topic Re: Authorization Failed! in ArcGIS Desktop Installation Support Questions

Authorization Failed!

JennyCribbs — Wed, 17 Feb 2016 03:27:06 GMT

I received a code with the 4th edition of Getting to Know ArcGIS for a 180 day trial version of ArcGIS. I have downloaded the software, but somehow accidentally selected "concurrent user" rather than "single user." I managed to change that using ArcGIS Administrator by following directions posted here. I ran the authorization wizard and it said it was successful, but then it reverted to concurrent user and ArcMap would not launch. I re-read the post and ran ArcGIS Administrator as admin and now it is staying with "single user." However, now when I run the authorization wizard with the same code from the email, it says "authoization failed." What do I do now?

Re: Authorization Failed!

DanPatterson_Retired — Wed, 17 Feb 2016 04:23:54 GMT

You might want to move your content here... ArcGIS for Desktop Installation support

I will flag V Stuart Foote and Curtis Price since there isn't any specific document on that site but discussion on installation that may match your case.

Re: Authorization Failed!

RebeccaStrauch__GISP — Wed, 17 Feb 2016 06:27:54 GMT

You may want to check this thread Student Version - ArcGIS Error Message Which talks about the 180-day authorization too. see the section

For Esri Press or Campus Agreement trial/evaluation Authorization numbers--each user/student must individually register their Authorization number here:
http://www.esri.com/StudentEdition
--or--

ArcGIS 90 or 180-Day Trial for Your Workbook
Esri Press | GIS Books & Tutorials - Buy Books Online
Once the Authorzation code is activated--the Single Use authorization is exactly the same for trial/evaluation (EVA) or commercial (ESU) Single Use seats. It is easiest to accomplish when you have a network connection to exchange the https port 443 traffic using the "Authorize now via the internet"
Authorizing ArcGIS single-use products and features—Help | ArcGIS for Desktop

Re: Authorization Failed!

AjitkumarBabar — Wed, 17 Feb 2016 07:05:33 GMT

What is the availability status?

If possible attach the screenshot.