topic Re: Dashboard won't open using Web browser in ArcGIS Dashboards Questions

Dashboard won't open using Web browser

ErnestoCarreras3 — Wed, 06 Apr 2016 18:59:13 GMT

I am using Portal. I have created a dashboard but is not yet shared with anyone from my organization. When testing the dashboard from the web, after asking me for my credentials and entering them correctly, the dashboard never opens. It returns back to the login page. Am I missing something?

I tested this only with Chrome

Re: Dashboard won't open using Web browser

ChristopherOlsen — Fri, 15 Apr 2016 16:29:58 GMT

Some quick troubleshooting:

Does this happen in other browsers?
Does this happen with another view?
If you create a group (with just you in it) does it work?
If you share to the org, does that work? If so, if you unshare and then test?
Are you using the latest version (10.3.2.1154) and latest Portal (10.4)?

Re: Dashboard won't open using Web browser

ErnestoCarreras3 — Fri, 15 Apr 2016 16:36:19 GMT

It did worked as expected in IE 11. I have not tried in Firefox though nor any other option. Chrome definitely is not working for me...unfortunately since it is my prefer browser.

Re: Dashboard won't open using Web browser

ChristopherOlsen — Fri, 15 Apr 2016 16:57:32 GMT

OK. Check to see that you have the latest version of Chrome, and clear your cache. If that doesn't help- if you have any plugins enabled, try disabling them as they might cause a conflict when signing in.