topic Re: Cannot Install Operation Dashboard for ARCGIS Online (10.2.2) in ArcGIS Dashboards Questions

Cannot Install Operation Dashboard for ARCGIS Online (10.2.2)

ALIHash1 — Thu, 07 May 2015 10:36:19 GMT

Dear All,

Is there any way of installing Operation Dashboard on a windows 7 Machine. I am getting the following error when i try to install the application.

PLATFORM VERSION INFO

Windows : 6.1.7601.65536 (Win32NT)

Common Language Runtime : 4.0.30319.296

System.Deployment.dll : 4.0.30319.1 (RTMRel.030319-0100)

clr.dll : 4.0.30319.296 (RTMGDR.030319-2900)

dfdll.dll : 4.0.30319.1 (RTMRel.030319-0100)

dfshim.dll : 4.0.31106.0 (Main.031106-0000)

IDENTITIES

Deployment Identity : Operations Dashboard.app, Version=10.3.0.825, Culture=neutral, PublicKeyToken=f464941b06bea132, processorArchitecture=msil

Application Identity : Operations Dashboard.exe, Version=10.3.0.825, Culture=neutral, PublicKeyToken=f464941b06bea132, processorArchitecture=msil, type=win32

APPLICATION SUMMARY

* Installable application.

* Trust url parameter is set.

ERROR SUMMARY

Below is a summary of the errors, details of these errors are listed later in the log.

* Activation of C:\Users\max5\Desktop\RWANDA DATA\OperationsDashboard (7).application resulted in exception. Following failure messages were detected:

+ Failed to load the runtime. (Exception from HRESULT: 0x80131700)

ERROR DETAILS

Following errors were detected during this operation.

* [5/7/2015 1:18:27 PM] System.Runtime.InteropServices.COMException

- Failed to load the runtime. (Exception from HRESULT: 0x80131700)

- Source: System.Deployment

- Stack trace:

at System.Deployment.Application.NativeMethods.GetRequestedRuntimeInfo(String pExe, String pwszVersion, String pConfigurationFile, UInt32 startupFlags, UInt32 runtimeInfoFlags, StringBuilder pDirectory, UInt32 dwDirectory, UInt32& dwDirectoryLength, StringBuilder pVersion, UInt32 cchBuffer, UInt32& dwLength)

at System.Deployment.Application.Win32InterOp.SystemUtils.CheckSupportedImageAndCLRVersions(String path)

at System.Deployment.Application.SubscriptionStore.CheckApplicationPayload(CommitApplicationParams commitParams)

at System.Deployment.Application.SubscriptionStore.CommitApplication(SubscriptionState& subState, CommitApplicationParams commitParams)

at System.Deployment.Application.ApplicationActivator.InstallApplication(SubscriptionState& subState, ActivationDescription actDesc)

at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)

at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)

Re: Cannot Install Operation Dashboard for ARCGIS Online (10.2.2)

JakeSkinner — Thu, 07 May 2015 12:15:10 GMT

Hi Ali,

Yes, Windows 7 is supported. You can see the system requirements here. I would check to make sure you have microsoft framework 4.5 installed:

http://www.microsoft.com/en-us/download/confirmation.aspx?id=30653

Re: Cannot Install Operation Dashboard for ARCGIS Online (10.2.2)

ALIHash1 — Thu, 07 May 2015 13:03:14 GMT

HI Jake,

Thanks for the feedback, when i login in with my ARCGIS ON-LINE Account, it keeps crashing and i have to restart the application any way on how to go about that?

Re: Cannot Install Operation Dashboard for ARCGIS Online (10.2.2)

ALIHash1 — Thu, 07 May 2015 13:05:47 GMT

I get the following error Message when i try login into Dashboard:

Problem signature:

Problem Event Name: CLR20r3

Problem Signature 01: operationsdashboard.exe

Problem Signature 02: 10.3.0.825

Problem Signature 03: 5494ad50

Problem Signature 04: mscorlib

Problem Signature 05: 4.0.30319.17929

Problem Signature 06: 4ffa57ca

Problem Signature 07: 43c1

Problem Signature 08: 1b6

Problem Signature 09: System.IO.DirectoryNotFound

OS Version: 6.1.7601.2.1.0.256.1

Locale ID: 1033

Additional Information 1: b8b4

Additional Information 2: b8b406014c466fbcbddc3ffb07af5974

Additional Information 3: d571

Additional Information 4: d571009c65b391b90ec31773b3791900

Re: Cannot Install Operation Dashboard for ARCGIS Online (10.2.2)

JakeSkinner — Thu, 07 May 2015 13:37:49 GMT

Try the following:

1) Locate 'OperationsDashboard.exe.config'. The easiest way to locate this file is to open Operations Dashboard and then open Task Manager. In Task Manager, select the Processes tab and select the OperationsDashboard.exe:

Right-click on this .exe and choose ‘Open File Location’. This will open Windows Explorer where the .exe is located. Below this file you should see the ‘OperationsDashboard.exe.config’ file. Ex:

2) Edit this file using a text editor to include the following line:

Example:

<add key="useAcceleratedDisplay" value="false" />

</appSettings>

3) Restart Operations Dashboard