topic Deauthorize Concurrent License problem !! in ArcGIS Desktop Installation Support Questions

Deauthorize Concurrent License problem !!

MotasemWadi — Thu, 17 Mar 2016 15:31:14 GMT

when i try to deauthorize concurrent license I receive the message ''Unable to find feature to deauthorization on this machine."

Re: Deauthorize Concurrent License problem !!

V_StuartFoote — Thu, 17 Mar 2016 16:32:55 GMT

Motasem Wadi

Deauthorization of concurrent use seats is done from the system hosting the ArcGIS License Server. Perhaps you could describe what you need to accomplish in a bit more detail.

Stuart

Re: Deauthorize Concurrent License problem !!

AdrianWelsh — Thu, 17 Mar 2016 16:39:33 GMT

Hi Motasem,

I had this very same problem for a while. I finally had to break down and call Esri support. That was the only way to get my licenses deauthorized. They even remoted into my computer to deauthorize with no success. We had to go a "backdoor" approach that only Esri can accomplish.

There were some "changes" to the licensing at Esri lately and they are having some "server" issues apparently. You will have to call Esri Support. Please be sure to have your customer number (can be found at My Esri webpage).

Re: Deauthorize Concurrent License problem !!

MelanieM — Tue, 16 May 2023 16:20:19 GMT

In case anyone is having the same issue, there is a technical article about the issue:

System binding change detected. Some licenses may not be available

Steps are outlined in the article on how to address the issue.