topic Re: "...Does not have a valid license manager" after upgrade to License Manager 10.3 in ArcGIS Desktop Installation Support Questions

"...Does not have a valid license manager" after upgrade to License Manager 10.3

RZ — Fri, 15 May 2015 15:46:34 GMT

I performed an upgrade to license manager 10.3 on my license server recently. I know it must not be any security issue or anything like that because 10.2 was working perfectly. Whenever I try to connect from a client machine I get the following error message:

"my_server does not have a valid License Manager. Please enter a valid License Manager Server."

The license manager is running, I've authorized all of my licenses, I'm using a 10.3 client to try to connect, I also tried it with a 10.2 client and no luck. All of the licenses are showing up in the manager with the correct version (10.1 - 10.3) under Availability.

I've tried putting the server name in my client ArcGIS Administrator by IP address, port@hostname, hostname... etc.... nothing works.

The only thing suspicious that I have noticed on the server under diagnostics - log is that the socket interface is IPv6. I am not sure how to change that to IPv4. I have a working license manager and the interface is set to IPv4. IPv6 is also disabled on this server...

Any help would be appreciated - thanks

Ric Z.

Re: "...Does not have a valid license manager" after upgrade to License Manager 10.3

JayantaPoddar — Fri, 15 May 2015 16:55:45 GMT

You can try a few things

1) Restarting License Manager (In think you must have done that). Check if it is running.

2) Allow ports 27000-27009 through firewall in "Windows Firewall with Advanced Security" in LM machine.

3) Also restart the client machines.

4) Try pinging the LM machine from the client machine's command prompt.

It should work if the above conditions are TRUE.

Re: "...Does not have a valid license manager" after upgrade to License Manager 10.3

RebeccaStrauch__GISP — Fri, 15 May 2015 21:21:03 GMT

Are by chance trying to run it on a window server 2003? License manager 10.3 requires server 2008 or newer. I was trying to keep mine on the same server as I had my 10.2 (I.e. Upgrade) and ran into issues. My rolled it back to 10.2 until I could get a newer machine set up.

If that isn't an issue, take a look at your 10.2 service.txt (off the top of my head....so might not be the exact name) and see if you had the first line or two customized. It may be you have a particular port assigned there to allow it to go thru the firewall.

one last thing....if you used an IP address ti call the LM in desktop in the previous version, and ran into the bug (and hadn't applied the patch) that required an extra "dot" at the end, make sure the client doesn't still have the extra .

even though they say it can be upgrades in place, I recommend deauthorizing.....doing the install....then author using in the new. I dI'd it bother ways ( multiple LMs) and felt the deauth/reauth to be a better approach. However, keep in mind that it takes a but of time fr the licenses to reappear on myesr (at least a good 30 minutes for ours)

Just some thoughts and suggestions.

Re: "...Does not have a valid license manager" after upgrade to License Manager 10.3

DennisSmith — Thu, 28 May 2015 17:31:26 GMT

This can be a tricky situation. I have seen quite a few issues like this with License Server Administrator 10.3 and typically this deals with a port conflict issue. This may be a case where you may have to adjust the License Server Administrator to use ports that are available. Take a look at this link:

Configure ArcGIS License Manager to work through a firewall—Help | ArcGIS for Desktop

Let me know if this helps you out.

Re: "...Does not have a valid license manager" after upgrade to License Manager 10.3

ThomasPemberton — Tue, 02 Jun 2015 18:57:42 GMT

Any solutions to this? I am seeing the exact same behavior as R Z.

1. Ports are configured same in 10.3.1 service.txt the same as 10.2

2. Same ports are still open in firewall as in were open in 10.2. I have even opened all ports on firewall and still see same client behavior

3. If I run license manager locally on server - all licenses are properly listed and installed

4. Diagnostic log shows socket IPv6 and not IPv4. Not sure if this means it is only listening on IPv6, hence the failure.

5. Can ping server from client.

I have restarted both the servers and the clients multiple times.

Re: "...Does not have a valid license manager" after upgrade to License Manager 10.3

JayantaPoddar — Tue, 02 Jun 2015 19:07:02 GMT

Hi Thomas,

Disable ipv6 in the machine hosting the license manager using Microsoft Fix it 50409.

How to disable IPv6 or its components in Windows

Restart ArcGIS License manager Service.

Re: "...Does not have a valid license manager" after upgrade to License Manager 10.3

ThomasPemberton — Tue, 02 Jun 2015 19:33:14 GMT

I ran Microsoft Fix it 50409 and restarted the server, but the lmgrd9.log still shows Arcgis using Socket interface: IPv6

Re: "...Does not have a valid license manager" after upgrade to License Manager 10.3

JayantaPoddar — Tue, 02 Jun 2015 20:04:20 GMT

I think you will need to contact the Esri Tech Support team to look into the issues in details.

Re: "...Does not have a valid license manager" after upgrade to License Manager 10.3

DennisSmith — Tue, 02 Jun 2015 20:09:43 GMT

This sounds like a port conflict, what does your service.txt file look like? this file is located typically at C:\Program Files (x86)\ArcGIS\License10.3\bin.

Re: "...Does not have a valid license manager" after upgrade to License Manager 10.3

ThomasPemberton — Tue, 02 Jun 2015 20:23:58 GMT

I ended up taking 10.3.1 license manager off, re-installing 10.2 license manager and then re-installed 10.3.1 one more time - now it works fine...

Re: "...Does not have a valid license manager" after upgrade to License Manager 10.3

ThomasPemberton — Wed, 03 Jun 2015 15:47:03 GMT

I figured out the problem (at least in my case). I used sysinternals TCPView to find that someone had installed another Flexlm based product on the licensing server and did not properly configure or document which port it was using. As a result it was trying to grab the same port that ArcGIS was using. Once I set it to use a different port ArcGIS is working fine.

~Tom

Re: "...Does not have a valid license manager" after upgrade to License Manager 10.3

ITSPurchasing — Mon, 20 Jul 2015 18:35:17 GMT

Hey all,

I struggled with the 10.3.1 license manager for 3 days. My issue was an incompatible port number in the C:\Program Files (x86)\ArcGIS\License10.3\bin\service.txt file.

VENDOR ARCGIS PORT=1234 (worked for 10.2)

VENDOR ARCGIS PORT=27010 (worked for 10.3.1)

After changing the port to 27010, everything works fine. Hope this helps!

Re: "...Does not have a valid license manager" after upgrade to License Manager 10.3

DennisSmith — Mon, 20 Jul 2015 20:03:32 GMT

Typically ArcGIS License Server Administrator works with ports 27000-27009. The line that you are referencing above is the used for the ARCGIS daemon - "VENDOR ARCGIS PORT=XXXXX" I am glad that you were able to use port 27010 and that this allows you to consume licenses.

Re: "...Does not have a valid license manager" after upgrade to License Manager 10.3

BugPie — Wed, 26 Aug 2015 21:50:51 GMT

Dennis, great resource in your link. This worked for us.

We moved from LM 10.1 to 10.3.1.

We did not de-authorize before the upgrade installation, simply stopped the LM. Once installed, clients other than from the same machine the LM is running on, were unable to locate the LM server. Received the message "<<server name>> does not have a valid license. please enter a vaild license manager server"

Nothing changed in our firewall and the same ports were allowed in bound.

Using the article that you linked we were able to make the adjustments as shown... and success!! Funky little error but easily fixed using this article.

Re: "...Does not have a valid license manager" after upgrade to License Manager 10.3

mattwilkie — Mon, 31 Aug 2015 22:49:01 GMT

Thank you Tom! What made this particular issue hard to solve for us was that some machines in the network had no trouble connecting to the ArcGIS License server, while others couldn't. There was no apparent rhyme or reason to it. Eventually I learned it was because the workstations which defaulted to IPv6 routing found the ArcGIS license when knocking on door 2700, while the IPv4 default machines would get Integraph. TCPview was instrumental in sorting that out.

Note to searchers: also see related ArcGIS License Manager: FlexNet Licensing Error -97, 121

Re: "...Does not have a valid license manager" after upgrade to License Manager 10.3

SabyasachiMaiti — Wed, 02 Sep 2015 15:07:23 GMT

Dear Dr. Thomas

I had recent upgradation of ArcGIS MLK. In my old MLK (key no. 37103927), we had total licenses of 30. Somehow, the vendor is frauded with 1 ArcInfo license, with decorated sales language. Even, they are intentionally delaying online request of license transfer into license manager. Today during upgradation, they informed that extensions will not be available during upgradation. I am frustrated to deal with ESRI-India team. I mailed several times inservice@esri.com; but there was no reply.

Can you please help me to overcome situation with correct and honest information?

Regards

Prof. Maiti

Re: "...Does not have a valid license manager" after upgrade to License Manager 10.3

ITGroup — Thu, 01 Oct 2015 21:11:54 GMT

Same issue here, Thomas. We moved some licenses from an unstable machine to a VM with a brand new install of GIS LM, but clients would not connect. Nothing being blocked on the firewall, and the client could ping the server & vice-versa. When I read your reply to this thread, it dawned on me "oh yeah...that's our Autodesk license server!" *swats forehead*

Re: "...Does not have a valid license manager" after upgrade to License Manager 10.3

CatherineUdenberg — Fri, 09 Jun 2017 22:01:14 GMT

Hey for all you out there w newer computers, here is the fix my IT guy found for me- Send a dollar to him if it works

Turn of your networking "TCP/IPv6" if your secondary machine can't get into the license administrator- if your administrator lives on a server you might need to ask IT admin to turn this off

Re: "...Does not have a valid license manager" after upgrade to License Manager 10.3

RichardDaniels — Fri, 12 Oct 2018 23:08:05 GMT

Port=1234 was most likely set when you opened an hole in your firewall. This is the port number used in the old ESRI examples for how to do this.

Re: "...Does not have a valid license manager" after upgrade to License Manager 10.3

RichardDaniels — Fri, 12 Oct 2018 23:10:39 GMT

better option is to set you computer to use IPv4 "first", but still leave IPv6 on.

The Microsoft fix is available at https://support.microsoft.com/en-us/help/929852/guidance-for-configuring-ipv6-in-windows-for-advanced-users