topic Re: Uninstalling ArcGIS 10.3.1 for Desktop prior to installing 10.4 Pre-release in ArcGIS Desktop Installation Support Questions

Uninstalling ArcGIS 10.3.1 for Desktop prior to installing 10.4 Pre-release

GraemeBrowning — Thu, 17 Dec 2015 06:08:36 GMT

Whenever I install a new version of ArcGIS for Desktop, especially new full or dot releases, I try to completely uninstall the previous version. Consequently, today when I realized ArcGIS 10.4 Pre-release for Desktop was available I decided to uninstall 10.3.1 and then install that. I removed the CSW Clients for ArcGIS Desktop first, and that went smoothly.

However, when I tried to uninstall ArcGIS 10.3.1 for Desktop, I encountered the error below which I posted about at Avoiding Error 1325 EsriPyFldr not valid short file name when uninstalling ArcGIS for Desktop? - Geographic Information … .

While waiting for an answer I started to try a few things like:

running this utility (Fix problems that programs cannot be installed or uninstalled ) - it seemed to be doing something but then hung for a couple of hours whereupon I abandoned it, closed the hung window and rebooted
re-installing 10.3.1 back over itself - it blocked me at

installing 10.4 pre-release over 10.3.1 - it blocked me at

I suspect that my only way forward will be if there is some utility available to wipe all traces of ArcGIS 10.3.1 for Desktop from my system. Is there one?

My environment is: Windows 7 SP1, and besides ArcGIS 10.3.1 for Desktop (which seems to still be working fine), the other Esri software on it is ArcGIS Pro 1.1.1 and ArcGIS Earth Beta.

Re: Uninstalling ArcGIS 10.3.1 for Desktop prior to installing 10.4 Pre-release

DanPatterson_Retired — Thu, 17 Dec 2015 06:17:34 GMT

did you try Matt's suggestion? The error suggests something is wrong with the python folder name. If you follow the previous releases python has its own folder id c:\python27 but there is a subfolder inside with the arcmap version number. either the uninstall of 10.3 fouled up the references or it is expecting a clean no python setup so it can install python from the distribution

Re: Uninstalling ArcGIS 10.3.1 for Desktop prior to installing 10.4 Pre-release

DanPatterson_Retired — Thu, 17 Dec 2015 06:26:20 GMT

PS. as a warning, The pre-release can't be upgraded to the final release as posted by

Derek Law in his blog and directed the arcgis blog ArcGIS 10.4 pre-release is now available | ArcGIS Blog

Re: Uninstalling ArcGIS 10.3.1 for Desktop prior to installing 10.4 Pre-release

GraemeBrowning — Thu, 17 Dec 2015 07:04:02 GMT

I saw that before embarking on this uninstall of 10.3.1 and install of 10.4 Pre-release, and planned to uninstall (and not try to upgrade to) 10.4 when it gets to general release.

Re: Uninstalling ArcGIS 10.3.1 for Desktop prior to installing 10.4 Pre-release

GraemeBrowning — Thu, 17 Dec 2015 07:07:33 GMT

From Matt's suggestion I tried wmic product where "name = 'ArcGIS 10.3.1 for Desktop'" call Uninstall but it just reported that there was No Instance(s) Available. I'm a little reluctant to mess with my Python installs because I have 2.7.8 and 3.4.1 working nicely on the same machine with ArcGIS Pro and ArcGIS 10.3.1 for Desktop (which continues to work despite claims that it is not on the machine). I think I'll put it formally into local support's court tomorrow if I am still stuck then.

Re: Uninstalling ArcGIS 10.3.1 for Desktop prior to installing 10.4 Pre-release

DanPatterson_Retired — Thu, 17 Dec 2015 09:53:53 GMT

in instance like that, just rename the python27 and python374 folders temporarily you can always delete any new ones created

Re: Uninstalling ArcGIS 10.3.1 for Desktop prior to installing 10.4 Pre-release

RebeccaStrauch__GISP — Thu, 17 Dec 2015 16:04:44 GMT

I'm not sure if you received an actual email re: the pre-release or not, but in mine it included...

Be aware that the ArcGIS 10.4 prerelease is available to you for testing purposes only. Do not install ArcGIS 10.4 prerelease software on production machines. You will not be able to upgrade to the final version of ArcGIS 10.4 from this prerelease version.
The following information is for the download, installation, and authorization of ArcGIS 10.4 prerelease software. For more information, please see the ArcGIS 10.4 prerelease blog post.
ArcGIS 10.4 Prerelease
The ArcGIS 10.4 prerelease setup package is designed to detect and upgrade an existing installation of the same ArcGIS product. The settings for the installation location, License Manager (for concurrent use), or authorization information (for ArcGIS for Desktop single use or ArcGIS for Server products) are retained during the upgrade. See the installation guide for more information on installation upgrades, new installations, or installations prior to version 10.1, which are not supported by the upgrade process. Please remember that this prerelease version cannot be upgraded to the final version of ArcGIS 10.4.
Notes
The copy protection mechanism for ArcGIS 10.4 for Desktop and ArcGIS 10.4 Engine concurrent use requires that ArcGIS 10.4 License Manager be installed to support these products.
Existing ArcGIS 10.1 - 10.3.1 authorization numbers will work with ArcGIS 10.4.

I agree that sometimes a clean install is better, but with the (red text, added for emphasis) line about "detect and upgrade" from 10.3.1, I figured I would give that a try on a test machine. So 10.3.1->10.4prerel is supposed to work....10.4 pre-rel->final will not. And although the license/authorization should come later in the process, I wonder if it needs it for the upgrade for pre-rel to happen? Personally, I'm just hesitant about the LM upgrade myself right now.

Re: Uninstalling ArcGIS 10.3.1 for Desktop prior to installing 10.4 Pre-release

GraemeBrowning — Fri, 18 Dec 2015 03:41:21 GMT

The email I received only said:

ArcGIS 10.4 prerelease software for ArcGIS for Desktop, ArcGIS for Server and ArcGIS Engine is now available via My Esri for all eligible users current on maintenance as of 1 December 2015.

Full installation and authorisation details can also be found on My Esri.

The software is available for testing purposes only. Do not install ArcGIS 10.4 prerelease on production machines. You will not be able to upgrade to the final version of ArcGIS 10.4 from this prerelease.

I did track down the ArcGIS104PR_Quick_Start_Guides.pdf which seems to be where your email drew its information from. I have not been able to find the installation guide referred to but the bolded bits below make it look like I was on an unsupported path to 10.4:

See the installation guide for more information on installation upgrades, new installations, or installations prior to version 10.1, which are not supported by the upgrade process.

However, I'm confident that uninstalling a general release should still be supported, even if then going to 10.4 Pre as a subsequent fresh install may not be.

Re: Uninstalling ArcGIS 10.3.1 for Desktop prior to installing 10.4 Pre-release

GraemeBrowning — Fri, 18 Dec 2015 03:46:02 GMT

I'll keep this advice in reserve until I hear from Esri. I'm anxious to keep ArcGIS 10.3.1 for Desktop, ArcGIS Pro 1.1.1, Python 2.7.8 and Python 3.4.1 all working until a safe path to ArcGIS 10.4 Pre has been recommended by them. I logged an incident with local support this morning and hopefully will know the Redlands input by Monday.

Re: Uninstalling ArcGIS 10.3.1 for Desktop prior to installing 10.4 Pre-release

GraemeBrowning — Sun, 27 Dec 2015 06:04:34 GMT

The way that I was able to get past this indirectly was by focussing on an error that I received when trying to reinstall 10.3.1 over itself:

Error 1606. Could not access network location
NULLDesktop10.3.

At Error 1606: Could not access Network Location NULLDesktop10.0. I found a post by Konstantin Glazkov:

Recently I had a same problem. I have removed from the register:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ESRI
аnd it has helped me.

I did the same and then was able to reinstall 10.3.1 over itself.

I was then able to install 10.4 Pre-release over the top of 10.3.1.

Re: Uninstalling ArcGIS 10.3.1 for Desktop prior to installing 10.4 Pre-release

NatashaLongpine — Wed, 01 Jun 2016 16:55:35 GMT

I reinstalled Python (noticed I could run the program, but it wasn't listed separately in the Add/Remove programs page) and then ran the microsoft registry fix tool, following the prompts and indicating that I wanted to uninstall ArcMap 10.3.1. This worked and I was able to install 10.4.1 after that.

I had tried renaming (_old) the ESRI keys in the registry and removing all ESRI folders, plus changing the location of My Documents back to my computer rather than a network share. None of that worked.

Re: Uninstalling ArcGIS 10.3.1 for Desktop prior to installing 10.4 Pre-release

PierreLarondelle — Fri, 08 Jul 2016 10:05:22 GMT

What works for me was to simply go to the registry at the key : HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ESRI\ArcGIS and change the "RealVersion" key value to former version number of ArcMAP you want to reinstall.

I had installed ver 10.4 to test but was unable to revert to 10.3.1 (I needed compatibility with clients version as *.mxd 's files are not directly compatible between 10.4 and 10.3.1). I changed the RealVersion key value from 10.4.5686 to 10.3.4959 and was then able to reinstall 10.3.1 version. After install, switch the value back to its original value (here 10.4.5686) and everything runs fine until now.

Hope it helps.