topic Re: Operations Dashboard not fully configured in ArcGIS Dashboards Questions

Operations Dashboard not fully configured

Pianos_GeraldManjera — Mon, 03 Feb 2020 13:12:59 GMT

Any one with an idea of what causes the 'not fully configured' message and how to fix it

Re: Operations Dashboard not fully configured

NathanielSimmons — Mon, 03 Feb 2020 13:35:09 GMT

I have come across that message before when my service was stopped and not working. Does the service seem available in the web map?

Re: Operations Dashboard not fully configured

PanGIS — Mon, 03 Feb 2020 13:52:02 GMT

This usually happens when the data is not shared with the user that is opening the dashboard.

If you created the OpsDash and everything was visible to you, make sure that the same data is also shared with this user.

Re: Operations Dashboard not fully configured

Pianos_GeraldManjera — Mon, 03 Feb 2020 13:54:55 GMT

Yes it is available....

Re: Operations Dashboard not fully configured

Pianos_GeraldManjera — Mon, 03 Feb 2020 13:58:47 GMT

I am the one who created this dashboard and what I am currently doing is to my contents and reach to the feature layer.... when i try to open the data table, I get a red error messagE

The only way for the table to open is to refresh the the web page several times

Please note that my internet is good

Re: Operations Dashboard not fully configured

NathanielSimmons — Mon, 03 Feb 2020 14:03:31 GMT

Can you attach a screenshot of the settings for the widgets? There may be an issue in the configuration of the elements

Re: Operations Dashboard not fully configured

Kanin — Mon, 03 Feb 2020 23:16:49 GMT

Is your underlying feature service or map service hosted on ArcGIS Server? Or is a hosted feature service? If it is an ArcGIS Server service, I am assuming the issue is with the number of service instances available. (You have mentioned that the data is accessible and there are no network issues.)

Re: Operations Dashboard not fully configured

Danielle_Papineau — Tue, 04 Feb 2020 17:58:23 GMT

Yep, I'm having this same issue right now! In fact, I just finished configuring the dashboard just yesterday, and everything was working just fine!

I have 2 dashboards that reference the same hosted table data, so I don't want to re-configure 2 dashboards. I tested the hosted table service in a new dashboard, and the new dashboard/service connection is fine. Something is off with the existing dashboards though. Derek Law‌, any thoughts on this?

Re: Operations Dashboard not fully configured

Kanin — Tue, 04 Feb 2020 18:06:19 GMT

Hello Danielle Papineau‌,

I assume your data was published as hosted feature services as opposed to traditional server-based services. Also, were there any schema changes to the underlying table such as, but not limited to:

Changes in field names
Changes in field types

As schema changes tend to break dashboards because the Elements might not be able to "find" the fields.

Regards,

Kanin

Re: Operations Dashboard not fully configured

Danielle_Papineau — Tue, 04 Feb 2020 18:27:34 GMT

Hi Kanin Sangcharoenvanakul‌,

I uploaded a csv, then published the hosted table from that. The hosted table gets updated occasionally by overwriting the data with a new csv (named the same and with the same schema), but wasn't updated since I was configuring the dashboard yesterday. (I should also note that the csv is output via a script, so its schema never changes.)

Re: Operations Dashboard not fully configured

Danielle_Papineau — Tue, 04 Feb 2020 19:50:36 GMT

Another odd thing to mention.... Kanin Sangcharoenvanakul‌

When I try to access the hosted table details page from the dashboard (via element > select layer), the page opens. When I click on the Data tab, the table does not populate and I set a "There was an error" message.

So I overwrote the data (update data > overwrite entire layer), and pointed to the csv file. Overwrite was successful; I can see data via the Data tab. I can add this to a new dashboard, configure a new element, and everything works fine. But then I navigate to the Data tab again (via element > select layer > info, on the new dashboard), and now get the same error message in AGOL. I cancel out of that configuration, refresh the dashboard, and now the element is Not Fully Configured again.

Re: Operations Dashboard not fully configured

Danielle_Papineau — Tue, 04 Feb 2020 19:55:50 GMT

I can also bring the hosted table into a web map and see data in the attribute table, but can't see the data in the item details > data tab. Kanin Sangcharoenvanakul‌

Re: Operations Dashboard not fully configured

Kanin — Tue, 04 Feb 2020 21:31:11 GMT

Hi Danielle Papineau‌,

Thank you for the information. Could you try recreating the Dashboard from scratch/from the beginning? I am assuming the issue is related to the underlying configurations.

If this does not fix the issue you are facing, I would think it would be best to contact Technical Support directly.

Kind regards,

Kanin

Re: Operations Dashboard not fully configured

Danielle_Papineau — Tue, 04 Feb 2020 22:13:04 GMT

I have already created a new test dashboard and pointed to the service (basically to test if it was the existing dashboard or the service). It was working fine at first, but then returned the Not Fully Configured message on the elements. The problem seems to be with the service, not the dashboard. To test this, I uploaded the csv again and published a new hosted table. I tested again with a new test dashboard, then reconfigured my existing dashboards to point to this new service. Not a great solution, but it was quicker than trying to figure out what went wrong here. I just hope that it doesn't happen again!

Re: Operations Dashboard not fully configured

Pianos_GeraldManjera — Wed, 05 Feb 2020 08:15:22 GMT

thanks Danielle, but it is the 'happening again part' that I decided to hunt for a lasting solution on this forum...

Re: Operations Dashboard not fully configured

Pianos_GeraldManjera — Wed, 05 Feb 2020 08:16:31 GMT

For me when I refreshed this page for the hosted table, all the details appeared

Re: Operations Dashboard not fully configured

DerekLaw — Wed, 05 Feb 2020 18:34:11 GMT

Hi Danielle,

I'm sorry to hear about your configuration issues with Dashboard. FYI, on Feb 3 - ArcGIS Online's hosted feature services were experiencing some intermittent issues.

ArcGIS Online Health Dashboard

Perhaps this might have been related to your issue(s)? Is everything working "normal" now?

Re: Operations Dashboard not fully configured

DerekLaw — Wed, 05 Feb 2020 18:35:21 GMT

Hi Pianos,

> .. it is the 'happening again part' that I decided to hunt for a lasting solution on this forum...

Please contact esri Tech Support so they can help you investigate the issue further.

Re: Operations Dashboard not fully configured

Danielle_Papineau — Wed, 05 Feb 2020 23:25:58 GMT

Hi Derek,

Thanks, but I was still having issues on Feb 4th, so I'm not sure this was the problem. I just checked the original hosted table (Feb 5th) and it is still not displaying data in the Data tab. And still having the same behavior today... new dashboard, added element, point to hosted table, populates fine, go to Data tab, no data, refresh dashboard > Not Fully Configured.

It seems like it's behaving as if there is an inconsistency with the schema, but there wasn't any change made....Plus, the data is available until I try to access it via item details > Data tab.

I'd like to know what caused this (so I don't repeat it), but I've already published a new table and reconfigured my dashboards to point to it. The only other thing that I can think of is that I changed the name of the service, but I didn't think that this would matter. (I had even changed it back, but that didn't do any good.)

Re: Operations Dashboard not fully configured

DerekLaw — Fri, 07 Feb 2020 06:48:47 GMT

Hi Danielle,

> ... And still having the same behavior today... new dashboard, added element, point to hosted table, populates fine, go to Data tab, no data, refresh dashboard > Not Fully Configured.

Sorry to hear this. Can you please contact esri Tech Support and open an incident so they can help you investigate further?

> The only other thing that I can think of is that I changed the name of the service, but I didn't think that this would matter.

No, this shouldn't impact your feature layer.

Hope this helps,