topic Dashboard data won't load using query 'Is within the last 365 days' in ArcGIS Dashboards Questions

Dashboard data won't load using query 'Is within the last 365 days'

Curt_H — Wed, 14 Apr 2021 15:32:26 GMT

Today, after Dashboard Beta moved out of Beta, Dashboard components cannot access a data source (a hosted feature layer view) when the query is: 'Date is within the last 365 days'. Querying 'Is before the Last 365 days' loads fine. See screen cap:

Prior to today, the query worked fine. The issue occurs in both Dashboards (previously Beta) and Dashboards Classic.

Thanks!

Re: Dashboard data won't load using query 'Is within the last 365 days'

Jelle_Stu_PR — Wed, 14 Apr 2021 16:02:39 GMT

Have you tried recreating the component? When the dashboard beta moved from beta version 1 to beta version 2, this worked for me.

Re: Dashboard data won't load using query 'Is within the last 365 days'

Andrew_Purdon — Wed, 14 Apr 2021 16:04:38 GMT

Hi @Curt_H and @Jelle_Stu_PR

I am having the same problem with several dashboards with unrelated data. I have tried making new ones using Dashboards and Dashboards Classic using both the new and classic map viewer and I get the same errors. The data are displaying on the maps, but the widgets aren't working like they used to a few hours ago.

Re: Dashboard data won't load using query 'Is within the last 365 days'

Curt_H — Wed, 14 Apr 2021 16:12:32 GMT

Hey Jelle - as soon as I select Query is within by days, on a component the data table unloads. It definitely doesn't like that query parameter.

Thanks

Re: Dashboard data won't load using query 'Is within the last 365 days'

Curt_H — Wed, 14 Apr 2021 16:14:54 GMT

Hey Andrew - Good to know (but sorry your having the same issue) that I'm not alone.

Hopefully resolution is coming.

Re: Dashboard data won't load using query 'Is within the last 365 days'

VivekMalleshappa — Wed, 14 Apr 2021 16:31:56 GMT

Hi,

I can help investigate.

@Curt_H , @Andrew_Purdon - could you please share the Dashboard or the feature layers used in these elements? Feel free to direct message me if you cannot share the data publicly.

-Vivek.

Re: Dashboard data won't load using query 'Is within the last 365 days'

YRP_GIS — Wed, 14 Apr 2021 18:43:47 GMT

Hi everyone,

I am having similar issues in dashboard after the upgrade from yesterday, components shows can not access data. I've tried recreating components, issue is still presenting.

Hopefully ESRI will investigate and provide a solution soon.

Re: Dashboard data won't load using query 'Is within the last 365 days'

Andrew_Purdon — Wed, 14 Apr 2021 19:22:30 GMT

Hi @YRP_GIS

The problem seems to be a new rate limit that has been implemented with the update. Following these best practices may help https://doc.arcgis.com/en/dashboards/reference/build-highly-scalable-dashboards.htm

Unfortunately, I still think it is going to be a problem for a lot of us.

Re: Dashboard data won't load using query 'Is within the last 365 days'

YRP_GIS — Wed, 14 Apr 2021 21:00:13 GMT

Thank you @Andrew_Purdon This is a bummer, I see they don't recommend using relative date filters in the new dashboard anymore. I wonder what are the alternatives out there.

Re: Dashboard data won't load using query 'Is within the last 365 days'

Curt_H — Wed, 14 Apr 2021 21:05:36 GMT

Maybe this will be addressed? A new banner - I think this just showed up today? Its a banner on any web map opened....

Re: Dashboard data won't load using query 'Is within the last 365 days'

VivekMalleshappa — Mon, 26 Apr 2021 19:17:08 GMT

Hello,

I just wanted to close the loop on this issue. A few fixes were put in place for ArcGIS Online Hosted Services for some of the issues reported on this thread. Note that these fixes are not connected to the new or classic Dashboards.

If you continue to face issues, it's best to contact Esri Support.

-Vivek.