topic Re: Moving a license from one PC to another in ArcGIS Desktop Installation Support Questions

Moving a license from one PC to another

AaronGerber — Mon, 28 Jul 2014 15:19:29 GMT

I need to move a single use license from one PC to another. This is something that we accomplished in the past but have been unable to do so more recently. Any ideas?

Re: Moving a license from one PC to another

ChristinaSullivan — Mon, 28 Jul 2014 15:42:14 GMT

Hi Aaron - I'm bumping this to Tina Skousen‌

Re: Moving a license from one PC to another

V_StuartFoote — Mon, 28 Jul 2014 15:55:34 GMT

Aaron Gerber‌,

Actually still easily done, but you will need to know the ESU authorization codes for the core Desktop product and each of the extensions. All of them will often be found in an "authorization" file that should have an extension of *.prvc in email or on the local system.

The process is to run ArcGIS Administrator --> Support Operations --> and Deauthorize... it should return the fulfillments for the core ArcGIS for Desktop and any extensions, back to the FlexNet Publisher services at Esri Redlands.

Then, with the license "fulfillments" returned to Esri and available for reuse, you can use the same Authorization file and run the ArcGIS Administrator --> Desktop --> Authorize now... wizard. You can manually edit the existing authorization file to remove extensions no longer needed, and could also just enter all the details by hand into the Wizard.

Proceed through and do the 'authorize now via the internet' for the simplest completion.

Post back if still stuck.

Stuart

Re: Moving a license from one PC to another

TinaSkousen — Mon, 28 Jul 2014 16:50:05 GMT

Hi Aaron,

It looks like Stuart covered it.

If you're still having trouble, check here for un-installation:

Installing ArcGIS Desktop with a Floating License‌

and here for installation on your new PC:

Installing ArcGIS Desktop with a Floating License‌

Feel free to give us a call or send an email if we can assist further.

Best Regards,

Tina Skousen | Domestic Manager

Esri Customer Service| 380 New York St.| Redlands CA 92373

Phone: 888-377-4575 Option 2 for support

support@esri.com