topic Re: Debug ArcMap 10.3 start - process ends with 'Loading Document...' message. in ArcGIS Desktop Installation Support Questions

Debug ArcMap 10.3 start - process ends with 'Loading Document...' message.

ValentinWittich — Wed, 20 Jan 2016 15:14:46 GMT

How can I debug the initial process of ArcMap 10.3.1 for Desktop? The ARCMAP.exe process get's killed after hanging a while with the "Loading Document..." message.

What I have done so far:

Check and reset the Normal.mxt
Reset AppData\Roaming\ESRI\Desktop10.3
reinstall ArcGIS 10.3.1

It seams like something is blocking the initialing process. Interesting is that the process gets about 70,000 K memory and then doesn't change anymore until it get killed. Any ideas how to debug the start of ArcMap?

Re: Debug ArcMap 10.3 start - process ends with 'Loading Document...' message.

ChrisSmith7 — Wed, 20 Jan 2016 15:25:24 GMT

By chance, have you tried the MXD Doctor?

Re: Debug ArcMap 10.3 start - process ends with 'Loading Document...' message.

ValentinWittich — Wed, 20 Jan 2016 15:34:58 GMT

yes I did that too, but with a fresh installation it should be normally not a problem of the Normal.mxt itself...

Re: Debug ArcMap 10.3 start - process ends with 'Loading Document...' message.

JayantaPoddar — Thu, 21 Jan 2016 06:05:46 GMT

Try turning off the firewall/ Allowing ArcGIS applications through firewall

Re: Debug ArcMap 10.3 start - process ends with 'Loading Document...' message.

JayantaPoddar — Thu, 21 Jan 2016 06:12:30 GMT

This can result from an upgrade to Python 2.7.11, which was released on December 12, 2015.

Check this out...

45924 - ArcMap crashes during Loading Document launch stage

Re: Debug ArcMap 10.3 start - process ends with 'Loading Document...' message.

ValentinWittich — Thu, 21 Jan 2016 09:17:18 GMT

I don't think the firewall is the problem. As ArcMap get a valid license status and I can start ArcCatalog.

Re: Debug ArcMap 10.3 start - process ends with 'Loading Document...' message.

JonMorris2 — Thu, 21 Jan 2016 09:18:28 GMT

Bit of a long shot, but do you have any printers configured? Once a Windows update knocked out my printers and ArcMap wouldn't start. It checks the default printer on startup and if there is nothing there, crashes.

Re: Debug ArcMap 10.3 start - process ends with 'Loading Document...' message.

ValentinWittich — Thu, 21 Jan 2016 09:19:59 GMT

I'll check that...

Re: Debug ArcMap 10.3 start - process ends with 'Loading Document...' message.

ValentinWittich — Thu, 21 Jan 2016 09:21:02 GMT

I'll check that too...

Re: Debug ArcMap 10.3 start - process ends with 'Loading Document...' message.

ValentinWittich — Fri, 22 Jan 2016 12:50:27 GMT

Unfortunately the bug is not the problem, I use the first workaround but still the same result, ArcMap doesn't start.

Re: Debug ArcMap 10.3 start - process ends with 'Loading Document...' message.

ValentinWittich — Fri, 22 Jan 2016 12:54:16 GMT

I check the printer configuration and there where some problems as I had to force to remove some old printer drivers. But that didn't help to make ArcMap starting again...

Re: Debug ArcMap 10.3 start - process ends with 'Loading Document...' message.

JonMorris2 — Mon, 25 Jan 2016 10:08:43 GMT

Never mind, it was worth a try. As you've already reinstalled Arcmap, a support call may be your only option now. Maybe they have some extra diagnostics to try.

Re: Debug ArcMap 10.3 start - process ends with 'Loading Document...' message.

curtvprice — Sat, 30 Jan 2016 05:43:05 GMT

I ran into this problem on my new laptop a month ago -- in the end the culprit was my display adapter driver. Driver upgrade, problem solved.

Re: Debug ArcMap 10.3 start - process ends with 'Loading Document...' message.

MargaretMaher — Tue, 02 Feb 2016 16:14:26 GMT

Reinstalling or upgrading to a new version of ArcGIS does not replace the Normal.mxt or other profile files that are associated with ArcGIS Desktop, but here are two other suggestions:

1] If you have someone else in your shop who can log into your computer with their login, have that user try to start ArcMap. If ArcMap still won't start, there is a software or OS problem. If the other user CAN start ArcMap without a problem, a likely cause is a corrupt Windows profile. You can also check this yourself by logging in as a GUEST. 2] Another thing to check is virus scanning software. Avast, Kaspersky, and some other antivirus products conflict with ArcMap and see essential components as malware. White list the ArcGIS folder under C:\Program Files(x86) to see if that solves the problem.

Re: Debug ArcMap 10.3 start - process ends with 'Loading Document...' message.

V_StuartFoote — Tue, 02 Feb 2016 17:05:39 GMT

Valentin Wittich

To actually debug with WinDbg absent a debug build and symbol file -- which are always internal Esri proprietary -- (and why you really need to open a support issue with Esri) the best tool is Microsoft Technet Sysinternals ProcMon diagnostic.

It is very tedious to use, but the basic idea is you capture your entire ArcGIS lanuch cycle--every thing happening on the system--and then filter back to the pertinent pieces working backward from when it throws the error. Then tracing the GUID of the called process back to the specific source .dll--you can isolate it down to one or a couple of elements and go from there (i.e. open a ticket with Esri, or reconfigure the install as needed).

If you had them Symbols can be attached to ProcMon in addition to MS provided symbols for the compiler and standard OS components.

It is not fun--but it will get you in the right area of the program.

Good luck.