topic Re: Dashboard cannot log in to Portal in ArcGIS Dashboards Questions

Dashboard cannot log in to Portal

SebastiánVázquez — Thu, 18 Aug 2016 15:34:52 GMT

Dear Friends,

I am currently trying to use Dashboard (latest version) with Portal (10.3.1 + IIS 7) through a public URL. The connection is encrypted with a valid SSL certificate. Whenever I try to log in, I receive an error message as shown below. I have been searching through these forums but could not find any post regarding this issue.

Translation: "The underlying connection was closed: An unexpected error occurred on a send"

Is there any chance to debug Dashboard? Is there any Log to check out? I guess the problem is related either to web adaptor or IIS.

Any help would be very appreciated.

Thank you very much in advance

Sebastián Vázquez

Re: Dashboard cannot log in to Portal

DavidLARUELLE — Thu, 29 Sep 2016 17:45:05 GMT

I found a solution that worked for me :

Checking SSL setup for my Apache server I saw some protocol version were disabled. After enabling them it works like a charm.

Old config for file conf\extra\httpd-ssl.conf :

SSLProtocol all -SSLv2 -SSLv3 -TLSv1

New config :

SSLProtocol all

I hope this will help!

Re: Dashboard cannot log in to Portal

TifPun — Fri, 30 Sep 2016 17:04:48 GMT

Hi Sebastián,

There's no way to Debug Dashboard, but for network problem like the one you're seeing here, you might want to use web debugging tools like Fiddler to find out the web request that gives you this error and details about the it (e.g. request URL, error code, message).

Thanks

Tif