topic License Server Status: NOT RUNNING in ArcGIS Desktop Installation Support Questions

License Server Status: NOT RUNNING

DarrenYoung — Wed, 13 Sep 2017 19:40:29 GMT

I am moving the ArcGIS Desktop program and the License Server program from an old PC to a new PC. I have successfully authorized my ArcGIS Desktop but when I try to start the license service in my License Server Administrator, either nothing happens or I get a pop-up window from ESRI.exe that says: "The Sentinel SuperPro Driver is not installed on this system."

Re: License Server Status: NOT RUNNING

JayantaPoddar — Wed, 13 Sep 2017 19:52:57 GMT

Could you provide more details on the version of ArcGIS Desktop and the version of the Windows Operating System of the new machine?

Also screenshots of the issue would be helpful.

Re: License Server Status: NOT RUNNING

RebeccaStrauch__GISP — Wed, 13 Sep 2017 20:16:42 GMT

Just to double check, your Desktop license is a concurrent use license, or a single user. If single user, you will not need the license manager software. If concurrent, what version of the license manager are you using? Is it installed locally or on a network drive?

If concurrent, did you follow the install instructions for the version you are using, e.g.

License manager installation and startup—Help | ArcGIS for Desktop

You will also need a compatible authorization file for the version of software you are using.

Re: License Server Status: NOT RUNNING

JayantaPoddar — Wed, 13 Sep 2017 20:21:58 GMT

This error is linked with ArcGIS 9.3.x or prior which, I suspect, has been installed in this case.

Re: License Server Status: NOT RUNNING

JayantaPoddar — Wed, 13 Sep 2017 20:24:33 GMT

If you are installing ArcGIS 9.x or prior, could you install the latest appropriate driver for Sentinel Safe key from Sentinel Drivers| SafeNet

Re: License Server Status: NOT RUNNING

DarrenYoung — Thu, 14 Sep 2017 15:59:29 GMT

I am using version 10.4.1 on a Windows 7 machine. I have attached a picture of the message I’m getting. It would not let me take a screenshot so I took a picture with my phone.

Re: License Server Status: NOT RUNNING

RebeccaStrauch__GISP — Thu, 14 Sep 2017 20:01:21 GMT

Did you download the latest LM version from you myesri page? I would recommend using the latest (10.5.x) and there is a security patch that would be good too apply too (although I can't find the link right now). Also, make sure you are using the correct authorization file for 10.4.x which you should also be able to get from myesri.

Re: License Server Status: NOT RUNNING

DarrenYoung — Thu, 14 Sep 2017 20:06:40 GMT

On the MyESRI Download page, What’s the difference between “ArcGIS for Desktop” and “ArcGIS Desktop”?

Re: License Server Status: NOT RUNNING

RebeccaStrauch__GISP — Thu, 14 Sep 2017 20:33:59 GMT

The version. Seems like the name changes every couple of years.

ArcGIS Desktop is 10.4.x and prior (down to 10.1 I think) 10.5.0+

ArcGIS for Desktop is 10.5.0+ 10.4.x and prior (down to 10.1 I think)

Corrected per Jayanta Poddar‌ 's catch. I looked, but then typoe'd (ugh). You can see this info on the download page in the version pulldown list btw.

(geonet burped...hope this edit makes in thru this time)

Re: License Server Status: NOT RUNNING

JayantaPoddar — Thu, 14 Sep 2017 20:58:44 GMT

It should be the opposite.

ArcGIS Desktop is 10.5 and later

ArcGIS for Desktop is 10.4.x and prior.

Re: License Server Status: NOT RUNNING

DarrenYoung — Fri, 15 Sep 2017 20:13:56 GMT

Downloaded 10.5.1 and the same error is still occurring. Going to the Sentinel Driver download brings me to a “Page Cannot Be Displayed”.

Thanks,

Darren Young | IS&T Technician | PO Drawer G | Springdale AR 72765-2030

Office: (479) 927-7124 | Mobile: (479) 231-6904 | www.georgesinc.com<http://www.georgesinc.com/>

Re: License Server Status: NOT RUNNING

RebeccaStrauch__GISP — Sat, 16 Sep 2017 19:59:14 GMT

Are you on maintenance for the software? I'm assuming you are since you can download the 10.5.1 from Myesri. You may need to contact tech support for your particular issue.

Do do you have any other software installed on your machine that uses the Flexlm software or that needs a sentinal drive? Erdas/imagine/Hexigon (I think that is the new company name) software is one that comes into mind. There may be a conflict t may take some research to get both to work (I have been able to get them both to work on my desktop)

however, one last suggestion...make sure you totally uninstalled the previous lm, and then rename the folder so it has to rebuild. I would take a copy of the folder before the un install.

Re: License Server Status: NOT RUNNING

DarrenYoung — Tue, 19 Sep 2017 14:37:00 GMT

The issue has been resolved. When I first authorized the license, I selected "Authorize with Esri now using the Internet" which resulted in the issue. I fixed it by de-authorizing the license, then I authorized it by selecting "Authorize by email to receive authorization file". Then I saved the authorization file to my computer and in license manager I selected "I have received an authorization file and am now ready to finish the process.". And this started the License Service for me. Thanks for the help!