topic Re: Blank page in edit and public mode in ArcGIS Dashboards Questions

Blank page in edit and public mode

djager_fcps — Fri, 10 Dec 2021 14:13:20 GMT

We published an ArcGIS Dashboard to the public about a month ago, and everything seemed to run fine.

However, randomly this week - opening any ArcGIS Dashboard content - whether published, or in edit mode it begins loading with the three blue blocks as normal, but then stops and leaves a blank white page.

Strangely, other ArcGIS Online content like Web Maps and Apps load fine - but just not any Dashboard content.

Four error messages display in the console, if this helps:

Any help, thoughts and advice would be helpful.

Thanks

Re: Blank page in edit and public mode

ABishop — Fri, 10 Dec 2021 19:34:25 GMT

Hello,

Have you checked the data sources used in the dashboard? Could they have been removed, renamed, or the permissions changed? How about server property changes? or licensing? There could be a variety of reason for the errors you are receiving.

Re: Blank page in edit and public mode

SandraLuken1 — Mon, 13 Dec 2021 15:34:33 GMT

Any difference with other browsers or private/incognito mode?

Re: Blank page in edit and public mode

DavidNovak — Wed, 12 Jan 2022 10:14:37 GMT

@djager_fcps

Do you have any solution for this issue?

Dear @SandraLuken1 , we have another customer with this issue. And yes, they are able to open Dashboards in incognito mode. Do you have any hind or ideas where this issue could be?

Re: Blank page in edit and public mode

djager_fcps — Wed, 12 Jan 2022 12:54:51 GMT

Unfortunately, our IT doesn't allow us to use incognito mode. I suspect it could work though on this.

Re: Blank page in edit and public mode

djager_fcps — Wed, 12 Jan 2022 12:57:15 GMT

Not yet, we have both Esri and our IT looking into this. Web traffic suggests it could be a Javascript chunk being blocked, but not confirmed.

Re: Blank page in edit and public mode

Anonymous User — Wed, 12 Jan 2022 15:36:42 GMT

I am having the same issues for all dashboards I have created...dashboards shared both with my organization and publicly appear white when I try to open them in edit or view mode. I just opened an incognito browser and they opened without an issue.

Re: Blank page in edit and public mode

Anonymous User — Wed, 12 Jan 2022 15:40:15 GMT

I am having the same issues for all dashboards I have created...dashboards shared both with my organization and publicly appear white when I try to open them in edit or view mode. However, I just opened an incognito browser and they opened without an issue.

Re: Blank page in edit and public mode

SandraLuken1 — Wed, 12 Jan 2022 17:48:39 GMT

@djager_fcps Can suggest reviewing the browser extensions that are enabled. May find by disabling certain ones will allow dashboards to be viewed without incognito mode.

Re: Blank page in edit and public mode

djager_fcps — Wed, 12 Jan 2022 17:52:14 GMT

Thanks, this is another thing which has been suggested, but unfortunately we only have control over certain extensions in both Chrome and Edge from our IT. We tried turning off the ones we could, but no avail.

Re: Blank page in edit and public mode

Anonymous User — Wed, 12 Jan 2022 18:42:03 GMT

I was able to open my dashboards without incognito mode by disabling a Mendeley Web Importer extension.

Re: Blank page in edit and public mode

DavidNovak — Thu, 13 Jan 2022 07:24:34 GMT

Hello dear @Anonymous User ,
thanks for the idea! We were able to disable this extension and Dashboards starts to work.

Dear @djager_fcps or @SandraLuken1 ,
do either of you have an open case with Esri technical support? Will you be able to consult this issue with Technical Support? This must be solved by either Esri or Mendeley.

@PavelČupr

Re: Blank page in edit and public mode

JasonSmolinski — Sat, 26 Feb 2022 20:02:55 GMT

Also having trouble.

I can successfully use Dashboard Classic, but not "Dashboard" proper. This includes creating new, editing existing, or simply viewing.

Cannot even view Johns Hopkins' famous Covid dashboard anymore.

Does not matter which browser I try.