topic Re: the help in arcgis tools not work in ArcGIS Desktop Deutschland Questions

the help in arcgis tools not work

ahmadyoussef1 — Mon, 15 Oct 2018 17:44:55 GMT

the help in arcgis not work any tool in arctool box when i click on tool help it give me this message

Can’t reach this page

Make sure the web address //ieframe.dll/dnserrordiagoff.htm# is correct
Search for this site on Bing
Refresh the page

i downloaded r and activate r integration toolbox and r bridge & arcgisbinding

i traed reinstall the arcgis 10.6.1 again and repair but the problem still not solved

Re: the help in arcgis tools not work

DanPatterson_Retired — Mon, 15 Oct 2018 18:52:32 GMT

https://community.esri.com/thread/222786-lost-access-to-help-system-arcmap-105

also reporting issues

Did issues begin before or after the last windows update this week?

Re: the help in arcgis tools not work

ahmadyoussef1 — Mon, 15 Oct 2018 21:59:46 GMT

yeeeeeees after the update this week the problem happened do you think the windows update is bad

Re: the help in arcgis tools not work

DanPatterson_Retired — Mon, 15 Oct 2018 22:09:09 GMT

Ahmad... I only have ArcGIS Pro installed now, so I can't confirm …. but it does seem coincidental.

If so, I am sure esri is aware of it (nothing on the support site presently that I can find)

Online help is your best bet now, and it is the most current.

Re: the help in arcgis tools not work

Scott_Harris — Tue, 23 Oct 2018 20:48:43 GMT

Hi Ahmad,

In Tech Support we have the following defect logged for this behavior:

[BUG-000117599 "Can't reach this page" message when launching any geoprocessing tool help if Windows update KB4462918 or KB4462949 is installed.]

Feel free to call Esri Support at 888-377-4575 for tracking this defect.

Re: the help in arcgis tools not work

RichardDaniels — Thu, 13 Dec 2018 23:47:45 GMT

I had a similar problem after the last Windows 10 anniversary Build. Check your ActiveX settings in IE11 in your local security zone.

How to enable ActiveX on Windows 10 - Microsoft Community

Rich D.

Re: the help in arcgis tools not work

Scott_Harris — Fri, 14 Dec 2018 17:50:24 GMT

Hi Richard, thanks for the info. I have a few questions. Did you have the same issue, a "Can't reach this page" message when launching any geoprocessing tool help, like Ahmed posted a screenshot of in his initial post above?

ActiveX settings, at least on my machine seem to be normal, but the issue remains unless I uninstall specific Windows updates. If you fixed the same issue with ActiveX settings, which specific setting resolved it?

Thanks!

Scott