topic Re: ArcMap 10.6 Install Problems in ArcGIS Desktop Installation Support Questions

ArcMap 10.6 Install Problems

TimothyHuggins — Mon, 02 Jul 2018 19:26:41 GMT

I installed ArcMap 10.6 on a new desktop and when I try to open the program the windows installer box pops up and says preparing to install. Then nothing happens.

Any ideas?

Re: ArcMap 10.6 Install Problems

George_Thompson — Mon, 02 Jul 2018 19:30:23 GMT

Are you running the installer as an Administrator or with an account with the needed permissions to install software?

Does the machine meet the minimum ArcGIS Desktop 10.6 system requirements—System Requirements | ArcGIS Desktop ?

Is it possible that your anti-virus is interacting with the installation?

Re: ArcMap 10.6 Install Problems

TimothyHuggins — Mon, 02 Jul 2018 19:44:03 GMT

Yes my account is an administrator account.

Yes it far exceeds the minimum system requirements.

The computer came with only windows defender antivirus. I tried turning that off and it still did the same thing.

Attached is a screen shot of the message.

Re: ArcMap 10.6 Install Problems

George_Thompson — Mon, 02 Jul 2018 19:46:05 GMT

How long have you left it at that screen?

Re: ArcMap 10.6 Install Problems

TimothyHuggins — Mon, 02 Jul 2018 19:48:38 GMT

maybe 10 minutes.

Should I try letting it go longer?

Re: ArcMap 10.6 Install Problems

LaureneKoman — Mon, 02 Jul 2018 19:48:55 GMT

Cancel out of the setup dialog.

Follow these instructions to enable MSI logging. https://support.microsoft.com/en-us/help/223300/how-to-enable-windows-installer-logging

Start ArcMap again.

there will be a randomly named MSI log in your %temp% folder. Send me (or post) that log file, this will help us identify which resource the setup is trying to install or repair.

Thanks

Laurene Koman

Re: ArcMap 10.6 Install Problems

TimothyHuggins — Mon, 02 Jul 2018 20:08:37 GMT

HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer

I can get all the way to policies\software\microsoft\windows\ but do not see "installer".

Re: ArcMap 10.6 Install Problems

LaureneKoman — Mon, 02 Jul 2018 20:41:17 GMT

You can add that key and then the remainder.

Re: ArcMap 10.6 Install Problems

TimothyHuggins — Mon, 02 Jul 2018 21:05:41 GMT

Is this the right thing?

Re: ArcMap 10.6 Install Problems

LaureneKoman — Mon, 02 Jul 2018 21:13:15 GMT

Thanks. The log shows that this setup/product is attempting to repair itself.

MSI (s) (90:40) [15:59:05:696]: Product: TerraGo Publisher for ArcGIS -- Configuration failed.

MSI (s) (90:40) [15:59:05:696]: Windows Installer reconfigured the product. Product Name: TerraGo Publisher for ArcGIS. Product Version: 6.0.03092. Product Language: 1033. Manufacturer: TerraGo Technologies. Reconfiguration success or error status: 1602.

Re: ArcMap 10.6 Install Problems

TimothyHuggins — Mon, 02 Jul 2018 21:22:13 GMT

Great. Thank you. Any advice on what to do now? Should I remove Terrago?

Re: ArcMap 10.6 Install Problems

LaureneKoman — Mon, 02 Jul 2018 21:24:57 GMT

I'm not familiar with that product. But I think a good step would be to remove it, see if you can open ArcMap successfully without it. If so, install it again and then see if ArcMap opens. If not, remove it and contact the company for additional information.

Thanks!

Re: ArcMap 10.6 Install Problems

TimothyHuggins — Mon, 02 Jul 2018 21:28:19 GMT

Yep. That did it. Thank you so much.

Re: ArcMap 10.6 Install Problems

LaureneKoman — Mon, 02 Jul 2018 21:31:38 GMT

Oh good! thanks for the update!