topic Re: Operations Dashboard web view never loads in ArcGIS Dashboards Questions

Operations Dashboard web view never loads

GregYetman — Wed, 20 Aug 2014 18:08:19 GMT

Hi,

I have an operations Dashboard (single pane) that works fine when I open it as an application. However, it never loads as a web version. After I login (with the same account that I used to author the view) the web lists the layers that it is loading but then does nothing else, staying at the loading page. There are no add-ins. It only uses feature services (from ArcGIS for Server 10.2.2) as a data source; other layers are only for display.

Any suggestions?

Greg

Re: Operations Dashboard web view never loads

CarolGhostine — Tue, 26 Aug 2014 00:07:50 GMT

Hi Greg,

Could you add me to a group in your org and I can take a look at the issue. Send an invite to Carol Ghostine

Thanks

Carol

Re: Operations Dashboard web view never loads

NathanKerr1 — Tue, 26 Aug 2014 12:14:10 GMT

Greg,

I had the same issue a little while ago and had to make a few changes. The OD automaticaly assigns the external link a "https://" URL, try changing that to "http://" and see what happens. I also had to remove one of my feature classes in the feature service, for some reason the OD wasn't drawing it properly. You may want to test removing one feature class at a time to see where the hang up is. Good Luck!

Nathan

Re: Operations Dashboard web view never loads

GregYetman — Tue, 26 Aug 2014 13:07:07 GMT

OK, you should receive an invite shortly. Thanks for taking the time to look!

Re: Operations Dashboard web view never loads

GregYetman — Tue, 26 Aug 2014 13:16:29 GMT

Nathan,

I configured the external data sources by adding them to a web map and then using that web map to create the OD. So there is no way (that I know of) to change the URL properties. I looked at the web map, it has the URLs with the proper prefix (http:). I may try creating a new OD and adding the external data sources directly to see if that makes a difference.

I will also troubleshoot by removing one feature class at a time.

Thanks,

Greg

Re: Operations Dashboard web view never loads

CarolGhostine — Tue, 26 Aug 2014 17:11:35 GMT

Using ArcGIS Online, if you choose " Open in Operations Dashboard (browser) from the items details of your op view does the web dashboard open ok for you?

Re: Operations Dashboard web view never loads

GregYetman — Wed, 27 Aug 2014 11:11:57 GMT

It does open that way! And when I change the URL from https to http (I just realized what Nathan was suggesting) it works fine as well.

Re: Operations Dashboard web view never loads

GregYetman — Wed, 27 Aug 2014 11:13:02 GMT

Thanks Nathan, I just realized you were referring to the URL of the Dashboard, not the feature services. Changing from https to http did the trick.