topic Re: unable open mxd after upgrade to Windows 10 in ArcGIS Desktop Installation Support Questions

unable open mxd after upgrade to Windows 10

RichardDaniels — Thu, 18 Aug 2016 00:23:58 GMT

We had ArcGIS Desktop 10.3.1 installed on Windows 7 machines. The machines were upgraded to Windows 10 (64 bit). Now many of the old MXD's created prior to the upgrade will not open and crashes ArcMap.

User is starting on the MXD by double clicking. The same MXD can be opened on machines that have Windows 10,.but had ArcGIS Desktop 10.3.1 installed 'after' the upgrade.

Ideas are welcome.

Rich

Re: unable open mxd after upgrade to Windows 10

DanPatterson_Retired — Thu, 18 Aug 2016 00:39:06 GMT

don't double-click... open it as expected...

( I can't put my hand on the link right now, but it is not the prefered method ( I know...I know) )

Re: unable open mxd after upgrade to Windows 10

JayantaPoddar — Thu, 18 Aug 2016 07:01:18 GMT

Hi Richard,

Have you checked Fixing ArcMap Crashes by curtvprice‌

Re: unable open mxd after upgrade to Windows 10

RebeccaStrauch__GISP — Thu, 18 Aug 2016 15:06:51 GMT

The same MXD can be opened on machines that have Windows 10, but had ArcGIS Desktop 10.3.1 installed 'after' the upgrade.

Have you tried doing a repair on the install on the machines that are having issues? That is, start the install and select repair.

I know when I upgraded one of my machines from Win7 to 10, many of my files for various programs were put into a "temp" folder and I had to move them back into place, but doing a repair (or just an install) whould put the required files in the correct location...then look for any misplaced files you may have used to customize to see if they are still needed.

Re: unable open mxd after upgrade to Windows 10

RichardDaniels — Thu, 18 Aug 2016 20:38:55 GMT

One thing that works was uninstalling all ArcGIS Desktop 10.3.1 software, then deleting any remaining files at C:\Program Files (x86)\ArcGIS\Desktop10.3 and reinstalling. Of course this is painful for a large organization.

This indicates that 'some' dll's' were corrupted by the Windows 10 upgrade...

As a side note we did repair SQL Native Client 2012 (64 bit) after the upgrade but this did not resolve the problem (many of the data sources in the MXD were on SQL 2008 R2 servers and need Native Client to connect).

Rich

Re: unable open mxd after upgrade to Windows 10

Anonymous User — Fri, 19 Aug 2016 10:35:02 GMT

Hello,

You can also use

https://community.esri.com/thread/78692

Reset you local profile and try to open older mxd file.

you can also use mxd doctor tool to check error in your mxd files.

Thanks.

Re: unable open mxd after upgrade to Windows 10

JenniferMcCall4 — Fri, 19 Aug 2016 11:48:46 GMT

This would be my recommendation as well. Although this link says to re-set your Normal.mxt file. I would recommend closing at arcgis applications, re-naming the entire ESRI folder encompassing the Normal.mxt file, and then open ArcMap again.

When opening ArcMap for the first time, open it as a blank template and then open the saved mxds from there.

Does ArcMap crash right now when opened as a blank template? Are you having any issues with the other arcgis applications (ex; ArcCatalog) as well?

Re: unable open mxd after upgrade to Windows 10

JenniferMcCall4 — Fri, 19 Aug 2016 11:53:03 GMT

Opening MXD by double clicking crashing ArcMap. Opening in ArcMap itself fine. Why?

Is this the sort of issue you were referring to, Dan? Double-clicking the mxd file to open it causes ArcMap to crash, but opening ArcMap as a blank template and then opening the mxd from there allows the mxd to open fine.

Re: unable open mxd after upgrade to Windows 10

DanPatterson_Retired — Fri, 19 Aug 2016 12:14:54 GMT

that is it. My students try it all the time and when it fails, File|open project works, and/or right-click on the mxd open-with works. I got sick of diagonising the issue...it is now just a house rule

Re: unable open mxd after upgrade to Windows 10

RebeccaStrauch__GISP — Fri, 19 Aug 2016 13:24:18 GMT

Do you follow that with a "save as" and does that have a better result? That sometimes helps since it seems to clean it up by getting rid of residual processing and condense it some.

also, I think emptying the results tab helps...if never emptied, all that needs to be loaded each time (in memory maybe?). Empty, save/close, reopen .

Re: unable open mxd after upgrade to Windows 10

DanPatterson_Retired — Fri, 19 Aug 2016 14:51:21 GMT

There is no need for double-clicking a filename period. How much time does it really save? None. But file save as is strongly encouraged with a version number/letter as the last part of a filename. Always think of a project name as representing the time you don't mind wasting trying to recover a mishap. myproject_01.mxd and myproject_02.mxd should represent major incremental steps in your work (and then there is the file backups etc etc of course)

Re: unable open mxd after upgrade to Windows 10

RichardDaniels — Thu, 15 Sep 2016 18:31:28 GMT

ArcMap works fine and you can create and save new MXDs. Old MXD's created before the Windows 10 upgrade continue to crash. MXD Doctor says they are fine and the MXD can be opened without issue on other machines. This effects all uses on the machine so it is not a user profile issue.

I think the GAC and Registry is not properly migrated during the OS in place upgrade.

Repair of the installation does not fix the issue. We have had to uninstall all ArcGIS Desktop and then resinstall from scratch.

Rich

Re: unable open mxd after upgrade to Windows 10

RichardDaniels — Thu, 15 Sep 2016 18:32:16 GMT

crashes double clicking or when attempting to open the MXD with File | Open.

Rich

Re: unable open mxd after upgrade to Windows 10

MichaelVolz — Fri, 16 Sep 2016 15:15:48 GMT

Do all mxds crash on this machine or just select mxds? If just select mxds, do they all have SDE database connections?

Can these mxds be opened without error by having another user open the mxd on the problematic computer (just wondering if its a user profile issue)?

Re: unable open mxd after upgrade to Windows 10

RichardDaniels — Tue, 11 Oct 2016 21:20:13 GMT

other users have the same issue with the affected MXD's. MXD Doctor does not fix anything when run.

Re: unable open mxd after upgrade to Windows 10

Anonymous User — Wed, 12 Oct 2016 10:32:23 GMT

Then try to install it again or repair installed version .

Re: unable open mxd after upgrade to Windows 10

curtvprice — Fri, 14 Oct 2016 05:27:11 GMT

Just want to verify a complete uninstall / reinstall solves your problem?

Re: unable open mxd after upgrade to Windows 10

Anonymous User — Fri, 14 Oct 2016 13:43:52 GMT

Yes
I am using that ...

Re: unable open mxd after upgrade to Windows 10

RichardDaniels — Thu, 03 Nov 2016 16:10:12 GMT

Hello,

One issue that was identified and 'fixed' some of the MXD's is related to the defaul printer setting and mapped printers.

After an in-place upgrade to Windows 10 some printer drivers are not upgraded, this does not ensure they actually work with Windows 10 since in our case we moved from 32-bit to 64-bit operating system. Thus if you have a MXD that references an unsupported printer driver the application may hang or crash when attempting to open the MXD -since it trys to read the printer page size information from the printer. Things to verify are (1) is a working default printer is set at the Windows level and (2) have the printer drivers for your other printers been upgraded to Win 10 compliant versions -especially with your 36" HP plotters :-).

Rich D.