topic Re: ArcMap 10.2.2 Exception thrown in destructor in ArcGIS Desktop Installation Support Questions

ArcMap 10.2.2 Exception thrown in destructor

GabrielYarlequé — Wed, 15 Jul 2015 14:33:17 GMT

Hi,

I was having issues with arcmap and opening mxd files. This is what I got. The mxd wasnt the problem because I was able to open on another machine.

So I decided to update to 10.2.2. Tried to open the same file and no luck. Then I tried creating a new mxd file, and this time the add data button was grayed out. So I decided to repair the software and do the same operations again and it didnt work.

Then I tried to uninstall 10.2.2 and reinstall it again. This time I got the following error. I havent seen this error before.

Any thoughts about this issue?

Thanks!!!

Re: ArcMap 10.2.2 Exception thrown in destructor

aaronhill — Mon, 27 Jul 2015 18:10:48 GMT

I second that error.......

Re: ArcMap 10.2.2 Exception thrown in destructor

MaraAragones — Thu, 30 Jul 2015 17:48:24 GMT

???

Is it something that we should be worried about?

Re: ArcMap 10.2.2 Exception thrown in destructor

Robert_LeClair — Thu, 30 Jul 2015 18:34:58 GMT

Gabriel -

I'd recommend the following two items to resolve this issue.

- Rename the ESRI folder to ESRI_old in the registry editor location: HKEY_CURRENT_USER\SOFTWARE\ESRI

(To open the registry, type 'regedit' in the search window in the start menu.)

- Rename the ESRI folder to ESRI_old in windows explorer. (C:\Users\UsrProfile\AppData\Roaming\ESRI)

Let me know if you have any questions. Good luck!

Re: ArcMap 10.2.2 Exception thrown in destructor

JonathanFrodge — Mon, 29 Feb 2016 23:13:54 GMT

Robert,

Hi, I am having the same issue listed above, however it only occurs on export of map to graphic files such as pdf. I tried your suggested fix, and renamed both folders listed above. After doing so I was unable to initiate any licensed esri software session. FYI - Licensing for my ArcGIS software is stored on a separate license server. I re-named both folders back to their original names and my software functioned again. Do you have any additional directions that may need to be followed to make this fix work?

thanks!

Re: ArcMap 10.2.2 Exception thrown in destructor

Robert_LeClair — Mon, 29 Feb 2016 23:19:10 GMT

Are you using Concurrent Licensing? If so, you may have to go to the ArcGIS Administrator to reset your License Manager. What is the outcome? Pls advise.

Re: ArcMap 10.2.2 Exception thrown in destructor

JonathanFrodge — Mon, 29 Feb 2016 23:31:16 GMT

Robert, Yes I am using concurrent licensing. I was able to re-name just the C:\Users\UsrProfile\AppData\Roaming\ESRI folder and initiate an esri session, however will point out that all user settings, catalog connections, etc. are removed if one does this. Due to this substantial loss of stored settings and connections, I elected to revert to my old user profile (e.g. re-name ESRI_old folder back to ESRI). This destructor error is troubling however. I see some other threads referring to the same destructor error popping up in the Basemap Service Slow to Load and Export thread for example. I hope esri is giving some attention to this....

Re: ArcMap 10.2.2 Exception thrown in destructor

Robert_LeClair — Mon, 29 Feb 2016 23:43:12 GMT

Jonathan - yes, renaming/deleting the ..\ESRI folder will reset ArcMap back to "factory settings" - as you pointed out, there would be substantial loss. In further researching this issue, there is a bug 000084894 related to exporting Data Driven Pages Map Book to PDF that throws this error. The workaround in this case is to export the entire document page by page - not ideal. Are you exporting a Map Book series to PDF? Pls advise.

Re: ArcMap 10.2.2 Exception thrown in destructor

JonathanFrodge — Tue, 01 Mar 2016 17:48:12 GMT

Robert,

I have exclusively experienced the destructor issue with maps that have data driven pages engaged. My most recent experience where I got the destructor error was in an mxd that has data driven pages but only trying to export a single page from the mxd, suggesting the workaround of exporting single pages is not 100% successful. The workaround I've been using is to close the mxd (using Windows Task Manager since the destructor error results in a 'hung' arcmap session). Upon re-opening the mxd I usually will not experience the error. thanks for your feedback - hope esri is receiving the messages about this problematic error / bug.

Re: ArcMap 10.2.2 Exception thrown in destructor

Robert_LeClair — Tue, 01 Mar 2016 18:25:19 GMT

In researching further, an analyst found the workaround may be somewhat resolved by:

<CLIP>

On my system, if I click over 2 data driven pages, then click back one, the second page exports correctly also. However, this workaround does not work on the customer's systems!

The hang appears to occur when the single arrow, to change over one page, in the Data Driven Pages is clicked. If the single arrow is clicked twice, the next page exports.

The bug is listed high priority but I don't see a planned resolution date.

Re: ArcMap 10.2.2 Exception thrown in destructor

GabrielYarlequé — Tue, 22 Mar 2016 21:53:23 GMT

Forgot about this thread....I updated to the latest version and the issue got solved...

Re: ArcMap 10.2.2 Exception thrown in destructor

LisaHolm1 — Thu, 14 Apr 2016 20:10:18 GMT

I updated to the latest version too. Problem not solved. Doesn't happen when I export a single page - happens when I export any range of pages from most mxds with data driven pages active. It will crash on export, I'll restart, it will let me export once (however many pages), then crash. I restart, it let's me export one more set of pages, crashes, then I must restart in the loop from hell. Infuriating waste of time. ESRI - are you fixing this?????????????????????????????

Re: ArcMap 10.2.2 Exception thrown in destructor

curtvprice — Tue, 19 Apr 2016 01:18:18 GMT

Open an incident with Esri tech support. The squeaky wheel gets the grease!

Re: ArcMap 10.2.2 Exception thrown in destructor

MargaretMaher — Tue, 07 Jun 2016 21:44:09 GMT

So far we have not been able to reproduce this error in-house. As with other errors plaguing the Esri user community, the Esri developers are unable to fix the problem without a repro case. I have noticed that this error also occurs in other programs like Adobe, Hallmark 2011, and several others that I am not familiar with. In one post, there was mention of using 3D symbols in the map document, and that the error was resolved with the 3D symbols were removed. This looks like it may be graphics-related, so upgrading or changing out the video card driver might allow progress with this issue. FYI - the most recent report of this error message is occurring at 10.3.1 of ArcGIS Desktop. Please keep us in the loop and post if you find any step that resolves this issue on your computers. Margaret Maher

Re: ArcMap 10.2.2 Exception thrown in destructor

ahmedsaleh2 — Tue, 16 Aug 2016 06:24:24 GMT

this message keep appearing after i close arc map and i cannot add data

Re: ArcMap 10.2.2 Exception thrown in destructor

LSAAssociates — Wed, 30 Nov 2016 21:50:22 GMT

Worked for me. Just had to do the regedit fix only. This occurred when I tried to install CorelDraw X8 on my computer.

Re: ArcMap 10.2.2 Exception thrown in destructor

ScottLehr — Fri, 10 Mar 2017 19:03:44 GMT

I am having the same Problem, Has anyone figured out a solution to this problem?

Re: ArcMap 10.2.2 Exception thrown in destructor

JonathanFrodge — Fri, 10 Mar 2017 19:07:49 GMT

Hi Scott,

I’ve upgraded to 10.4 and no longer get the error. If memory serves, I was receiving the error when attempting large map exports using data driven pages (i.e. to create a multi-page pdf ‘map book’). I had the following work arounds:

1) I would never attempt to overwrite a pdf, but rather delete the pdf and then re-export

2) I would occasionally have to close the mxd and re-open it if I’d used DD pages to navigate within the mxd, before it would export correctly.

Good luck,

-Jon

Jonathan Frodge / GIS Analyst – Assistant Project Manager

Civil & Environmental Consultants, Inc.

5899 Montclair Blvd. · Cincinnati, OH 45150

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Re: ArcMap 10.2.2 Exception thrown in destructor

ValerieHanson — Tue, 16 May 2017 22:17:58 GMT

I have ESRI 10.4.1 and this is happening to me when simply exporting a large topo map to a pdf. With another similar map it appeared to export, but there is no map.pdf where I exported it to. I get the same error as Ahmed above. I did close and reopen the mxd's to try again. I most often get maps out to troops and those that request them in a very timely manner. This is quite frustrating.

Re: ArcMap 10.2.2 Exception thrown in destructor

Robert_LeClair — Tue, 16 May 2017 22:25:13 GMT

I found something via Esri Support Services that may be the issue:

BUG-000102530 : ArcMap hangs when printing to PDF if features have been labeled with extended Unicode letters

What font are you using?