topic ArcGIS Trial version - Geostatistical Analyst extension (Tool Not Licensed)?? in ArcGIS Desktop Installation Support Questions

ArcGIS Trial version - Geostatistical Analyst extension (Tool Not Licensed)??

RE — Tue, 08 Mar 2016 04:04:03 GMT

Dear All,

I just installed a Trial Version of ArcGIS. I was able to authorize it using the authorization code provided by ESRI. However, I could not use Geostatistical Analyst extension because it says 'Tool Not Licensed'. My question is do I need to purchase the license? I thought it is a free trial version. And the extension has been 'installed' and 'authorized' as per ArcGIS Administrator. Your help/thoughts will be greatly appreciated.

Thanks

R E

Re: ArcGIS Trial version - Geostatistical Analyst extension (Tool Not Licensed)??

AjitkumarBabar — Tue, 08 Mar 2016 04:31:56 GMT

Have you checked Geostatistical Analyst extension from > Customize > Extension option in ArcMap?

Re: ArcGIS Trial version - Geostatistical Analyst extension (Tool Not Licensed)??

RE — Tue, 08 Mar 2016 04:37:22 GMT

Hi Ajit,

Thanks for your reply. YES, I already checked the boxes of all the extensions of interest.

But still saying Tool Not Licensed for all the extensions. Maybe I am missing something?

Re: ArcGIS Trial version - Geostatistical Analyst extension (Tool Not Licensed)??

JayantaPoddar — Tue, 08 Mar 2016 05:01:31 GMT

In that case, check the expiry date of the extensions in ArcGIS Administrator.

If they are still valid, try closing all ArcGIS Applications and restarting ArcMap session.

Re: ArcGIS Trial version - Geostatistical Analyst extension (Tool Not Licensed)??

AdrianWelsh — Tue, 08 Mar 2016 05:05:47 GMT

This website should help

ArcGIS Geostatistical Analyst | Evaluate

However, it is a little misleading. There are three options for getting this extension and none of the three are in your case.

Option one is if you have no ArcGIS Software. And it says this:

Receive a full copy of ArcGIS for Desktop at the Advanced license level and selected ArcGIS extensions at no cost for 60 days.

The word "selected" makes me wonder...

Option two is if you have ArcGIS Single Use License. These are the instructions for that (which I am hoping work for you):

Go to Start All Programs ArcGIS ArcGIS Administrator. Make sure you have the appropriate Desktop Single Use product selected, click Authorize Now, and follow the instructions. Click Register Single Use and Extensions and follow the instructions.

Option three is for a concurrent license and at that point, you have to contact customer service.

Try the idea under Option Two and also check out the link to see if that helps.

Re: ArcGIS Trial version - Geostatistical Analyst extension (Tool Not Licensed)??

RE — Tue, 08 Mar 2016 05:14:22 GMT

Thanks Jayanta. ArcMap session has been restarted, including my PC. But still ALL the extensions, e.g. spatial analyst, do not work.

Additional Info:

During authorization, I selected 'Advanced (ArcInfo) Single Use. Would this be the problem?

Re: ArcGIS Trial version - Geostatistical Analyst extension (Tool Not Licensed)??

RE — Tue, 08 Mar 2016 05:15:37 GMT

Thanks, Adrian. I will explore it.

But as I mentioned in my reply to Jayanta, not only Geostatistical Analyst that is not working, other extensions too.

Re: ArcGIS Trial version - Geostatistical Analyst extension (Tool Not Licensed)??

RE — Tue, 08 Mar 2016 05:17:08 GMT

The extensions will expire on May 6, 2016.

Re: ArcGIS Trial version - Geostatistical Analyst extension (Tool Not Licensed)??

RE — Tue, 08 Mar 2016 05:20:42 GMT

Hi Adrian, I just realized this is where I got the trial version ArcGIS 10.4. It includes selected extensions, but they don't seem to work for me.

Free Trial

If you don't have any ArcGIS for Desktop software

Receive a full copy of ArcGIS for Desktop at the Advanced license level and selected ArcGIS extensions at no cost for 60 days.

Re: ArcGIS Trial version - Geostatistical Analyst extension (Tool Not Licensed)??

AjitkumarBabar — Tue, 08 Mar 2016 05:22:09 GMT

This is strange. If possible attach the screenshot or re-authorize the license.

Re: ArcGIS Trial version - Geostatistical Analyst extension (Tool Not Licensed)??

RE — Tue, 08 Mar 2016 05:30:04 GMT

Yes, I already tried to re-authorize. It said 'All requested features have already been authorized on this machine'.

Re: ArcGIS Trial version - Geostatistical Analyst extension (Tool Not Licensed)??

RE — Tue, 08 Mar 2016 06:33:36 GMT

Despite these authorizations, All extensions don't work.

I don't know what's the problem.

I tried to contact ESRI but haven't got a reply yet.

Re: ArcGIS Trial version - Geostatistical Analyst extension (Tool Not Licensed)??

JayantaPoddar — Tue, 08 Mar 2016 07:30:03 GMT

The culprit could be the trusted storage. You need to delete the trusted storage. If it's a 60-days ArcGIS trial you are using, then you should be able to authorize it again.

Please follow these steps:

1. Close all ArcGIS Applications.

2. In Windows Explorer, navigate to C:\ProgramData\FLEXnet. Delete all the files in it.

3. Authorize ArcGIS Advanced (Single Use) license using the same EVA********* code.

Check if the licenses are working now.

Re: ArcGIS Trial version - Geostatistical Analyst extension (Tool Not Licensed)??

RE — Tue, 08 Mar 2016 07:42:12 GMT

Hi Jayanta, Thanks again. But could you please elaborate more where to find the FLEXnet folder. I don't have this directory C:\ProgramData\FLEXnet.
What I have is C:\Program Files or C:\Program Files (x86)

Thanks

Re: ArcGIS Trial version - Geostatistical Analyst extension (Tool Not Licensed)??

RE — Tue, 08 Mar 2016 07:51:02 GMT

I found it. I deleted the files. I re-authorized ArcGIS. But still the extensions do not work.

Re: ArcGIS Trial version - Geostatistical Analyst extension (Tool Not Licensed)??

DanPatterson_Retired — Tue, 08 Mar 2016 22:50:12 GMT

so you reauthorized, they show up as available extensions in the Customize, Extensions menu and they don't appear? or you didn't toggle them on?

Re: ArcGIS Trial version - Geostatistical Analyst extension (Tool Not Licensed)??

RE — Tue, 08 Mar 2016 23:46:15 GMT

Thank you all for your comments and suggestions.

My problem has been solved.

I don't know what caused the problem, but what I did was nothing extraordinary.

I shut down everything, restarted the pc, reauthorized, enabled all extensions (failed), disabled all extensions, restarted Arcmap, enabled all extensions - finally!

Cheers