 09 May 2016 13:53:02 GMT

I'm trying to get Arc Map 10.4 running, from a new installation of ArcGIS_Desktop on Windows 10.

I'd initially installed the free trial, then uninstalled, and installed ArcGIS_Desktop_104_149411.exe.

The installation worked fine, and the Authorization Wizard seems to have worked. I see EDN ArcGIS for Desktop Basic listed in ArcGIS Administrator, with version 10.1-10.4, marked as Installed, and Authorized, with an expiration of 01-Dec-2016.

But when I run ArcMap 10.4, I get a splash screen showing the message "Loading Document..." for about 30 seconds, then it goes away.

I filed a support ticket with ESRI last week, but have had no response.

Is there some sort of log that ArcMap might be writing to, that would give me a hint as to what is going wrong?

I've tried un-installing, and re-installing, and it's made no difference.

Re: Newly installed Desktop won't run

PanagiotisPapadopoulos — Mon, 09 May 2016 14:19:10 GMT

try to delete the Normal.mxt file from

C:\Users\<user>\AppData\Roaming\ESRI\Desktop10.4\ArcMap\Templates

and then open again the ArcMap.

Re: Newly installed Desktop won't run

JeffreyDege — Mon, 09 May 2016 14:47:14 GMT

I tried deleting normal.mxt, and still had the problem. ArcMap recreated it, but still exited on startup.

I then tried deleting the entire C:\Users\<user>\AppData\Roaming\ESRI\ directory, and that, also, behaved in the same way.

Re: Newly installed Desktop won't run

PanagiotisPapadopoulos — Mon, 09 May 2016 18:42:04 GMT

ArcCatalog is opening?

Re: Newly installed Desktop won't run

JenniferMcCall4 — Mon, 09 May 2016 19:05:31 GMT

Did you add a new authorization code to change it from the free trial?

Another question - Are you opening a blank mxd or a previously saved mxd with layers in it already?

Re: Newly installed Desktop won't run

JeffreyDege — Mon, 09 May 2016 22:30:23 GMT

ArcCatalog opens without a problem.

Re: Newly installed Desktop won't run

JeffreyDege — Mon, 09 May 2016 22:32:31 GMT

I uninstalled the free trial and installed the EDN package. Had the developed who had been running on our Single User ESRI license deauthenticate, ran through the authentication wizard and all looked fine.

I've never had ArcMap successfully open, so I don't have any saved maps. I'm just selecting the program from the start menu.

Re: Newly installed Desktop won't run

PanagiotisPapadopoulos — Mon, 09 May 2016 22:34:40 GMT

so the license is working properly.

the problem is with ArcMap. Please see the Event Viewer (windows) in order to detect any application error.

Re: Newly installed Desktop won't run

JeffreyDege — Tue, 10 May 2016 15:28:17 GMT

I'm not seeing anything in any of the standard Windows event logs (nothing in Application, Security, Setup, or Forwarded Events.) And I don't see any custom event logs for ESRI.

Re: Newly installed Desktop won't run

TylerPollon — Thu, 12 May 2016 22:35:03 GMT

Here's the fix that worked for me as per tech note 45924 that I found on the ESRI support page.

1. Open the Windows Control Panel.

2. Uninstall Python 2.7.11.

3. Uninstall ArcGIS for Desktop.

4. Reinstall ArcGIS for Desktop.

Re: Newly installed Desktop won't run

curtvprice — Fri, 13 May 2016 16:17:34 GMT

45924 - ArcMap crashes during Loading Document launch stage

My policy is unless I have a really good specific reason to update, I use Esri's shipped Python versions. Better safe than sorry.