topic Re: Serious Application Error in ArcGIS Desktop Installation Support Questions

Serious Application Error

OliviaBrown2 — Sat, 26 Sep 2015 14:07:47 GMT

Hello,

I am running Windows 10 and running ArcMap Desktop Single Use Advanced 10.3.1. When opening Desktop, I now get a "serious application error notice". I called tech support and they sent me to this document http://support.esri.com/es/knowledgebase/techarticles/detail/38394 but it was not helpful. Has anyone else had luck solving this issue?

Please help! I need to get some work done.

Thank you in advance.

Re: Serious Application Error

MichaelVolz — Sat, 26 Sep 2015 15:16:32 GMT

Do you have a machine available with either Windows 7 or 8 on it that ESRI supports, until ESRI has certified desktop on a Windows 10 OS?

Re: Serious Application Error

OliviaBrown2 — Sat, 26 Sep 2015 15:55:43 GMT

I don't have a computer with Windows 8 or 7. Is it Windows 10 that's the problem?

Re: Serious Application Error

MichaelVolz — Sat, 26 Sep 2015 16:02:56 GMT

Check out this thread:

Is Windows 10 certified with ArcGIS Products?

Some people have gotten it to install and work, but you will not get official support from ESRI to fix this issue at this time. You would need to rely on other endusers responding to your initial post and trying out the ideas that they provide. I have not attempted to install ArcGIS v10.3.1 on a Windows 10 machine myself.

Re: Serious Application Error

LaureneKoman — Sat, 26 Sep 2015 16:30:35 GMT

Here are some other suggestions gleaned from other resolutions for Application Errors when starting ArcGIS Desktop. Change the version "10.1" to the applicable 10.x for your product.

Several steps, with increasing levels of intensity.

Delete your C:\Users\<username>\AppData\Roaming\ESRI\Desktop10.1\ArcCatalog or ArcMap folder and try again.

If no joy there. Delete your entire %APPDATA%\ESRI folder.

If still no joy, delete the %APPDATA%\ESRI folder again. And open the Windows Registry with regedit.exe, navigate down to the HKEY_CURRENT_USER\Software\ESRI\Desktop10.0\ArcCatalog key and delete it.

And if still no joy.. delete your %APPDATA%\ESRI folder again. Then back into Windows Registry with regedit.exe, navigate down to the HKEY_CURRENT_USER\Software\ESRI key and delete it.

All will be rebuilt with defaults.

Re: Serious Application Error

OliviaBrown2 — Mon, 28 Sep 2015 16:51:05 GMT

Thanks so much for you response, Laurene. I'm still having no luck!

Re: Serious Application Error

KirstenPinkston — Mon, 28 Sep 2015 17:45:31 GMT

Hi Olivia,

Thanks for your post. I have a few questions for you: I looked into your Support case and I can see you mention that you've been running Windows 10 for about a month--

1. Have you always received this serious application error since upgrading Windows? Or were you able to open ArcMap on your Windows 10 machine at some point?

2. Are you attempting to launch a specific MXD and receiving this error? Or does the error occur when attempting to launch any MXD (including blank MXDs)?

The crash still occurs after deauthorizing/ reauthorizing your license, is this correct?

Thanks!

Kirsten

Re: Serious Application Error

OliviaBrown2 — Mon, 28 Sep 2015 17:51:27 GMT

Hi Kirsten,

I have been able to run Arc Desktop on 10 and when trying to adjust my licence I started receiving the Serious Application Error issue started. The crash does occur after deauthorizing/reauthorizing a licence. I have also tried uninstalling and reinstalling the software. I wasn't trying to launch a specific MXD I was just trying to open Arc.

Olivia

Re: Serious Application Error

KirstenPinkston — Mon, 28 Sep 2015 18:51:26 GMT

Thanks for this info Olivia. In ArcGIS Administrator, if you click the Desktop folder, do you see an "Authorize Now" button or a "Repair" button? If you see the Repair option is available, clicking this button will launch the software repair wizard--Select the option to "repair over the internet." Attempt to launch ArcMap. Let me know if you have any trouble, or if the Repair option is not available. Thanks!

Re: Serious Application Error

OliviaBrown2 — Mon, 28 Sep 2015 18:58:33 GMT

Hi Kirsten,

Thanks of these suggestions. The "Repair button is not available.

Olivia

Re: Serious Application Error

KirstenPinkston — Tue, 29 Sep 2015 16:11:15 GMT

Hi Olivia,

Thanks for looking into it. If you've deauthorized/ reauthorized and there's no option to repair your license, it's not sounding like a corrupt license issue, but we can absolutely investigate and find out how far along in the launch process ArcMap is making it by grabbing a log file:

Launch Command Prompt as an administrator
- Go to Start and type CMD into the search
- CMD should be the first result in the list-- right-click > Run as administrator
Change directory to ArcGIS for Desktop install location
- Default install location for 64bit machines is C:\Program Files (x86)\ArcGIS\Desktop10.3\bin
- Type: cd\Program Files (x86)\ArcGIS\Desktop10.3\bin
- Press enter
Run ArcMap log command
- Type arcmap.exe /log
- Press enter
Launch ArcMap
Grab the log
- Go to C:\Program Files (x86)\ArcGIS\Desktop10.3\bin\ArcMap.log

Attach the log to your reply and I'll take a look at it, to see if we can't pin down why the crash is happening.

Thanks again!

Kirsten

Re: Serious Application Error

JeremyKiss1 — Mon, 08 Feb 2016 04:38:28 GMT

Hi Kirsten,

I am having the same issues as Olivia, I captured the log:

Initializing license...done

Parsed command line

Creating App...

done

Processing shell command...

Creating New Document...

Opening normal template...done...

Loading printer information...done...

New VBA project...done...

Add first mapDone creating New Document

done

Loading extensions...done

Startup complete

Any help would be appreciated. I am considering downgrading my laptop to windows 7 or 8 if I can't resolve this soon.

Thanks,

Jeremy

Re: Serious Application Error

JeremyKiss1 — Mon, 08 Feb 2016 19:09:30 GMT

Solved this thanks to ESRI support. None of the other fixes discussed online helped my case. My issue was due to a bug in Python 2.7.11, this solved it immediately:

Start Registry Editor

HKEY_LOCAL_MACHINE > SOFTWARE > WOW6432Node > Python > PythonCore > 2.7

Change the name of 2.7 to 2.7-32

Jeremy

Re: Serious Application Error

V_StuartFoote — Mon, 08 Feb 2016 20:08:04 GMT

Jeremy Kiss

Glad you got things sorted.

That is issue of Esri support KB 45924 (Python bug#25824) which begs the question, how did you end up with Python 2.7.11 installed over your ArcGIS for Desktop install?

What else did you install, or how had you modified your ArcGIS installation to end up with the Python 2.7.11 naming glitch?

Interesting side bar might be the impact, if any, when the Python 2.7.8 based 64-bit background geoprocessing extension is installed.

Stuart

Re: Serious Application Error

JeremyKiss1 — Mon, 08 Feb 2016 20:37:09 GMT

I had python (not sure the version) installed before installing ArcGIS which may have caused issues. I did not modify the ArcGIS installation at all.

Jeremy

Re: Serious Application Error

BrandonNelson1 — Wed, 02 Nov 2016 13:50:31 GMT

This fixed it for me, too, thanks. I had installed another instance of Python 2.7 after ArcGIS, which seems to have overridden the version installed with ArcGIS rather than existing alongside it.