topic Re: internal Ops Dashboard asking for credentials in ArcGIS Dashboards Questions

internal Ops Dashboard asking for credentials

TomManson — Mon, 16 Dec 2019 15:12:18 GMT

We're using Ops Dashboard in Portal 10.7.1, and frequently get asked to enter credentials (see attached). Refreshing the page removes the dialog box, but it reappears after a varying amount of time. All of the data is hosted by ourselves, other apps within Portal work without asking for login info, and ownership/sharing doesn't change anything. Has anyone else experienced this, and/or knows how to resolve it?

Thanks,

Tom

Re: internal Ops Dashboard asking for credentials

DerekLaw — Tue, 17 Dec 2019 06:57:15 GMT

Hi Tom,

Something to check: has anonymous access been disabled in your Portal instance?

Please see this help topic to check,

Disable anonymous access—Portal for ArcGIS (10.7 and 10.7.1) | ArcGIS Enterprise

Hope this helps,

Re: internal Ops Dashboard asking for credentials

TomManson — Tue, 17 Dec 2019 09:18:35 GMT

Hi Derek,

I’ve checked our settings, and anonymous access is already disabled both in Portal and IIS. Is there anything else I can try?

Thanks,

Tom

Re: internal Ops Dashboard asking for credentials

DerekLaw — Tue, 17 Dec 2019 17:42:18 GMT

Hi Tom,

What are your Portal for ArcGIS security/authentication configuration settings?
Is the source data in the dashboard hosted in Portal (e.g., hosted feature layers) or from another source? If the latter, what kind of security is enabled?
Can you record the web traffic when you try to open the dashboard with something like Fiddler or Wireshark?

Re: internal Ops Dashboard asking for credentials

JohnSolly4 — Wed, 18 Dec 2019 18:08:08 GMT

Hey Tom,

Just wanted to jump in here with some thoughts. Is your Enterprise portal protected by Web Tier authentication (like PKI, IWA, SAML)? If so, we had several bugs with that sign in prompt coming up unnecessarily. We have just fixed the issues, but they will only be going into 10.8.1

If you are indeed using web tier authentication, you might want to chat with Brian in this thread:

https://community.esri.com/thread/245429-ops-dashboard-token-expiration

It sounds like he has some temporary solutions that might help you with this.

If at all possible, I would try to hold on until your organization can upgrade to 10.8.1 and then see if that resolves the issue.

-John

Re: internal Ops Dashboard asking for credentials

TomManson — Thu, 19 Dec 2019 08:55:02 GMT

Hi,

We use IWA, and I think our issue is addressed here:

https://community.esri.com/thread/245429-ops-dashboard-token-expiration

as mentioned by John.

Many thanks for your help – much appreciated.

Tom

Re: internal Ops Dashboard asking for credentials

TomManson — Thu, 19 Dec 2019 08:57:26 GMT

Hi there,

Yep, this seems to be the problem.

Many thanks for pointing me in the right direction.

Tom

Re: internal Ops Dashboard asking for credentials

TomManson — Thu, 19 Dec 2019 08:58:38 GMT

Derek,

Looks like this is the issue, so we’ll have to wait. I will however contact Brian to use his fix.

Thanks,

Tom