topic Re: Blank Map in ArcGIS Dashboards Questions

Blank Map

ThomasDyer — Tue, 30 Jul 2013 20:16:58 GMT

I successfully installed the application and created a basic map on ArcGis online. I created a new view and loaded my map into the widget, but all I get is a white screen. I know there is data there because I can do an identify or routing, just no image. The same problem occurs if I load one of the sample views from ESRI. It seems to have functionality but no image. Any help is appreciated. Thanks.

Re: Blank Map

CarolGhostine — Tue, 30 Jul 2013 23:07:23 GMT

Hi Thomas,

Could you share your map and provide the link to it please. If you zoom in or out does the map redraw correctly or is it still white?

Thanks
Carol

Re: Blank Map

ThomasDyer — Wed, 31 Jul 2013 13:18:10 GMT

If I zoom in or out it is still blank. I know there is something there because you can click on the map using the Driving Directions widget and it returns local streets, so the layers are there just not visible.

http://www.arcgis.com/opsdashboard/OperationsDashboard.application?open=34f2053dea8d400783d54452c37f1aa5

Re: Blank Map

CarolGhostine — Wed, 31 Jul 2013 14:48:39 GMT

Hi,

Could you please share the web map / services that are used in the Operation View. I can open the operation view however it is telling me that some data sources are not accessible.

Thanks
Carol

Re: Blank Map

ThomasDyer — Thu, 01 Aug 2013 12:41:46 GMT

Carol,

Sorry about the service. It is public now. I reinstalled the Ap, and recreated the dashboard, but still no luck. Here is the new link.

http://www.arcgis.com/opsdashboard/OperationsDashboard.application?open=bb88a8a1c59e4aadbaceb8aedd7d6860

Re: Blank Map

ThomasDyer — Thu, 01 Aug 2013 18:28:50 GMT

Carol,

The problem seems to be isolated to my machine. Not sure what is causing the issue, but I had someone else pull up the dashboard and it works fine.

Re: Blank Map

Kylie — Fri, 02 Aug 2013 18:25:33 GMT

It does appear to be tied to your machine. It opened and drew the map just fine for me.

Could you share some info about your operating system and machine? Any idea how it differs from that of your coworker who was able to see the map?

Re: Blank Map

ThomasDyer — Wed, 07 Aug 2013 17:56:25 GMT

Problem solved by ESRI tech support. The problem seemed to be caused by my graphics card. By adding the following code to the dashboard config file the map reappeared.

<add key="useAcceleratedDisplay" value="false" />

Re: Blank Map

PeterHenschel — Mon, 30 Dec 2013 15:37:53 GMT

Has this changed in the latest version of Dashboard? I fixed my graphic card issue with the previous version, updated to the newest version and I can't get my to map display to work again. I tried to add < add key="useAccerleratedDisplay"> but the configuration file seems to have changed in the new version.

Re: Blank Map

CarolGhostine — Mon, 30 Dec 2013 16:17:40 GMT

Hi Peter,

Could you email me your config file cghostine@esri.com. Also please share your map and send me the link to it.
What type of graphic display do you have in your machine?

Thanks
Carol

Re: Blank Map

HiranZani2 — Tue, 07 Jan 2014 10:54:40 GMT

Hi guys - I´m having the same issue and maybe this sollution also applies to my situation.

How can I access the Dashboard config file?

Many thanks

Re: Blank Map

Kylie — Wed, 08 Jan 2014 14:06:16 GMT

To open your OperationsDashboard.exe.config file, run Operations Dashboard, and while it is running open Task Manager. In Task Manager, find OperationsDashboard (if you are on Windows 7, you need to find it in the Processes tab; on Windows 8 you can use the applications tab), right-click on it, and select �??Open File Location.�?� When that folder opens, you will see an OperationsDashboard.exe.config file. You can open that file in a text editor.

Re: Blank Map

AndyBohnhoff — Wed, 03 Aug 2016 21:30:43 GMT

Hi Kylie, do you know if this is still the solution to the white screen in O.Dashboard? I am having the same problem as above and am not sure of the correct solution. Thanks!!

Andy

Re: Blank Map

JayChen — Wed, 03 Aug 2016 21:53:52 GMT

Hi Andy,

Yes what Carol and Kylie mentioned above is still the solution for fixing the white map issue in ops dashboard app. All you need to do is:

1. Follow the steps Kylie mentioned above to locate the OperationsDashboard.exe.config file on your computer and open it in a text editor.

2. Follow Carol's reply above to add the following key to this file. It should be placed at the same level as other keys in the config file

Re: Blank Map

Anonymous User — Thu, 30 Sep 2021 16:05:09 GMT

Hey, I don't know if this would work for anybody else, but I had the same issue and was able to just open a new document and drag all the layers from the "blank" file onto the new and they displayed fine. (It was not a very complex doc which I'm sure helped...)