topic Public Operations Dashboard prompts login in ArcGIS Dashboards Questions

Public Operations Dashboard prompts login

JonathanFleming — Sun, 15 Mar 2020 01:27:57 GMT

I have an operations dashboard shared publicly (everyone), the webmap and layers in the dashboard are also shared pubicly, and anonymous access is enabled for our organization. Everytime I go to the short URL (or the long URL as per instructions on this site and elsewhere with organizational url OR basic arcgis.com url) it prompts with a weird popup that says "please sign in to ArcGIS Online." The options are "OK" and "Cancel". If I click Cancel it pops up again (after actually loading part of the dashboard), and then when I click "Cancel" a second time the dashboard loads as it should. OR I can click "OK" and a new window will open prompting a log-in through our organizational page. If I share this as-is a lot of people are going to be confused by the login prompt. Assistance appreciated.

ArcGIS Web Application

Operations Dashboard for ArcGIS (short URL)

UPDATE: Still had a layer that was subscriber content that I didn't have permisson to share publicly. Fixed by removing that layer. Also decided to just go with the web mapping app (dashboard theme) instead of operations dashboard because I found it to be more flexible for my current needs. https://samford.maps.arcgis.com/apps/webappviewer/index.html?id=5d07a1a339d841c2b1b72eeec2051781

Re: Public Operations Dashboard prompts login

BenTurrell — Mon, 16 Mar 2020 03:58:57 GMT

Hey Jonathan Fleming‌,

I'm wondering if you have a cached version? When I tried both of your links it went straight through with no prompts for credentials.

Sometimes I have found if I share an app and don't share all the data, when I share all the underlying data it caches the original connection and so I have to clear my cache or try from a different machine.

Thanks,

Ben

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Re: Public Operations Dashboard prompts login

ShaneMiles — Mon, 16 Mar 2020 04:07:18 GMT

Hi Jonathan Fleming‌,

Ben Turrell both worked straight away for me also.

Shane

Re: Public Operations Dashboard prompts login

JonathanFleming — Mon, 16 Mar 2020 04:13:22 GMT

Thanks Ben. Meant to update my post earlier; turns out I was using a filter on the non-generalized U.S. States feature service which is 'subscriber' content that was causing the public permissions issue. When I removed that and used my own source it worked fine. Still weird behavior, but at least it's working now.

Re: Public Operations Dashboard prompts login

BenTurrell — Wed, 18 Mar 2020 23:18:16 GMT

Jonathan Fleming‌

Glad my response helped out. Feel free to @ me in any future questions you have about this sort of thing. If I helped out could you please go to my profile and mark up my skills (https://community.esri.com/people/bturrellesriaustralia-com-au-esridist) or give me a follow!

Thanks,

Ben