topic Re: ArcMap crashes on startup in ArcGIS Desktop Installation Support Questions

ArcMap crashes on startup

EthanJackson — Mon, 19 Jun 2017 03:13:32 GMT

I'm having a problem with ArcMap consistently crashing on startup, both existing and new MXDs. ArcCatalog opens without issue. ArcMap gives me a message saying "ArcMap has stopped working: A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

I've tried many of the solutions provided to those who reported the same problem. I've gone as far as uninstalling both ArcMap and Python and reinstalling, at least twice now. I had the problem with 10.4, and now in the process of trying to fix this I have tried to upgrade to 10.5 but had the same result.

I'm not 100% sure because I went a few weeks without using ArcMap, but the problem may have coincided with a recent Windows update. I am running Windows 10.

Re: ArcMap crashes on startup

JayantaPoddar — Mon, 19 Jun 2017 03:58:22 GMT

Did you try Resetting your ArcGIS application profile‌?

If that doesn't work, check a few more solutions in Fixing ArcMap crashes‌.

Re: ArcMap crashes on startup

DanPatterson_Retired — Mon, 19 Jun 2017 06:06:47 GMT

Any reported startup errors in the last 30-60 days have been associated with

1 A failed windows update https://community.esri.com/message/692311-re-student-version-of-arcgis-1031-installation-error-message-error-1935-an-error-occurred-during-the-installation-of-assembly-component-943b542a-a22e-38eb-885d-52c90b865dda-hresult0x8007371b-i-have-windows-10?commentID=692311#comment-692311

2 background geoprocessing was toggle on

So since you have tried a reinstall that should have taken care of the need to reset your application profile or do a repair. So investigate those, then file a ticket with tech support to get it resolved.

PS.. a crash is a crash without an error message, was it failing to launch at all or properly with an error message (ie like error 1935 ? )

Re: ArcMap crashes on startup

EthanJackson — Tue, 20 Jun 2017 04:08:32 GMT

Unfortunately it was failing without giving me an error number. It would crash during the "loading document" stage on the splash screen.

It wasn't an issue with the user profile; prior to reinstalling I did try removing that.

Last night I ended up backing up everything on my computer and did a complete reset; wiped the hard drive and started out with a fresh install of Windows. Installed ArcGIS 10.5 this evening and it seems to be working fine. Not something I would ordinarily do but while still very fast my computer is 4-5 years old and I thought it might do it some good to have a fresh start.

Re: ArcMap crashes on startup

DanPatterson_Retired — Tue, 20 Jun 2017 09:30:20 GMT

Probably a good idea, patching an operating system overtop of an existing one is something I don't do and the flotsam that accumulates over time. Hope things stay that way

Re: ArcMap crashes on startup

EthanJackson — Wed, 21 Jun 2017 02:03:20 GMT

It must be a problem with the latest version of Windows 10?

I tried it last night and ArcMap worked. I just closed it after opening once. Today I went to use it and I'm now getting the exact same behavior as before I wiped everything and started over. ArcMap crashes every single time on the 'Loading Document' phase.

Re: ArcMap crashes on startup

EthanJackson — Wed, 21 Jun 2017 02:04:43 GMT

I should add in case it makes a difference, I'm using a home-use license.

Re: ArcMap crashes on startup

DanPatterson_Retired — Wed, 21 Jun 2017 03:09:49 GMT

I am using the latest version of Windows 10 without issue, just not the home-use license... the software is the same as far as I know. I still would contact tech support because if there have been other instances, then they would have immediate solutions. Repetitive wiping and reloading isn't going to help if the root lies elsewhere. I would give it shot

Re: ArcMap crashes on startup

JayantaPoddar — Wed, 21 Jun 2017 05:05:33 GMT

Check if this workaround works!!! Problem: ArcMap crashes during Loading Document launch stage

Re: ArcMap crashes on startup

DanPatterson_Retired — Wed, 21 Jun 2017 08:22:14 GMT

Wouldn't they have to go out of their way to install the latest version of the old python as a separate installation? I would hope that would have been mentioned. Perhaps further investigation of what was installed on the 'wiped' machine would be in order. Installing a separate installation of Python 2.7.** prior to installing Arc* would have been worth noting up front.

Re: ArcMap crashes on startup

EthanJackson — Sun, 02 Jul 2017 02:00:38 GMT

Just getting back to this.

I did a complete reinstall, Python too. I uninstalled Python and got back the version that comes with the ArcGIS installation. I am currently running 10.5.1 as of tonight, and Python 2.7.13. Still, same problem of crashing on startup. ArcCatalog still works fine.

Seems really bizarre that this could be happening after starting from a clean slate. I guess it must not be so clean.

I've tried going into the registry and changing the folder under PythonCore to 2.7-32, 2.7-13, 2.7-12, 2.7.32, 2.7.13, 2.7.12. All of those resulted in no crash message, the loading document stage ran extra long, and eventually ArcMap just closed with no message. Changing it back to "2.7" brought it back to crashing faster with the error message.

I'll contact Esri next week.

Re: ArcMap crashes on startup

GaryChristensen — Fri, 28 Jul 2017 19:07:21 GMT

Thanks Jayanta. I had installed Anaconda (w/ Python 2.7.**), but once I uninstalled it ArcMap was happy once again.

Re: ArcMap crashes on startup

EthanJackson — Sat, 29 Jul 2017 15:53:52 GMT

Problem solved.

I spoke with Esri support. After a half hour of troubleshooting, it was determined that the problem was there were two display drivers running that were causing some kind of conflict. Under the Device Manager, Display Adapters, I had an Intel and NVIDIA driver running. We disabled NVIDIA and ArcMap and Google Earth started working fine.

A subsequent Windows update re-enabled it and I had the same problem, with the same solution. This caused some other issues however. Just the other day I got some additional updates, including an NVIDIA update. Now I have both enabled and things are getting back to normal.

Thanks everyone.

Re: ArcMap crashes on startup

AdrianMarsden — Sat, 24 Feb 2018 16:43:05 GMT

OK - just adding some knowledge here - if anyone else is using VMware AppVolumes and having issues running Arcmap whilst provisioning (getting the erro this thread is about) then I found disabling the VMWare SVGA 3D card enables you to run.

Re: ArcMap crashes on startup

TaylorHunter2 — Mon, 05 Aug 2019 15:22:27 GMT

Problem Solved - Enterprise Version

I was having this same issue on a VMWare Virtual Machine, and disabling he VMWare SVGA 3D card did not make the application run. After almost two hours with esri support of troubleshooting and re-installations, the solution was to stop the Print Spooler service. Arcmap opened normal after this and continued to open and close smoothly.

Re: ArcMap crashes on startup

IngeBonestroo — Mon, 15 Mar 2021 10:42:00 GMT

This solution also worked for me when ArcMap 10.8 had the same problem!