topic ArcGIS 10.6 Toolbox crash in ArcGIS Desktop Installation Support Questions

ArcGIS 10.6 Toolbox crash

YvesDe_Graeve — Wed, 04 Jul 2018 10:00:10 GMT

I'm having a hard time getting ArcGIS 10.6 to work properly on a win10 Panasonic tablet.

Already did a complete reinstall but to no avail.

Right click with a stylus pen does not work, however when I switch to a Windows folder it does.

Toolbox -> export to cad crashes when I try to add features.

Respons is unbelievable slow.. it takes on average 10 minutes to open a file.

Any ideas on what to do to jumpstart 10.6 ?

Thanks Yves

Re: ArcGIS 10.6 Toolbox crash

DanPatterson_Retired — Wed, 04 Jul 2018 12:21:06 GMT

How did it fair on the ability to run 10.6?

run the link on this page

http://desktop.arcgis.com/en/arcmap/latest/get-started/setup/arcgis-desktop-system-requirements.htm

Re: ArcGIS 10.6 Toolbox crash

YvesDe_Graeve — Thu, 05 Jul 2018 06:03:14 GMT

We have 4 other Panasonic tablets running 10.1 just fine without any issues.

I checked the hardware requirements before installing 10.6 on our 4 new tablets, so it's within specs.

Re: ArcGIS 10.6 Toolbox crash

DanPatterson_Retired — Thu, 05 Jul 2018 11:29:56 GMT

As long as you ran the link there... it reveals more than the specs (repo'ed here)

Supported platforms

Check your computer's ability to run ArcMap

Re: ArcGIS 10.6 Toolbox crash

YvesDe_Graeve — Fri, 06 Jul 2018 09:04:49 GMT

Dan, I ran the test and these are the results.

Minimum:

CPU

Minimum: Intel Core Duo, SSE2 (or greater) Pentium 4 or Xeon Processors

You Have: Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz

CPU SPEED

Minimum: 2.2 GHz minimum or higher

You Have: 2.5 GHz Performance Rated at: 6 GHz

VIDEO CARD

Minimum: 24-bit capable graphics accelerator with 64 MB of video memory, OpenGL version 2.0 runtime

You Have: Intel(R) HD Graphics 520

Features: Minimum attributes of your Video Card

	Required	You Have
Total Video RAM	64 MB	6.0 GB
Pixel Shader	2.0	5.0
Vertex Shader	2.0	5.0

RAM

Minimum: 4 GB

You Have: 8.0 GB

Minimum: Windows 7 Ultimate, Pro, and Ent SP1, Windows 8.1 Basic, Pro, and Ent Sept. 2016 Updt, Windows 10 (64 bit [EM64T]) Creators Updt, Windows SVR 2012 & R2 Std and Datacenter (64 bit [EM64T]), Windows SVR 2008 SP2 & R2 Std SP1, Ent and Datacenter (64 bit [EM64T]), Citrix XenApp 7.6 with Windows SVR 2008 R2 SP1 & 2012 R2 (April 2014 Updt), Citrix XenApp 7.11 with Windows SVR 2016, Citrix XenDesktop 7.6 & 7.11, Windows SVR 2012 R2 Hyper-V, Windows SVR 2016 Hyper-V, VMWare vSphere 6.0 Horizon View

You Have: Microsoft Windows 10 (build 16299), 64-bit

FREE DISK SPACE

Minimum: 4 GB

You Have: 148.5 GB

MONITOR MAXIMUM RESOLUTION

Minimum: 1024 x 768

You Have: 1366 x 768

Recommended:

CPU

Recommended: Hyper-threading (HHT) or Multi-core recommended

You Have: Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz

CPU SPEED

Recommended: 2.4 GHz

You Have: 2.5 GHz Performance Rated at: 6 GHz

VIDEO CARD

Recommended: 256 MB video card with Shader Model 3.0

You Have: Intel(R) HD Graphics 520

Features: Recommended attributes of your Video Card

	Required	You Have
Total Video RAM	256 MB	6.0 GB
Hardware T&L	Yes	Yes
Pixel Shader	3.0	5.0
Vertex Shader	3.0	5.0

RAM

Recommended: 8 GB

You Have: 8.0 GB

Recommended: Windows 7 Ultimate, Pro, and Ent SP1, Windows 8.1 Basic, Pro, and Ent Sept. 2016 Updt, Windows 10 (64 bit [EM64T]) Creators Updt, Windows SVR 2012 & R2 Std and Datacenter (64 bit [EM64T]), Windows SVR 2008 SP2 & R2 Std SP1, Ent and Datacenter (64 bit [EM64T]), Citrix XenApp 7.6 with Windows SVR 2008 R2 SP1 & 2012 R2 (April 2014 Updt), Citrix XenApp 7.11 with Windows SVR 2016, Citrix XenDesktop 7.6 & 7.11, Windows SVR 2012 R2 Hyper-V, Windows SVR 2016 Hyper-V, VMWare vSphere 6.0 Horizon View

You Have: Microsoft Windows 10 (build 16299), 64-bit

FREE DISK SPACE

Recommended: 6 GB

You Have: 148.5 GB

MONITOR MAXIMUM RESOLUTION

Recommended: 1024 x 768

You Have: 1366 x 768

Re: ArcGIS 10.6 Toolbox crash

DanPatterson_Retired — Fri, 06 Jul 2018 10:49:43 GMT

Well specs are good, so I don't know why you would have such a slow response.

I didn't find anything when search on 'Panasonic' either.

If it behaves that way with all tools that would just leave some environment setting.. which I can't think of any that would cause this.