topic Re: Error Installing ArcGIS Desktop 10.8.1 in ArcGIS Desktop Installation Support Questions

Error Installing ArcGIS Desktop 10.8.1

OlanrewajuLawal — Fri, 04 Dec 2020 13:20:37 GMT

I am trying to upgrade my ArcGIS 10.8 to 10.8.1. Once the installation starts the error (see attached image) shows up. However, I have installed and reinstall the missing Microsoft redistributable package.

I don't know what else to do.

Is there any suggestions on what to do?

Cheers

Re: Error Installing ArcGIS Desktop 10.8.1

DanPatterson — Fri, 04 Dec 2020 14:40:04 GMT

ArcGIS Desktop 10.8.x system requirements—System Requirements | Documentation

You met these conditions I presume AND you did a reboot between the download and running the msi?

Re: Error Installing ArcGIS Desktop 10.8.1

OlanrewajuLawal — Sat, 05 Dec 2020 01:30:19 GMT

Yes, I didi

Re: Error Installing ArcGIS Desktop 10.8.1

DanPatterson — Sat, 05 Dec 2020 12:35:09 GMT

Tech Support is your best option then. Too many variables

Re: Error Installing ArcGIS Desktop 10.8.1

curtvprice — Fri, 11 Dec 2020 16:36:54 GMT

I'm thinking your C++ redistributable may have an incompatibility with 10.8.1 (this can happen but it is rare). You could try downgrading. But if that doesn't work I agree tech support is where to go now.

Re: Error Installing ArcGIS Desktop 10.8.1

Lkoman — Thu, 06 May 2021 19:50:02 GMT

Hello.

an esriBootstrap.log file should be located in your %temp% folder. Please share that log file with me. This will provide us a little more information.

Thanks

Laurene Koman

Esri Install Team

Re: Error Installing ArcGIS Desktop 10.8.1

Mike_Tulis — Tue, 18 May 2021 17:15:28 GMT

Hello Laurene,

We are having an identical problem but only with some of our computers, not all. ESRI Case #02781613 - ArcGIS 10.8.1 install issues with Microsoft Visual Studio C++ Redistributable error. Were you able to figure out what is going on?

Thank you.

Mike

Re: Error Installing ArcGIS Desktop 10.8.1

Lkoman — Tue, 25 May 2021 17:42:55 GMT

an esriBootstrap.log file should be located in your %temp% folder. Please share that log file with me. This will provide us a little more information.

Thanks

Laurene Koman

Esri Install Team

Re: Error Installing ArcGIS Desktop 10.8.1

Mike_Tulis — Tue, 25 May 2021 19:15:29 GMT

Hello Laurene,

I have attached the requested file.

Thank you for your help.

Mike

Re: Error Installing ArcGIS Desktop 10.8.1

Lkoman — Tue, 25 May 2021 20:08:04 GMT

Hey Mike

I don't see an attachment. You can also mail it to me directly. lkoman@esri.om

Re: Error Installing ArcGIS Desktop 10.8.1

AlaDinKambo — Mon, 13 Sep 2021 15:29:49 GMT

I'm facing the same problem is there a solution?

Re: Error Installing ArcGIS Desktop 10.8.1

curtvprice — Mon, 13 Sep 2021 15:37:09 GMT

This is a system specific thing (particular Windows install "state") - apparently based on the thread. Highly recommend contacting Esri support on this issue.

In general installing using the Setup.exe instead of the MSI will update the redistributable for you. If it does not, contact Esri support for help.

Re: Error Installing ArcGIS Desktop 10.8.1

Mike_Tulis — Mon, 13 Sep 2021 15:39:12 GMT

We worked with ESRI and Microsoft on this issue. Ultimately ESRI wrote us a bypass to resolve this issue. I recommend contacting ESRI.

Re: Error Installing ArcGIS Desktop 10.8.1

JoséLuisGonzálezB — Mon, 10 Jan 2022 16:25:23 GMT

Hello
I had the same problem; the apparent problem was that the Microsoft Visual C ++ 2013 Redistributable (x86) version was installed on my laptop. I was able to fix it by uninstalling the Visual C ++ 2013 (X86) version and installing the latest version (Microsoft Visual C ++ 2015 - 2022 Redistributable (x86).