topic Re: operations dashboard error when viewing as anonymous in ArcGIS Dashboards Questions

operations dashboard error when viewing as anonymous

SvivaManager — Thu, 24 Sep 2015 11:42:14 GMT

Hello,

I created a simple project on the operations dashboard that shows a webmap - no widgets or nothing else but a webmap with nothing special in it.

I saved the project and shared it with everyone.

When I try to access the application as a named user it shows up well.

When I try to access the application as anonymous, I get an error - I have attached a screenshot.

Did anyone else experienced this before? should be very simple and easy to reproduce..

The console window throws an error referring to the js framework which fails to load the map but I couldn't find any connection with identifying the connected user (which is the reason for this error apparently)

Same behavior with Chrome and IE

Re: operations dashboard error when viewing as anonymous

SvivaManager — Mon, 12 Oct 2015 15:56:12 GMT

This behavior appears to happen with basemaps different then those which ESRI provides and using a different spatial reference number then 102100. If anyone is able to reproduce this issue I'll appreciate the help to verify that this is a bug

Re: operations dashboard error when viewing as anonymous

TifPun — Tue, 15 Dec 2015 01:32:52 GMT

Hi Sviva,

We came across a similar bug but that one was fixed a while back. Could you check if your basemap has been shared publicly, and if so, will you be able to share with me your operation view so I can take a look? My ArcGIS Online username is tif.geonet in case you need it.

Cheers,

Tif

Re: operations dashboard error when viewing as anonymous

SvivaManager — Tue, 23 Feb 2016 13:05:28 GMT

Hi Tif,

Thanks for writing. The basemap is shared publicly but it's all inside our organization on local servers and cannot be accessible from the outside.

From what I know, ESRI already acknowledged this issue as a bug.

Thanks anyway,

Shay.

Re: operations dashboard error when viewing as anonymous

ChristopherOlsen — Tue, 23 Feb 2016 17:51:24 GMT

Hi Shay,

What projection is your basemap in? Are you trying to access the web dashboard or desktop one when you share it out?

Here is a quick test I made with a custom basemap layer and public access:

Operations Dashboard

Thanks,

Chris

Re: operations dashboard error when viewing as anonymous

SvivaManager — Wed, 24 Feb 2016 14:24:22 GMT

Hi Chris,

Our basemap's spatial reference is 2039. On the desktop side it works perfectly fine. on the web it doesn't as an annonymous

Re: operations dashboard error when viewing as anonymous

SvivaManager — Wed, 24 Feb 2016 14:27:28 GMT

your sample seems to throw me an error as well but it's a clear message saying your basemap is not accessible. Thank anyway

Re: operations dashboard error when viewing as anonymous

ChristopherOlsen — Wed, 24 Feb 2016 17:37:29 GMT

Does the webmap work with anonymous access?

Do you have anonymous access checked in your org settings under Security? (you will need to be logged in as admin)

Re: operations dashboard error when viewing as anonymous

SvivaManager — Thu, 25 Feb 2016 13:20:49 GMT

Yes I have anonymous access enabled. Your settings window looks completely different from ours

Re: operations dashboard error when viewing as anonymous

ChristopherOlsen — Thu, 25 Feb 2016 21:21:05 GMT

Does the webmap work with anonymous access? Can you send me the link?

Re: operations dashboard error when viewing as anonymous

SvivaManager — Sun, 28 Feb 2016 12:25:04 GMT

The map and all our data is inside the organization so unfortunately not. The webmap is available anonymously, I have many other processes and map viewers that are using it.

Re: operations dashboard error when viewing as anonymous

SvivaManager — Sun, 28 Feb 2016 12:37:25 GMT

Here's another simulation.. A picture of the dashboard (in the browser) when I'm connected as a user

And here is the exact same app when I disconnect and surf anonymously

There is another bug with the count widget when viewing through the web and not local desktop client but that's another long story.. Also when clicking the item in the portal it keeps suggesting an installation of the dashboard instead of by default opening the browser client - which is a real pain for users experience!

Re: operations dashboard error when viewing as anonymous

ChristopherOlsen — Mon, 29 Feb 2016 18:39:18 GMT

The error message you're getting is interesting because it was something that was fixed in the July 2015 release as Tif mentioned above. ("support" is incorrectly spelled with only one 'p').

What version of dashboard is this? Can you send a screenshot of the Account screen?

I'm using the 10.4 version here:

Re: operations dashboard error when viewing as anonymous

SvivaManager — Mon, 29 Feb 2016 22:54:08 GMT

Wow what a sharp eye That is so weird. I haven't updated to 10.4 yet but it's just around my corner.

This may sound silly but I actually never thought about installing a new version of this app... It was originally installed on Sep 2015 Manually - ESRI's OneClick installation is not an option for us to use since we are a secured organization.

I'll update the version and let you know if anything changed for the good (or worse).

Thanks again!!

Re: operations dashboard error when viewing as anonymous

SvivaManager — Tue, 01 Mar 2016 15:13:56 GMT

So I've just downloaded the deployment utility file to install a new version and apparently it's the same version as the existing one so nothing have changed. By the name of the file, it seems that the version is 1032_147979

The dashboard version you attached as a screenshot belongs to the client side WPF application.. the web based Dashboard is a different "app" and that's the one I'm referring to. There is no option to see a version but the filename pretty much shows it clearly. But again, I did not find any newer version For the web version that is

Re: operations dashboard error when viewing as anonymous

ChristopherOlsen — Tue, 01 Mar 2016 18:10:50 GMT

This is something that should be fixed in the 10.4 version of Portal. It was just released a couple weeks ago so once you can upgrade to that, this issue will be resolved.

Re: operations dashboard error when viewing as anonymous

SvivaManager — Thu, 03 Mar 2016 11:40:52 GMT

Thanks I'll keep an eye and update once we upgrade