topic Re: Authorization problems with Desktop Advanced in ArcGIS Desktop Installation Support Questions

Authorization problems with Desktop Advanced

SilkeLutzmann — Wed, 08 Feb 2017 14:20:20 GMT

Dear community,

I have some trouble authorizing my ArcGIS for Desktop Advanced software. I've installed and authorized 8 months ago with a Single Use license (provisioning file) and everything worked fine.

Now, when opening an ArcGIS product, the error message pops up "ArcGIS for Desktop Advanced is not authorized for use. Access the ArcGIS Administrator. [...]"

So I requested a new license - again a provisioning file - and proceeded with the authorization with the ArcGIS Administrator. I selected Advanced (ArcInfo) Single Use level and navigated to the new provisioning file. When starting the authorization I get the message that all functions are already authorized for use.

But the problem remains that there's an authorization error message when I open ArcGIS Map.

I appreciate any ideas what may cause the problem.

Many thanks!

Re: Authorization problems with Desktop Advanced

JayantaPoddar — Wed, 08 Feb 2017 15:13:05 GMT

Do you see any anomaly in Availability of ArcGIS Administrator? Screenshots, if possible.

Re: Authorization problems with Desktop Advanced

SilkeLutzmann — Wed, 08 Feb 2017 15:30:17 GMT

Authorization status says "expired" for all tools.

Re: Authorization problems with Desktop Advanced

SilkeLutzmann — Wed, 08 Feb 2017 15:38:18 GMT

After authorizing with the new license via "I have received an authorization file from ESRI ...", I get this warning message:

Sorry for this being german. In english: "All requested functions are authorized already for this computer".

Re: Authorization problems with Desktop Advanced

SilkeLutzmann — Wed, 08 Feb 2017 15:46:11 GMT

Problem is fixed. There actually was no problem, I have to admit. I mixed up licenses of both ArcGIS versions 10.3 and 10.4. So sorry for waisting your time with stupid questions.

Thanks for your help.