topic Re: What can I do to fix an ArcGIS Desktop error? in ArcGIS Desktop Installation Support Questions

What can I do to fix an ArcGIS Desktop error?

MaricelBeltrán_Burgos — Wed, 12 Jul 2017 21:03:01 GMT

Everytime I try to use ArcGIS Desktop the program closes. It happens when I try to add a basemap or try to use a tool.

This message appears when the program closes: "ArcGIS Desktop has encountered a serious application error". I installed the Microsoft .net Service Pack 1, I uninstalled the program and reinstalled it again and it keeps closing. I am not able to work with it. What can I do to fix it?

Re: What can I do to fix an ArcGIS Desktop error?

JayantaPoddar — Wed, 12 Jul 2017 21:33:32 GMT

What version is your ArcGIS Desktop? Try Resetting your ArcGIS application profile‌.

Re: What can I do to fix an ArcGIS Desktop error?

MaricelBeltrán_Burgos — Wed, 12 Jul 2017 22:27:10 GMT

I have the 10.3.1 version. I tried to resetting the application but it did not work.

Re: What can I do to fix an ArcGIS Desktop error?

DanPatterson_Retired — Wed, 12 Jul 2017 22:30:09 GMT

if you follow Jayanta's links, you also have to ensure that other applications etc that rely on ArcMap are also removed so that you computer has absolutely no reference to it at any level .. sometimes this is at the registry level.

Re: What can I do to fix an ArcGIS Desktop error?

Surajshah1 — Sun, 03 May 2020 10:13:27 GMT

have you run comaptibility check with your desktop?