topic Re: Problem saving in ArcGIS Dashboards Questions

Problem saving

PtomHarner — Mon, 30 Sep 2013 19:56:11 GMT

I have a problem that I have not seen any other examples of - being unable to save a newly created Operations View.

I login fine, and I have not had any of the crashing problems that seem to occur somewhat frequently.
I can Create a new session just fine and add multiple widgets, but when I attempt to Save (or Save As), the application reacts like it has saved the View but it doesn't actually go through with it, with no Operations View appearing in my account.

Any ideas?

Re: Problem saving

TatianaAniskina — Tue, 08 Oct 2013 05:50:19 GMT

Faced with the same thing! Any ideas how to resolve this issue? Thanks.

Re: Problem saving

Kylie — Tue, 08 Oct 2013 21:50:11 GMT

Hi! Are you connected to ArcGIS Online or Portal for ArcGIS? What is your role (user, publisher, admin) in your ArcGIS organization? I'd like to be able to repro this here to investigate it for you.

Re: Problem saving

TatianaAniskina — Wed, 09 Oct 2013 04:52:26 GMT

Thanks Kylie.
I'm connecting to ArcGIS Online with Administrator role.
We've also tried with Portal and in this way it works well.

Re: Problem saving

PtomHarner — Wed, 09 Oct 2013 11:02:18 GMT

I'm connecting to AGOL as Admin as well but have not tried Portal.

Re: Problem saving

Kylie — Thu, 10 Oct 2013 15:25:29 GMT

I just tried, and I am able to successfully save an operation view when connected to an ArcGIS Online organization as an admin.

When you say the app appears to successfully save the operation view, are you seeing the name at the top of the window? When you say you aren't seeing it in your account, are you looking for it using Operations Dashboard, or on the website for your organization?

If it is easier to email me screen shots showing what you see, please feel free to do so and I will take a look: kdonia@esri.com

Re: Problem saving

PtomHarner — Tue, 15 Oct 2013 13:15:01 GMT

When I click Save the application "flashes" and then operates normally - no error messages, no crash etc.
But then there is no result. I can't find a file through Operations or through AGOL.

Re: Problem saving

enricobonansea — Fri, 18 Oct 2013 13:58:02 GMT

same problem: no save with agol adim role in any folder.

Re: Problem saving

Kylie — Mon, 21 Oct 2013 18:27:54 GMT

Could you try adding the line:
<defaultProxy enabled="true" useDefaultCredentials="true"/>
into your OperationsDashboard.exe.config file? Place it at the top of the <system.net> section.

Your file will have:
<system.net>
<defaultProxy enabled="true" useDefaultCredentials="true"/>
�?� etc �?�

To your OperationsDashboard.exe.config file, run Operations Dashboard, and while it is running open Task Manager. In Task Manager, find OperationsDashboard (if you are on Windows 7, you need to find it in the Processes tab; on Windows 8 you can use the applications tab), right-click on it, and select �??Open File Location.�?� When that folder opens, you will see an OperationsDashboard.exe.config file. Open it in a text editor and add the line inside the <system.net> tag.

Re: Problem saving

PtomHarner — Tue, 22 Oct 2013 11:23:23 GMT

I added that line and then Dashboard failed to open.

Re: Problem saving

Kylie — Tue, 22 Oct 2013 15:05:33 GMT

Could you email me your .config file so I can take a look? kdonia@esri.com

Also, does this happen with every op view you try to create, or only some?

Re: Problem saving

PtomHarner — Tue, 22 Oct 2013 16:10:54 GMT

I've emailed the file. This happens with every attempt to save. Thanks.

Re: Problem saving

Kylie — Tue, 22 Oct 2013 18:10:56 GMT

Just as an update: so far we found that adding the proxy line doesn't seem to fix the issue. It shouldn't cause the app to not open: tthere had been a typo in the config that resulted in that experience. Once the typo was fixed, the app again opens, but so far still doesn't save.

Re: Problem saving

Kylie — Wed, 06 Nov 2013 14:11:51 GMT

Following up on this... it looks like it was a network issue, as it couldn't be repeated on other networks. It is also fixed in version 10.2, which will be releasing soon.