topic Re: Bug in Operations Dashboard on Enterprise Portal with HTML Tag? in ArcGIS Dashboards Questions

Bug in Operations Dashboard on Enterprise Portal with HTML Tag?

LindsayMaier — Fri, 06 Dec 2019 20:59:22 GMT

I was able to use this article Effective use of HTML—Operations Dashboard for ArcGIS | Documentation to successfully color code a List based on my field {listcolor} in an Operations Dashboard on ArcGIS Online. However, when attempting to create the exact same List in an Operations Dashboard on our Enterprise Portal, the <span> formatting tag completely ignores the {listcolor} within the code (it actually removes it from the HTML after I hit "done"). Has anyone else had this problem? Is this a known bug? Thanks in advance!

Re: Bug in Operations Dashboard on Enterprise Portal with HTML Tag?

DerekLaw — Sun, 15 Dec 2019 01:06:40 GMT

Hi Lindsay,

> However, when attempting to create the exact same List in an Operations Dashboard on our Enterprise Portal, the <span> formatting tag completely ignores the {listcolor} within the code (it actually removes it from the HTML after I hit "done"). Has anyone else had this problem? Is this a known bug?

This might be a bug that was fixed in ArcGIS Online. What release of Portal for ArcGIS (e.g., ArcGIS Enterprise) are you using?

Re: Bug in Operations Dashboard on Enterprise Portal with HTML Tag?

LindsayMaier — Tue, 17 Dec 2019 14:22:13 GMT

10.7.1

Re: Bug in Operations Dashboard on Enterprise Portal with HTML Tag?

DerekLaw — Wed, 18 Dec 2019 00:06:30 GMT

Hi Lindsay,

FYI, Portal for ArcGIS 10.7.1 is not completely equivalent to the latest ArcGIS Online release - it is typically one (or possibly two) releases behind. This might be a new bug. Can you please contact esri Technical Support so they can help investigate further?

Hope this helps,

Re: Bug in Operations Dashboard on Enterprise Portal with HTML Tag?

LindsayMaier — Wed, 18 Dec 2019 14:04:34 GMT

Already did. ESRI Case #02456570.

Re: Bug in Operations Dashboard on Enterprise Portal with HTML Tag?

LindsayMaier — Fri, 20 Dec 2019 13:58:48 GMT

It appears this was likely caused by our lack of a SSL (we were waiting on it to get purchased/installed). Now that it's been installed, the field-based tag formatting works.

Re: Bug in Operations Dashboard on Enterprise Portal with HTML Tag?

DerekLaw — Mon, 23 Dec 2019 20:33:53 GMT

Thanks for the status update Lindsay!

Happy holidays,

Re: Bug in Operations Dashboard on Enterprise Portal with HTML Tag?

ChrisRoberts2 — Tue, 30 Jun 2020 01:15:09 GMT

We are on Portal 10.7 and I am seeing the same thing happening with HTML Tags. Has this been identified as a bug?

Re: Bug in Operations Dashboard on Enterprise Portal with HTML Tag?

DerekLaw — Tue, 30 Jun 2020 03:07:22 GMT

Hi Chris,

> We are on Portal 10.7 and I am seeing the same thing happening with HTML Tags. Has this been identified as a bug?

No, this wasn't logged as a bug. Case #02456570 was closed because of the lack of an SSL certificate on the Portal. Please contact esri Tech Support so they can help you investigate this issue further.

Hope this helps,

Re: Bug in Operations Dashboard on Enterprise Portal with HTML Tag?

LindsayMaier — Tue, 30 Jun 2020 11:17:02 GMT

Yes, like Derek said, the issue was apparently due to our lack of a SSL certificate. Once that was resolved, the HTML problem went away.

Re: Bug in Operations Dashboard on Enterprise Portal with HTML Tag?

ChrisRoberts2 — Thu, 02 Jul 2020 00:50:15 GMT

Thanks Derek, Lindsay

I checked with our Sys Admin and they confirmed that the Portal has been configure to HTTPS only mode which requires a certificate.

The Portal does have the SSL certificate installed in both the web adaptor tomcat server and the arcgis portal server.