topic Re: Beware when upgrading to Windows 10, ArcMap consistently crashes when an MXD contains a Raster and is left open more than an hour. in ArcGIS Desktop Installation Support Questions

Beware when upgrading to Windows 10, ArcMap consistently crashes when an MXD contains a Raster and is left open more than an hour.

DanielWilson — Wed, 11 Jan 2017 17:09:05 GMT

Various Raster types have been tested and 7 out of 12 have consistently crashed in 10.3.1. and 10.4.1 on Windows 10. This issue was not reproducible in Windows 7. The BUG has been reproduced by ESRI, please reference BUG-000101623.

Re: Beware when upgrading to Windows 10, ArcMap consistently crashes when an MXD contains a Raster and is left open more than an hour.

MichaelVolz — Wed, 11 Jan 2017 17:24:51 GMT

Do these crashes occur if you are actively working in the mxd for over 1 hour or only if you leave the mxd idle for an hour?

Re: Beware when upgrading to Windows 10, ArcMap consistently crashes when an MXD contains a Raster and is left open more than an hour.

DanielWilson — Wed, 11 Jan 2017 18:44:11 GMT

The crashes occur in both scenarios.

Re: Beware when upgrading to Windows 10, ArcMap consistently crashes when an MXD contains a Raster and is left open more than an hour.

DanPatterson_Retired — Wed, 11 Jan 2017 18:51:27 GMT

That is strange, I have run windows 10 and with arcmap 10.4 or10.41 for a couple of years.

I have a raster in my project all the time and I have never had a crash... going on 2 years now ... and my machine is on about 14 hours a day.... sometimes working constantly, sometimes with 2-6 hours of inactivity

In my situation I always work with:

locally stored data (no network, no cloud, no usb)
my rasters are generally esri grids (the occasional tiff for background imagery)
with a standalone advanced licence
the only other software I run at the same time is Edge (browser), File Explorer and python (usually Pythonwin, pycharm and spyder at the same time)

Is there any difference in my setup than yours?

Re: Beware when upgrading to Windows 10, ArcMap consistently crashes when an MXD contains a Raster and is left open more than an hour.

mpboyle — Tue, 25 Apr 2017 16:39:15 GMT

Is there any documentation on Esri's Support site specific to this bug? I'm unable to find anything.

Re: Beware when upgrading to Windows 10, ArcMap consistently crashes when an MXD contains a Raster and is left open more than an hour.

DanPatterson_Retired — Tue, 25 Apr 2017 17:14:20 GMT

here is the link

Fixed in 10.5.1 (????) the comments say 'certain layer configurations' and no workaround.

As I noted, I have never seen this, so replicating might be tricky.

But it is a duplicate of this bug if you have a single band raster with a stretch applied.

Re: Beware when upgrading to Windows 10, ArcMap consistently crashes when an MXD contains a Raster and is left open more than an hour.

NathanBruce1 — Wed, 05 Sep 2018 16:15:28 GMT

Currently seeing this now with fresh installs of 10.5 and 10.6 on a brand new WIN 10 PC's. MXD's that worked fine on older PC and 10.5 now crash after idle and also have issues with services consumed from our AGOL Org. No solution from Esri after trying many things, this might be a new lead. Thanks