topic Re: Template Issue and Arcmap crash in ArcGIS Desktop Installation Support Questions https://community.esri.com/t5/arcgis-desktop-installation-support-questions/template-issue-and-arcmap-crash/m-p/856106#M2928 <HTML><HEAD></HEAD><BODY><P>You installation is defective.&nbsp; Go to Windows Control Panel, Add/ Remove programs and select the Repair option</P></BODY></HTML> Tue, 15 May 2018 14:26:56 GMT DanPatterson_Retired 2018-05-15T14:26:56Z Template Issue and Arcmap crash https://community.esri.com/t5/arcgis-desktop-installation-support-questions/template-issue-and-arcmap-crash/m-p/856105#M2927 <HTML><HEAD></HEAD><BODY><P>I have recently switched to ArcGIS 10.6 and i can not open my former projects from the 10.5 version. i have tried changing the normal.mxt yet it doesn't help.</P><P>I also have a very urgent issue to solve.</P><P>whenever i try to open the Arctoolbox window,Arcmap crashes, as well as when i try to open the search window.</P></BODY></HTML> Tue, 15 May 2018 14:20:12 GMT https://community.esri.com/t5/arcgis-desktop-installation-support-questions/template-issue-and-arcmap-crash/m-p/856105#M2927 Joy_Giovanni_MATABISHI 2018-05-15T14:20:12Z Re: Template Issue and Arcmap crash https://community.esri.com/t5/arcgis-desktop-installation-support-questions/template-issue-and-arcmap-crash/m-p/856106#M2928 <HTML><HEAD></HEAD><BODY><P>You installation is defective.&nbsp; Go to Windows Control Panel, Add/ Remove programs and select the Repair option</P></BODY></HTML> Tue, 15 May 2018 14:26:56 GMT https://community.esri.com/t5/arcgis-desktop-installation-support-questions/template-issue-and-arcmap-crash/m-p/856106#M2928 DanPatterson_Retired 2018-05-15T14:26:56Z Re: Template Issue and Arcmap crash https://community.esri.com/t5/arcgis-desktop-installation-support-questions/template-issue-and-arcmap-crash/m-p/856107#M2929 <HTML><HEAD></HEAD><BODY><P>thanks Dan. but i have tried that method I also tried to uninstall and re-install;yet the problem ain't solved!!</P></BODY></HTML> Tue, 15 May 2018 14:55:55 GMT https://community.esri.com/t5/arcgis-desktop-installation-support-questions/template-issue-and-arcmap-crash/m-p/856107#M2929 Joy_Giovanni_MATABISHI 2018-05-15T14:55:55Z Re: Template Issue and Arcmap crash https://community.esri.com/t5/arcgis-desktop-installation-support-questions/template-issue-and-arcmap-crash/m-p/856108#M2930 <HTML><HEAD></HEAD><BODY><P>Did you have any 3rd party extensions, tools etc installed?&nbsp; The upgrade from 10.5 to 10.6 didn't require an uninstall, so there may be an issue if you did that</P></BODY></HTML> Tue, 15 May 2018 15:05:37 GMT https://community.esri.com/t5/arcgis-desktop-installation-support-questions/template-issue-and-arcmap-crash/m-p/856108#M2930 DanPatterson_Retired 2018-05-15T15:05:37Z Re: Template Issue and Arcmap crash https://community.esri.com/t5/arcgis-desktop-installation-support-questions/template-issue-and-arcmap-crash/m-p/856109#M2931 <HTML><HEAD></HEAD><BODY><P>I am also using ArcGIS pro 2.1, I wonder if they use different extensions?!</P></BODY></HTML> Tue, 15 May 2018 15:09:51 GMT https://community.esri.com/t5/arcgis-desktop-installation-support-questions/template-issue-and-arcmap-crash/m-p/856109#M2931 Joy_Giovanni_MATABISHI 2018-05-15T15:09:51Z Re: Template Issue and Arcmap crash https://community.esri.com/t5/arcgis-desktop-installation-support-questions/template-issue-and-arcmap-crash/m-p/856110#M2932 <HTML><HEAD></HEAD><BODY><P>No, I am questioning how you got 10.6.&nbsp; Did you just upgrade but kept 10.5 during the process or did you uninstall 10.5, then install 10.6.</P><P>In any event.&nbsp; Do new projects work?</P><P>I would file a report with tech support since narrowing down what happened is hardly possible if you did a complete removal of anything Arc* and reinstalled</P></BODY></HTML> Tue, 15 May 2018 15:16:02 GMT https://community.esri.com/t5/arcgis-desktop-installation-support-questions/template-issue-and-arcmap-crash/m-p/856110#M2932 DanPatterson_Retired 2018-05-15T15:16:02Z Re: Template Issue and Arcmap crash https://community.esri.com/t5/arcgis-desktop-installation-support-questions/template-issue-and-arcmap-crash/m-p/856111#M2933 <HTML><HEAD></HEAD><BODY><P>I uninstalled 10.5 and installed 10.6, at the beginning everything worked erfectly then after two weeks it started crashing. Yes, new projects work but i cant use my toolbox.</P><P>and yes i did file the report.</P></BODY></HTML> Wed, 16 May 2018 08:10:35 GMT https://community.esri.com/t5/arcgis-desktop-installation-support-questions/template-issue-and-arcmap-crash/m-p/856111#M2933 Joy_Giovanni_MATABISHI 2018-05-16T08:10:35Z Re: Template Issue and Arcmap crash https://community.esri.com/t5/arcgis-desktop-installation-support-questions/template-issue-and-arcmap-crash/m-p/856112#M2934 <HTML><HEAD></HEAD><BODY><P>Post back Joy should there be a bug number and/or a resolution to this.&nbsp; Good luck</P></BODY></HTML> Wed, 16 May 2018 08:13:18 GMT https://community.esri.com/t5/arcgis-desktop-installation-support-questions/template-issue-and-arcmap-crash/m-p/856112#M2934 DanPatterson_Retired 2018-05-16T08:13:18Z