topic Dashboard mobile view does not scroll in ArcGIS Dashboards Questions

Dashboard mobile view does not scroll

Tali23 — Mon, 01 Jul 2024 19:56:57 GMT

Hi all, I have designed a dashboard that generates an infographic and created a mobile version for it. In the editor mode on desktop, the mobile view shows up with a scroll bar to view the full infographic (see below, screenshot from a desktop device of a preview of mobile view).

But when viewing the dashboard on an actual mobile device, the dashboard does not have any way to scroll or view the full infographic. Here is a screenshot from a phone.

How can I configure a scroll on actual mobile devices, the way it looks in the mobile preview on a desktop?

Thanks!

Re: Dashboard mobile view does not scroll

ShaneONeill_144 — Tue, 02 Jul 2024 09:22:10 GMT

What device is it you are testing this on? Do you have access to any others to see if the behaviour is the same?

Is this dashboard publically available? If so, can you provide a link so I can test?

Re: Dashboard mobile view does not scroll

Tali23 — Tue, 02 Jul 2024 17:54:23 GMT

Hi, I was testing on an iPhone, but I also tried on an android phone and had the same problem.

Here is the link: https://weact.maps.arcgis.com/apps/dashboards/0010d3b17f0346108d44e5c6d7bd0483

Re: Dashboard mobile view does not scroll

LindseyStone — Fri, 12 Jul 2024 20:57:30 GMT

Did you get this figured out. I'm noticing the same thing in a list a created in the Mobile version of ArcGIS Online Dashboards. My issue is more it has the scrolling capabilities and it starts to scroll, but it automatically bumps the list back to the top after I get to the end of the first item in my list, so I can never get past the first item in the list.

Re: Dashboard mobile view does not scroll

LindaKoch2 — Wed, 04 Dec 2024 23:51:08 GMT

Any resolution for this? I too, am having this problem.

Re: Dashboard mobile view does not scroll

LindseyStone — Thu, 05 Dec 2024 17:21:22 GMT

This is the update I received on 10/24/24 on the Bug that I submitted.

BUG-000169826 - Lists scroll back to the top in ArcGIS Dashboards when viewed on Android devices in mobile view.

Status: Under Consideration
Additional Information: Thank you for reporting this issue. We\'ve accepted the bug and are exploring solutions. No timeline set as of yet.

Alternate Solution:

Increase the vertical size of the list element and, if possible, toggle off the search function. This should avoid the underlying issue.