topic Re: Arcmap 10.4 in Windows 7 64-bit in ArcGIS Desktop Installation Support Questions

Arcmap 10.4 in Windows 7 64-bit

ReginaldoPaderon — Mon, 29 Feb 2016 06:45:45 GMT

Hi,

Just recently upgraded ( without uninstalling 10.2 ) to 10.4 in my Windows 7 Professional SP1 64 bit machine and starts throwing this error upon opening ArcCatalogue.

It doesn't show with ArcMap. Noticed some tools not working and so does searching.

Some issues with a 64-bit machine ? .. Because a colleague installed 10.4 with a 32-bit machine with no issues.

Re: Arcmap 10.4 in Windows 7 64-bit

DanPatterson_Retired — Mon, 29 Feb 2016 07:11:01 GMT

some similar references

https://community.esri.com/message/525727#comment-525727

which yields

http://stackoverflow.com/questions/14552348/runtime-error-r6034-in-embedded-python-application/14680947#14680947

your situation may not be specific to arcgis 10.4

Re: Arcmap 10.4 in Windows 7 64-bit

ReginaldoPaderon — Tue, 01 Mar 2016 07:49:44 GMT

Thanks Dan.

The R6034 error was resolved as explained from the link you have provided. but the other issue was not. It is similar with this 41057 - Tools open with blank dialog windows.

I have done as instructed the problem persists, i.e., it opens but with blank dialog. All other buttons work.

Re: Arcmap 10.4 in Windows 7 64-bit

DanPatterson_Retired — Tue, 01 Mar 2016 10:11:47 GMT

you will need to open a bug report if that link didn't produce a solution, I am afraid

Re: Arcmap 10.4 in Windows 7 64-bit

PaulJordan — Tue, 01 Mar 2016 14:06:50 GMT

I am having the same problem. I'm also finding that zonal statistics as table function (spatial analyst) is operating erratically. My solution: drop back to 10.3.1 and remind myself that every major release for the last 20 years has required a patch in the first couple of months!

Re: Arcmap 10.4 in Windows 7 64-bit

ReginaldoPaderon — Wed, 02 Mar 2016 07:52:07 GMT

Okay Dan,

Incidentally, I have removed all remnants of my ArcGIS ( 10.0, 10.2 and 10.3 ) from my file system and also from the registry to make a clean install. This is after uninstalling 10.4 ( silent ).

Just one question. The installation created two python subfolders under my python installation folder C:\python27, namely:

1. ArcGIS10.4

2. ArcGISx6410.4

The first one is meant for 32 bit machines while the second for 64 bit machines. ( confirmed by running python.exe inside respective folders. )

However , running python command line inside ArcCatalogue/ArcMap still uses 32-bit version. Is this okay ?

In the meantime, I will submit a bug report.

Thanks Dan.

Re: Arcmap 10.4 in Windows 7 64-bit

DanPatterson_Retired — Wed, 02 Mar 2016 10:00:00 GMT

I would check Upgrading to 10.4 -- don't forget to adjust your PYTHON environemnt variables posted on ArcGIS for Desktop Installation support posted by V Stuart Foote just to make sure

Re: Arcmap 10.4 in Windows 7 64-bit

RebeccaStrauch__GISP — Wed, 02 Mar 2016 16:00:04 GMT

Here is another thread that has several suggestions

Toolbox tools are blank - ARCMap 10

including the (always a good suggestion) Resetting your ArcGIS application profile

which many times clears up anomalies.

Re: Arcmap 10.4 in Windows 7 64-bit

PaulJordan — Wed, 02 Mar 2016 16:17:10 GMT

Thank You Rebecca! Runtime error solved.

Re: Arcmap 10.4 in Windows 7 64-bit

RebeccaStrauch__GISP — Wed, 02 Mar 2016 16:44:46 GMT

Glad to hear. Remember to make this thread as answered.

edit: As Stuart pointed out, Paul isn't original poster.

Re: Arcmap 10.4 in Windows 7 64-bit

V_StuartFoote — Wed, 02 Mar 2016 18:46:55 GMT

Actually Paul J. can't as issue is still active for OP Reginaldo P.

Re: Arcmap 10.4 in Windows 7 64-bit

ReginaldoPaderon — Thu, 03 Mar 2016 04:55:19 GMT

With or without the PYTHON variables defined, my ArcMap/ArcCatalogue opens. But I tried it anyway. The thing is, you have to point to the 32-bit version. ( C:\Python27\ArcGIS10.4 ) even if you have a 64-bit machine. Pointing to the 64-bit version, python command line in ArcMap/ArcCatalogue will not work. Being still a native 32-bit app, I think ArcMap/ArcCatalogue still uses Python 32-bit version. Wonder what is the use of the Python 64-bit version. ( C:\Python27\ArcGISx6410.4)

So far, I have done;

1. Resetting ArcGIS Profile ( registry , file system )

2. Define PYTHON variables ( PYTHONHOME, PYTHONPATH )

3. Reset IE 11 default settings ( some setting controlled by sys adm )

4. As defined in KB 41057

Just for added info.

1. Recently installed some Windows Update ( no control on this... IT Policy)

2. ArcGIS Pro 1.0 installed

3. ArcGIS Earth installed

No success 😞

Re: Arcmap 10.4 in Windows 7 64-bit

V_StuartFoote — Thu, 03 Mar 2016 21:32:01 GMT

Reginaldo Paderon

I find ArcGIS upgrades are kind of a crap shoot. Bigger issue than a clean ArcGIS uninstall are what other extensions/programs from during your 10.2 use period were left behind with now broken hooks to ArcGIS.

If you are still getting the R6034 runtime error on launch of ArcGIS ArcMap or ArcCatalog it is likely a leftover from an earlier extension. It could be sitting on the %PATH% ahead of ArcGIS

You can tease out details of the Microsoft C Runtime DLLs running when ArcCatalog or ArcMap is active using the MS SysInternals-- Process Explorer --utility. Load it and activate the Lower pane. Then launch ArcGIS (catalog or map) and select that process. The associated DLLs will show in the lower pane. You'll be interested in the msvc[r|p] that are listed.

The errant version of the C Runtime msvcr[90|100|120].dll that is causing the R6034 error should show a path that is out of place (e.g. not in C:\Windows\SysWOW64, or C:\Program files (x86)\Esri)

You'll need to figure out what old junk is affecting the new ArcGIS 10.4 install and either rename it, or uninstall it, or adjust the %PATH% to get it later than the system calls that ArcGIS needs to launch.

That should get you going without having to reload the OS--but sometimes there is no substitute from a backup and a fresh OS install. Maybe time to start thinking about Windows 8.1 or 10.

Stuart

Re: Arcmap 10.4 in Windows 7 64-bit

ReginaldoPaderon — Fri, 04 Mar 2016 09:04:27 GMT

Thanks Stuart ...

R6034 error was the first issue that was resolved from the links provided by Dan Patterson. The problem now is the blank window when opening tools. Please refer from messages above of things I have done. I feel the issue is from the fact that I have a 64-bit machine. Python version could also be an issue. Recent Windows update maybe a possible reason.

I have raised the issue with the ESRI rep here in Qatar. Still waiting for reply at the moment.

Re: Arcmap 10.4 in Windows 7 64-bit

DanPatterson_Retired — Fri, 04 Mar 2016 09:44:40 GMT

I run a 64-bit machine and I have both python 2.7 and 3.4.1 installed because I have ArcGIS Pro installed as well. My desktop shortcuts ensure that there is no cross-contamination between versions depending upon which version of python I launch. in both cases, there is a reference to the ArcPy folder or a directive to it.

Re: Arcmap 10.4 in Windows 7 64-bit

V_StuartFoote — Fri, 04 Mar 2016 19:54:38 GMT

Reginaldo,

Great, and for any residual issues, please see Curtis Price's Resetting your ArcGIS application profile suspect your ArcGIS user profile is in the mix as well.

Stuart

Re: Arcmap 10.4 in Windows 7 64-bit

ReginaldoPaderon — Sat, 05 Mar 2016 11:27:41 GMT

Hi Stuart,

I have done that also. ( pls see previous comments ). I did a total reset of my ArcGIS Profile. I just removed 10.4 and installed 10.3.1. Its worse , ArcMap doesnt open at all , i.e. after the flash screen, it just crashes. ArcCatalogue opens but running any tool from the Geoprocessing menu will crash ArcCatalogue.

I wish I can test it with another Windows 7 Pro SP1 64-bit machines.

Re: Arcmap 10.4 in Windows 7 64-bit

ReginaldoPaderon — Sat, 05 Mar 2016 11:28:41 GMT

Hi Dan again,

What OS are you having ? Have you installed recent updates from Microsoft ?

Re: Arcmap 10.4 in Windows 7 64-bit

RebeccaStrauch__GISP — Sat, 05 Mar 2016 11:42:21 GMT

On your 10.2.x install, did you have any third party extensions installed? And if so, did you uninstall those before the upgrade?

i know in older versions we would have issues if we didn't uninstall the third party extensions before any upgrade or uninstall. For use, sometimes the easiest solution was to reinstall the older version, make sure al these items we off and then uninstall, and then do the upgrade.

also, maybe jumping from 10.2 to 10.4 was too much for it. i know in the documentation for the prerelease (haven't read the final docs) it mentioned that 10.4 was meant to be installed on top of 10.3. That may just have been for the prerelease, but you could try reinstalling 10.2...upgrade to 10.3 then 10.4. It's a hassle, but just something else to try.

Re: Arcmap 10.4 in Windows 7 64-bit

DanPatterson_Retired — Sat, 05 Mar 2016 13:45:28 GMT

using Windows 10 version 1511 OS build 10586.122) and I have it to patch automatically