topic Re: ArcGIS Desktop won't connect to ArcGIS Online in ArcGIS Desktop Installation Support Questions

ArcGIS Desktop won't connect to ArcGIS Online

MikeLouwrens — Wed, 16 Jul 2014 21:07:21 GMT

Hi all,

On my work PC when I open an ArcGIS Desktop (ArcMap, ArcCatalog, etc.) I get the ArcGIS Connection balloon at the bottom saying "ArcGIS is currently not connected to online resources"

This balloon appears as soon as I click the icon to open the application, there's no delay. It is not hitting the firewall, and in fact when I did a network traffic trace (using Fiddler) there was no network traffic at all, so it didn't even attempt to connect.

This is only happening on my PC. If someone else logs into my PC the same thing happens. If I log into someone else's PC it connects as expected.

Not sure what on my PC is disallowing a connection from ArcGIS Desktop. I have completely uninstalled ArcGIS from my PC and removed any ArcGIS or Esri folders and removed the software/Esri keys from the registry. After reinstall it still occurred.

Does anyone have a suggestion on how to get this working?

Running ArcGIS for Desktop 10.2.2 on Windows 7 Enterprise.

Thanks,

Mike.

Re: ArcGIS Desktop won't connect to ArcGIS Online

AlexanderNohe1 — Wed, 16 Jul 2014 22:32:46 GMT

Is the other machine on the same network as you or a different network?

Re: ArcGIS Desktop won't connect to ArcGIS Online

MikeLouwrens — Wed, 16 Jul 2014 22:48:41 GMT

Alexander Nohe wrote:

Is the other machine on the same network as you or a different network?

same network. I have tried on 4 or 5 different machines in my office, they all work except mine.

Cheers,

Mike.

Re: ArcGIS Desktop won't connect to ArcGIS Online

AsrujitSengupta — Wed, 16 Jul 2014 23:18:04 GMT

Are you able to Sign-In later manually from your machine?

Re: ArcGIS Desktop won't connect to ArcGIS Online

MikeLouwrens — Wed, 16 Jul 2014 23:28:43 GMT

Asrujit SenGupta wrote:

Are you able to Sign-In later manually from your machine?

No, sorry I forgot to include that in my original post.

In ArcMap the "Sign In" and "ArcGIS Online..." options in the File menu are greyed out.

On the other machines these are enabled and usable.

I also have ArcGIS Pro and CityEngine 2014 on this same machine, and these connect to ArcGIS Online as expected. The ArcGIS Desktop issue started before I installed these applications. I have, in the past, been able to connect to ArcGIS Online from Desktop on this PC (maybe 2-3 months ago it worked).

Cheers,

Mike.

Re: ArcGIS Desktop won't connect to ArcGIS Online

AsrujitSengupta — Wed, 16 Jul 2014 23:53:27 GMT

Can you check the "ArcGIS Connection Properties" on your machine and tell us what are the settings in there. heres a screen shot showing how to check that:

Re: ArcGIS Desktop won't connect to ArcGIS Online

MikeLouwrens — Wed, 16 Jul 2014 23:56:23 GMT

It's the same as your screenshot, however no network traffic ever happens, as soon as ArcGIS Desktop opens it tells me that ArcGIS is not connected...

Cheers,

Mike.

Re: ArcGIS Desktop won't connect to ArcGIS Online

AsrujitSengupta — Thu, 17 Jul 2014 00:01:27 GMT

Try selecting the 3rd option and increasing the value to a higher number, maybe 30, and then try. I don't think it will work, but still.

If that still doesn't help, there might be something wrong in the registry settings, which might require a complete OS reload ( I am not completely sure about this, just my opinion)

maybe someone else can suggest some other settings change or maybe you can directly call Tech-Support and have them take a look at the machine.

Re: ArcGIS Desktop won't connect to ArcGIS Online

MikeLouwrens — Thu, 17 Jul 2014 00:04:12 GMT

Using the 3rd option makes no difference - ArcGIS Desktop doesn't even attempt to make a connection (there is absolutely no network traffic from ArcGIS Desktop or arcgisconnection.exe).

I am hoping to avoid an OS reload!

I have logged a call with my local distributor, however they haven't had many suggestions as yet.

Cheers,

Mike.

Re: ArcGIS Desktop won't connect to ArcGIS Online

AsrujitSengupta — Thu, 17 Jul 2014 00:07:52 GMT

Have a look at some of the suggestions in this Blog:

Troubleshooting issues adding ArcGIS Online basemaps to ArcMap | Support Services Blog

Hopefully one of the suggestions may work for you.

Re: ArcGIS Desktop won't connect to ArcGIS Online

MikeLouwrens — Thu, 17 Jul 2014 00:11:38 GMT

thanks I'll take a look and let you know.

Cheers,

Mike.

Re: ArcGIS Desktop won't connect to ArcGIS Online

MikeLouwrens — Thu, 17 Jul 2014 00:43:16 GMT

Asrujit SenGupta wrote:

Have a look at some of the suggestions in this Blog:

Troubleshooting issues adding ArcGIS Online basemaps to ArcMap | Support Services Blog

Hopefully one of the suggestions may work for you.

So I followed all the instructions on that page, the very last one *might* have helped:

9. Reset Internet Explorer and make it the default browser

I reset IE and made it my default browser, and now my arcgisconnection.exe icon says Connected to ArcGIS Online as expected However I don't use IE as my browser, can we not use another default browser and still connect?

Cheers,

Mike.

Re: ArcGIS Desktop won't connect to ArcGIS Online

AsrujitSengupta — Thu, 17 Jul 2014 01:15:20 GMT

Glad that it helped.

Yes, you should be able to use any other Browser as your Default browser and still connect. I myself use Chrome as my default but have IE9 installed.

There are some more discussions in the comments section of that Blog (issues with IE10, some settings change, etc). Have a look at them and see if any of the suggestions helps.

Otherwise as suggested, you may have to discuss with Tech-Support for further insight on this.

Re: ArcGIS Desktop won't connect to ArcGIS Online

MikeLouwrens — Thu, 17 Jul 2014 01:17:07 GMT

thanks Asrujit SenGupta

Cheers,

Mike.

Re: ArcGIS Desktop won't connect to ArcGIS Online

MikeLouwrens — Thu, 17 Jul 2014 02:15:47 GMT

turns out it wasn't the default browser but some other IE settings getting in the way. Sounds like IE10 might be causing a few issues for others as well.

I have followed the suggestion in one of the comments on that blog post to uncheck "Automatically Detect Settings" in IE LAN Settings and that seems to do the trick Troubleshooting issues adding ArcGIS Online basemaps to ArcMap - Comment 819 | Support Services Blog‌

Cheers,

Mike.

Re: ArcGIS Desktop won't connect to ArcGIS Online

AsrujitSengupta — Thu, 17 Jul 2014 02:54:00 GMT

Great. Thanks for posting back the steps that helped you.

Re: ArcGIS Desktop won't connect to ArcGIS Online

MikeLouwrens — Mon, 21 Jul 2014 00:06:09 GMT

mlou wrote:

Sounds like IE10 might be causing a few issues for others as well.

I'm fairly confident it was IE10 that was the problem. I have installed IE11 and restarted my PC, and upon opening ArcMap it has connected to ArcGIS Online first time no problem, no errors

Cheers,

Mike.

Re: ArcGIS Desktop won't connect to ArcGIS Online

RayHarris — Thu, 16 Oct 2014 18:01:46 GMT

To get the the ArcGIS online to work try these steps,

Windows Start - All Programs - ArcGIS Folder/ArcGIS Administrator - Click on "Advanced..." button next to the "Machine IDs..." button - click on "Manage Portal Connections..." - http://www.arcgis.com/ should be highlighted - click on "Connect" button.