topic Re: ArcGIS Desktop 10.7.1: No longer warns of no licenses available in ArcGIS Desktop Installation Support Questions

ArcGIS Desktop 10.7.1: No longer warns of no licenses available

EdDempsey — Wed, 30 Oct 2019 12:55:57 GMT

We are running ArcGIS Desktop 10.7.1 and License Manager 2019.0. Following the upgrade, we have noticed that if a user attempts to open Desktop and there is not an available license, they do not receive any sort of warning. The splash screen appears for a second, then disappears. That's it. In the past, it would indicate that there were no [Advanced, Standard] licenses available in which case the user could at least temporarily switch to Basic or check with other folks to free up a license.

Has anyone had similar experiences?

Re: ArcGIS Desktop 10.7.1: No longer warns of no licenses available

MichaelVolz — Wed, 30 Oct 2019 14:01:28 GMT

Ed:

Here is a reply I received in the Pro 2.5 beta program about License Managers:

"The final version or Pro 2.5 (and also ArcMap 10.8) will require the ArcGIS License Manager 2019.2. We always recommend users upgrade the license manager to the latest version since it's backward compatible. With that said, Pro 2.5 concurrent use will also work with LM 2019.0 and LM 2019.1 which is now available for download in MyEsri. LM 2019.1 is LM 2019.0 plus the ArcGIS License Manager 2019.0 License Availability Display Patch."

I wonder if the ArcGIS License Manager 2019.0 License Availability Display Patch that appears to upgrade LM 2019.0 to LM 2019.1 would resolve your licensing issue. I would think its worth a try.

Re: ArcGIS Desktop 10.7.1: No longer warns of no licenses available

JakeNeedle — Tue, 04 Feb 2020 20:20:09 GMT

I upgraded to LM 2019.1 and it still does not provide a message that no licenses are available.....

Re: ArcGIS Desktop 10.7.1: No longer warns of no licenses available

AdamGoodfellow2 — Wed, 05 Feb 2020 00:16:56 GMT

I have just built a fresh VM Server with LM 2019.2 and it is also not displaying the no license are available message for 10.7.1, works fine with 10.6 Clients.

Re: ArcGIS Desktop 10.7.1: No longer warns of no licenses available

AmnoyAm — Wed, 05 Feb 2020 23:11:33 GMT

Ed,

You should get a messaged indicating you're not licensed for that license level. Try ArcCatalog. It should display the same message. If it does and ArcMap does not, reset ArcMap setting by renaming Normal.mxt in C:\Users\<localuser>\AppData\Roaming\Esri\Desktop10.7\ArcMap.

Re: ArcGIS Desktop 10.7.1: No longer warns of no licenses available

EdDempsey — Thu, 06 Feb 2020 12:36:19 GMT

I tried Amnoy's suggestion, to no luck. I opened our one Advanced license on my desktop, then tried ArcCatalog from my laptop and same behavior. Splash screen showed for a few seconds, then disappeared with no warning or message.

Re: ArcGIS Desktop 10.7.1: No longer warns of no licenses available

AmnoyAm — Thu, 06 Feb 2020 22:12:56 GMT

Ed,

What did you mean when you said you opened one Advanced license on your desktop. Are you saying you have the license manager installed on your Desktop machine and ArcGIS Desktop installed on your laptop? Also did you mean you have an Advanced license available on your license manager but you still could not start ArcCatalog on your laptop? I'm just a little confused.

Just for clarification, do the following:

1. Install ArcGIS Desktop on the Desktop machine and your laptop.

2. Verify the license manager was authorized with the advanced license.

3. Point to the machine with the license manager. Make sure you can start ArcMap on either machines.

4. Then stop the license manager or deauthorize the advanced license. Start ArcMap on your Desktop and then ArcMap on your laptop. Do you get the splash screen on both machines?

Basically we're trying to see if the issue is limited to the local system or not.

Re: ArcGIS Desktop 10.7.1: No longer warns of no licenses available

EdDempsey — Thu, 06 Feb 2020 22:21:35 GMT

Sorry for the confusion, let me restate. I have two computers in my office, a laptop and a desktop, both are on our network and pointing to a license server which is neither of my computers. We have 1 license of Advanced, so I opened ArcGIS on my desktop thereby consuming our one Advanced license. As you suggested I then tried to open ArcCatalog, this was on my laptop. As I stated, I got a quick splash screen and no warning. In other words, it exhibited the same behavior as has been seen with ArcMap.

Re: ArcGIS Desktop 10.7.1: No longer warns of no licenses available

AmnoyAm — Thu, 06 Feb 2020 22:31:47 GMT

Gotcha. Can you start ArcMap on your laptop and then start ArcMap and then ArcCatalog on your Desktop machine? Do you still get the splash screen for each?

Re: ArcGIS Desktop 10.7.1: No longer warns of no licenses available

EdDempsey — Thu, 06 Feb 2020 22:34:48 GMT

Yes, same thing happens. I’ve also had multiple users across my company see the same behavior.

Re: ArcGIS Desktop 10.7.1: No longer warns of no licenses available

AmnoyAm — Fri, 07 Feb 2020 00:26:32 GMT

Ed,

Thanks for your detailed explanation. I was able to reproduce the issue you mentioned. My test was slightly different from what you described which was why I wasn't able to reproduce it on my side. I deauthorized the Advanced license to mimic an unavailable license. Doing so, I was able to get the error message. If I followed your workflow exactly, I was able to reproduce the issue and get the splash screen. So thanks for saving me the time. With that said, it appeared to be a bug with the software.

However, I was not able to reproduce the issue in ArcGIS Desktop 10.8. I followed the same workflow and received the following error message instead:

It appeared the bug may have manifested in Desktop 10.7.x but fixed in 10.8 which will be available by the end of the month.

Re: ArcGIS Desktop 10.7.1: No longer warns of no licenses available

AdamGoodfellow2 — Thu, 13 Feb 2020 03:37:54 GMT

Have a look at thisElizabeth OBrien‌

Re: ArcGIS Desktop 10.7.1: No longer warns of no licenses available

mthompson — Wed, 16 Dec 2020 12:43:07 GMT

Not sure if anyone has found it yet, but if anyone is having this same issue it looks like there was a patch.

https://support.esri.com/en/Products/Desktop/arcgis-desktop/arcmap/10-7-1#downloads?id=7788