topic Re: Anyone getting random General Function Failure error's with Windows 10 and ArcMap 10.4.1? in ArcGIS Desktop Installation Support Questions

Anyone getting random General Function Failure error's with Windows 10 and ArcMap 10.4.1?

JeffJones7 — Mon, 01 May 2017 19:13:42 GMT

Our company recently upgraded to new Windows 10 desktops. At the same time we upgraded from ArcMap 10.2 to ArcMap 10.4. I am now regularly getting random "General Function Failure" error's while using ArcMap. It typically happens when I am simply navigating the map, panning and zooming around and selecting features and working with the Table data. I am mostly working with existing MXD's that I started working with while I was using 10.2. [Edit]I believe they have all not been updated to 10.4 MXD's.I believe all MXD's started as 10.2 MXD's and have all now been saved in 10.4. I have tried starting an MXD from scratch in 10.4 and seem to be having the same issue, maybe just a little less often. [/Edit]

Anyone have this experience? Or and suggestions on what is going on or how best to approach troubleshooting?

Re: Anyone getting random General Function Failure error's with Windows 10 and ArcMap 10.4.1?

JayantaPoddar — Mon, 01 May 2017 20:27:03 GMT

How about saving the MXDs soon after opening them? Just click save button.Does the issue persist then?

Re: Anyone getting random General Function Failure error's with Windows 10 and ArcMap 10.4.1?

JeffJones7 — Mon, 01 May 2017 20:54:03 GMT

Yes, I have tried saving the MXD and have continued to receive the errors after saving.

I am going to try re-builing the MXD from scratch, maybe that will help.

Re: Anyone getting random General Function Failure error's with Windows 10 and ArcMap 10.4.1?

Robert_LeClair — Mon, 01 May 2017 22:05:36 GMT

Did you also upgrade your License Manager to 10.4 as well? Sometimes LM's kept at 10.2 cause "General Function Failure" messages. Also, one other thing to check - do any of your feature classes/shapefiles start with a number? This will also cause GFF errors.

Re: Anyone getting random General Function Failure error's with Windows 10 and ArcMap 10.4.1?

ManviLather1 — Tue, 02 May 2017 22:05:51 GMT

Hello,

--Are you working With SQL server enterprise geodatabase?

--How the database connection is created to the geodatabase? Direct connection or 3 -tier connection?

--Is there any raster data in the geodatabase?

Please have a look at the below links:

Bug BUG-000096145
http://support.esri.com/bugs/nimbus/QlVHLTAwMDA5NjE0NQ==

Bug BUG-000095750
http://support.esri.com/bugs/nimbus/QlVHLTAwMDA5NTc1MA==

Re: Anyone getting random General Function Failure error's with Windows 10 and ArcMap 10.4.1?

JeffJones7 — Wed, 03 May 2017 13:03:40 GMT

I checked and our license server was updated to 10.4, and as far as I can tell I do not have any feature classes/shapefiles that start with a number. I was not aware the number thing was an issue, I will have to keep an eye out for that in the future.

Re: Anyone getting random General Function Failure error's with Windows 10 and ArcMap 10.4.1?

JeffJones7 — Mon, 08 May 2017 18:42:30 GMT

No, not working with any type of server based data, everything is in a FileGDB, a Shapefile, or Raster files located outside of a GDB.

I have seen a few other people mentioning issues with raster data. I may try removing all raster data and see if that helps.

Thanks for the suggestions!

Re: Anyone getting random General Function Failure error's with Windows 10 and ArcMap 10.4.1?

CarineStolz1 — Tue, 06 Jun 2017 16:55:05 GMT

Hello Jeff,

I am encountering the same problem : random "General Function Failure" error's while using ArcMap Standard. I upgraded from arcmap 10.0 to 10.4.1. Users have opened there last mxd containing simple gdb (10.0). They saved it in 10.4.1 and still encounter the problem.

Thanks for the suggestions too,

Carine

Re: Anyone getting random General Function Failure error's with Windows 10 and ArcMap 10.4.1?

curtvprice — Tue, 06 Jun 2017 23:12:27 GMT

https://community.esri.com/people/curtvprice/blog/2016/05/07/how-to-name-things-in-arcgis?sr=search&searchId=ae882667-b218-446f-b8f0-63ae4637fbd1&searchIndex=0‌

Re: Anyone getting random General Function Failure error's with Windows 10 and ArcMap 10.4.1?

CarineStolz1 — Wed, 07 Jun 2017 16:00:06 GMT

Dear Jeff,

Are-you still having the same problem ?

Thanks,

Carine

Re: Anyone getting random General Function Failure error's with Windows 10 and ArcMap 10.4.1?

WestervilleGIS — Thu, 28 Sep 2017 18:32:00 GMT

I also am having the same issues with FileGDB's that are not saved locally.

Re: Anyone getting random General Function Failure error's with Windows 10 and ArcMap 10.4.1?

Robert_LeClair — Thu, 28 Sep 2017 19:32:43 GMT

ArcMap 10.2.1 does not support Windows 10 OS so the upgrade to 10.4 in your case would resolve most of these issues. One thing to try is opening your 10.2 *.mxds in 10.4 ArcMap and "Save As" a new *.mxd. Then delete the old ones.

Re: Anyone getting random General Function Failure error's with Windows 10 and ArcMap 10.4.1?

CarineStolz1 — Tue, 03 Oct 2017 16:09:49 GMT

Dear Westerville,

Same as you, the problem happens with gdb/shapefile not saved locally. I've just identified exactly the origin of the problem in our case last friday, it happens with data loaded from a network share. If I load data into my mxd from a gdb in a network share ("Y:/geodatabse.gdb"), after a few hours I've got the "general function failure" error. If I load the same data from the server directly ("myserver/mydata/geodatabse.gdb"), no error.

Westerville what is your platform configuration ? Are you using a network share too ?

We are using arcgis desktop 10.4.1 on windows server 2012 r2/Citrix xen app 7.6.

Carine

Re: Anyone getting random General Function Failure error's with Windows 10 and ArcMap 10.4.1?

CarineStolz1 — Tue, 03 Oct 2017 16:11:56 GMT

And this has nothing to do with the migration from 10 to 10.4.1. We encounter the problem with gdb created in 10.4.1 and mxd in 10.4.1.

Re: Anyone getting random General Function Failure error's with Windows 10 and ArcMap 10.4.1?

WestervilleGIS — Tue, 28 Nov 2017 17:25:52 GMT

Hello,

Yes we are using network shares. I will try changing the sourcing so that the server names and paths are in there directly. But you are right, it has nothing to do with going between versions of 10.x (at least not that I can tell). I was having the issues with 10.2.2. on Windows 10 and still have the issues with 10.4 on Windows 10.

Re: Anyone getting random General Function Failure error's with Windows 10 and ArcMap 10.4.1?

FionaEllison — Fri, 16 Mar 2018 14:42:45 GMT

carine stolz‌

Did anyone figure this out? I am having the same issues. A 10.4.1 MXD that pulls directly from an enterprise geodatabase works fine but I add data (to that same MXD) that comes from a file gdb on a network drive, I get the error. I just upgraded to a Windows 10 machine. I did not have this issue with my old one. Has anyone found a solution?

Re: Anyone getting random General Function Failure error's with Windows 10 and ArcMap 10.4.1?

MichaelVolz — Fri, 16 Mar 2018 16:34:20 GMT

Do you know if the scenario from this thread applies to you?

axtiveX error warning

Possibly not the activeX warnings, but is this Windows 10 version being used on your Windows 10 machines?

Re: Anyone getting random General Function Failure error's with Windows 10 and ArcMap 10.4.1?

JesseHerrick1 — Tue, 27 Mar 2018 15:53:25 GMT

I'm having the same issue as Fiona, except I'm using ArcMap 10.5.1.

Re: Anyone getting random General Function Failure error's with Windows 10 and ArcMap 10.4.1?

MollyWatson — Tue, 24 Apr 2018 18:00:34 GMT

Our organization has also migrated to Windows 10 and ArcGIS 10.5.1./ArcGIS Pro 2.1. Several people in our organization receive general function failures when working with data stored in file geodatabases or shapefiles stored on our shared drives (not our SDE environment). ESRI technical support helped us before and said that if we mapped the data using the UNC paths that would resolve the issue. It did lessen it some, but the issue still happens. It happens when people are editing, printing, or even just viewing the data. We also get it when importing excel and csv files into ArcMap. We have yet to find a solution and it is very frustrating.

Re: Anyone getting random General Function Failure error's with Windows 10 and ArcMap 10.4.1?

timdunlevie — Fri, 27 Apr 2018 00:21:03 GMT

wow. This is exactly what is happening to us. Data stored in a fgdb stored on a windows file server.

We are using Windows 10 and AM 10.5 !

I have tried mapping UNC paths but I still get the error message and the data fails to display.

To fix I have to exit AM then open it back up.

Did you find any other trick to this ???

Agreed....very frustrating!!

thanks