topic Re: ArcMap says not licensed, but ArcGIS Administrator works in ArcGIS Desktop Installation Support Questions

ArcMap says not licensed, but ArcGIS Administrator says licenses are avaliable

RichardDaniels — Mon, 04 Dec 2017 23:09:13 GMT

In ArcGIS Desktop 10.3.1 (and now ArcGIS Desktop 10.5.1 after upgrade) I have a computer were ArcMap will not start. When I attempt to start ArcMap (or ArcCatalog, ArcScene, etc.) it says 'You are not licensed for ArcGIS for Desktop Basic. Use the ArcGIS Administrator to view the software available'. When I run ArcGIS Administrator it shows I've select Basic and that I have many BASIC licenses available. Pinging the license server returns the expected IPv4 results. I've check the IPv4 connection and it is active (vs. IPv6).

Ideas?

Re: ArcMap says not licensed, but ArcGIS Administrator works

Greg_Mattis — Tue, 05 Dec 2017 00:13:04 GMT

When you upgraded your license, did you also upgrade your license manager to License Manager 10.5.1?

Re: ArcMap says not licensed, but ArcGIS Administrator works

RichardDaniels — Tue, 05 Dec 2017 00:35:55 GMT

yes the ArcGIS license manager is at 10.5.1.

Note - it is not a user environment issue since multiple people have had the same issue on this machine.

Rich

Re: ArcMap says not licensed, but ArcGIS Administrator works

JayantaPoddar — Tue, 05 Dec 2017 04:20:58 GMT

Did you the expiry date also? Could you share a screenshot of the availability list in ArcGIS Administrator?

Re: ArcMap says not licensed, but ArcGIS Administrator works

RichardDaniels — Tue, 05 Dec 2017 18:18:45 GMT

As requested.

I also installed ArcGIS Pro on this machine. I have Pro setup to use Concurrent Use licensing and the licenses area installed on the same server as ArcGIS Desktop licenses. Interestingly ArcGIS Pro can reach the server and get a license (Basic) while ArcMap, on the same machine, cannot.

Rich

Re: ArcMap says not licensed, but ArcGIS Administrator says licenses are avaliable

RichardDaniels — Wed, 06 Dec 2017 19:49:36 GMT

In this case adding the port number to the license server name 27004@myLicenseServer appeared to fix the issue. We had tried the FLEXLM_TIMOUT=5000000 (5 seconds) but that appeared to have no impact on this issue since the 'you are not licensed' window would pop up immediately after starting ArcMap (no 5 second delay was seen).

I also found that the registry setting for in [HKCM\SOFTWARE\WOW6432Node\ESRI\License10.5] for the "DESKTOP_CONFIG" key was set to "FALSE". I changed this to TRUE to match my other working installations. How this became FALSE is unknown.

Note - the office location with the problem was using a VPN as well.

Thanks for the ideas :-).

Rich