topic Re: ArcGIS 10.4 for Desktop Background Geoprocessing Installation Fails in ArcGIS Desktop Installation Support Questions

ArcGIS 10.4 for Desktop Background Geoprocessing Installation Fails

FatmaŞenol — Sat, 12 Mar 2016 20:39:09 GMT

Hello,

I upgraded from ArcGIS 10.3.1 to ArcGIS 10.4. I'm having a problem with ArcGIS for Desktop

Background Geoprocessing installation. The setup wizard looks for setup files under the following location:

C:\Users\Saygins\Documents\ArcGIS 10.3.1\DesktopBackgroundGP\SetupFiles

However, the setup files are in D:\esri\BackgroundGP\DesktopBackgroundGP. I changed the path

and tried to continue but ended up with no luck. The last error message I got said "The D:\esri\BackgroundGP\DesktopBackgroundGP\SetupFiles\setup.msi was not a valid installation package for the product."

Please note that I uninstalled ArcGIS 10.3.1 prior to installation of ArcGIS 10.4. Have anyone encountered

such issue before ? It'd be great if you could kindly share your suggestions. Thank you.

Re: ArcGIS 10.4 for Desktop Background Geoprocessing Installation Fails

LaureneKoman — Wed, 16 Mar 2016 21:41:28 GMT

Omur

Can you please let me know if these are the repro steps:

1. Install Desktop 10.3.1

2. Install Background GP 10.3.1

3. Uninstall Desktop 10.3.1

4. Uninstall BGGP 10.3.1

5. Install Desktop 10.4

6. Install BGGP 10.4 (and this is where the issue occurs)?

thanks!

Laurene Koman

ArcGIS Installation Team

Re: ArcGIS 10.4 for Desktop Background Geoprocessing Installation Fails

JaapDijkstra — Sun, 23 Oct 2016 20:30:16 GMT

Hello,

I have the same problem as above.

But with the Arcgis data inter operability

How can i fix it ???

Re: ArcGIS 10.4 for Desktop Background Geoprocessing Installation Fails

curtvprice — Sat, 29 Oct 2016 03:02:24 GMT

When things get this out of synch, it makes sense to uninstall everything and start again.

If you can't uninstall a product along the way, install it, then uninstall it.

If you get stuck beyond that, it's best to contact Esri support, they have tools to help you clean your machine.

Re: ArcGIS 10.4 for Desktop Background Geoprocessing Installation Fails

AngelaDeegan — Tue, 13 Aug 2019 18:10:00 GMT

Laurene Koman‌ I need to uninstall just Background GP. (We're been advised that, for Safe's FME data translations to be able to translate our SDE data, we need to uninstall it.) I didn't even realize it was installed but I see there's an enable checkbox for it so apparently it's installed.

However Background GP isn't listed in Programs and Features. So I don't know how to go about uninstalling it and haven't been able to find documentation on uninstalling it. For now, I'm trying uninstalling ArcGIS Desktop 10.6.1 and hoping that will help me get towards the goal. While that uninstall is running, could you point me to what my next step should be to uninstall BGGP please?

Re: ArcGIS 10.4 for Desktop Background Geoprocessing Installation Fails

LaureneKoman — Tue, 13 Aug 2019 18:21:52 GMT

Please send me a screenshot of the ArcGIS entries in your Add/remove programs. thanks

when you browse to the setup.msi - it has to be the same version that you have installed.

Re: ArcGIS 10.4 for Desktop Background Geoprocessing Installation Fails

AngelaDeegan — Tue, 13 Aug 2019 18:27:06 GMT

Re: ArcGIS 10.4 for Desktop Background Geoprocessing Installation Fails

LaureneKoman — Tue, 13 Aug 2019 18:36:47 GMT

to reininstall/uninstall 10.3.1 Desktop Background Geoprocessing, the setup files you need to access will be dated 4/2/2015.

Re: ArcGIS 10.4 for Desktop Background Geoprocessing Installation Fails

AngelaDeegan — Tue, 13 Aug 2019 19:10:26 GMT

How do we know I had version 10.3.1 of Desktop Background Geoprocessing? I don't know where to find the setup files from that date. On the MyESRI page, there's only one version of it available for download (for 10.4 Desktop) and it's undated.

Also, if I reinstall it (though apparently it's already installed), is that what will make it appear in the Programs and Features - from where I can then presumably uninstall it?

Re: ArcGIS 10.4 for Desktop Background Geoprocessing Installation Fails

LaureneKoman — Tue, 13 Aug 2019 19:26:13 GMT

when you install BGGP, it adds a \bin64 folder to your arcgis Desktop installation folder. Do you have a \bin64 folder? If so, you can check the details of a file (afcore.dll is a good one) and it will show the version which reflects the release of BGGP also.

Re: ArcGIS 10.4 for Desktop Background Geoprocessing Installation Fails

LaureneKoman — Tue, 13 Aug 2019 19:28:30 GMT

this leads to this question though, how do you know that you do have BGGP installed?

Re: ArcGIS 10.4 for Desktop Background Geoprocessing Installation Fails

AngelaDeegan — Tue, 13 Aug 2019 20:34:46 GMT

Because there was an “enable background geoprocessing" checkbox (which was checked) in ArcMap – which I since uninstalled. And also because my FME workspaces are failing to translate our SDE data since the addition of Attribute Rules. And per FME folks, having BGGP installed causes this problem.

Re: ArcGIS 10.4 for Desktop Background Geoprocessing Installation Fails

LaureneKoman — Tue, 13 Aug 2019 20:37:01 GMT

in your installation folder for 10.6.1, do you have a \bin64 folder?

Re: ArcGIS 10.4 for Desktop Background Geoprocessing Installation Fails

AngelaDeegan — Tue, 13 Aug 2019 20:42:48 GMT

There's no bin64 folder anywhere on that Server.

Re: ArcGIS 10.4 for Desktop Background Geoprocessing Installation Fails

LaureneKoman — Tue, 13 Aug 2019 22:21:50 GMT

Angela

I just installed ArcGIS Desktop 10.6.1 (did not add Background GP) on a clean OS machine where nothing else has ever been installed. I also have the option to Enable Background Geoprocessing. I think that option showing is not an indication that BGGP has ever been installed on your system.

Re: ArcGIS 10.4 for Desktop Background Geoprocessing Installation Fails

curtvprice — Fri, 16 Aug 2019 15:16:14 GMT

Laurene, Angela, this is most certainly true.

The checkbox is always there even if you don't have BGGP installed. If the BGGP isn't installed, the background processing runs in 32 bit using the same Python stack as ArcMap uses. So I think Angela's FME issue may be something unrelated to BGGP.

That said, even if BGGP isn't installed, I often disable background processing unless I need it, especially if I am running into problems running a tool, disabling it sometimes helps.

Re: ArcGIS 10.4 for Desktop Background Geoprocessing Installation Fails

LaureneKoman — Fri, 16 Aug 2019 15:50:56 GMT

As always, we appreciate you, Curtis!