topic Operations Dashboard Browser Not Working in ArcGIS Dashboards Questions

Operations Dashboard Browser Not Working

JamesKellough — Fri, 16 May 2014 13:35:59 GMT

I'm trying create a Single display operation view that can be opened in a browser and I keep getting the following error in all browsers I test:

Operations Dashboard Error
Ember.Object.create only accepts objects.
1c6b11e25bab41b992a3186742b4b80f

I have tried numerous views with and without widgets, with and without feature services - both editable and non-editable, with and without cached services. All views are shared with everyone in my organization, I've copy and pasted the share link from the Windows application as well as emailed the share links from the windows application and none of it works.

Out of perhaps 100 attempts to run my various views in a browser I was once able to view one in Firefox 28 but upon closing the browser and trying to reopen the view in the same browser it again failed. Has anyone else experienced this issues? At this point I don't know what else to change or test. Any thoughts would be greatly appreciated.

Environment settings

Windows 7 Professional 64x Service Pack 1

Operations Dashboard for ArcGIS

Product Version 10.2.3.536

Browsers Tested

Chrome Version 34.0.1847.137 m

Firefox 28

Firefox 29.0.1

Re: Operations Dashboard Browser Not Working

AlinaTaus — Fri, 30 May 2014 11:23:11 GMT

I am also experiencing issues with the Web browser version. I do not get an error message, my page just does not load. I haven't done as much testing as James has I only tried IE, Chrome and Safari on an iPad. I am pretty new to the Operations Dashboard but would really like to get this going. Maybe some from ESRI can address this issue?

Re: Operations Dashboard Browser Not Working

CarolGhostine — Tue, 03 Jun 2014 16:48:24 GMT

Hi James,

Are you able to share your operation view and webmap? Im assuming you can see the webmap fine using the map viewer in any of these browers you have tried? Are you able to try opening this op view on another machine?

Thanks
Carol

Re: Operations Dashboard Browser Not Working

JamesKellough — Tue, 03 Jun 2014 17:11:14 GMT

Thanks Carol. My apologies, I should have posted this earlier, I realized my operations view was using a third party add in which I understand is not currently supported in browser views at this time. After saving a copy of my view with this add in removed it worked fine in my browser tests. Cheers, James

Re: Operations Dashboard Browser Not Working

CarolGhostine — Tue, 03 Jun 2014 17:20:38 GMT

Ok great. Glad you were able to get over your hurdle.
We are looking at solutions that would allow a single add-in to work in both the Windows and browser versions. Is there a specific kind of add-in you are wanting to build ?

Re: Operations Dashboard Browser Not Working

CarolGhostine — Tue, 03 Jun 2014 17:25:08 GMT

Hi Alina,

The minimum requirement to use ops dashboard on the iPad is 6.0 with safari. Does your op view have any add-ins?
Does your operations view open when using a desktop with your browser? If you like you can share your op view and I can take a look to see what could be the problem.

Thanks
Carol

Re: Operations Dashboard Browser Not Working

AlinaTaus — Wed, 04 Jun 2014 19:19:03 GMT

Hi Carol,

I am not able to open the Operational View in any Browser. The only thing that works right now is opening the op view in the Windows version of the Operation Dashboard. The Op view has no Add-ins, just widgets.
Here is the link to the it:

http://www.arcgis.com/apps/dashboard/index.html#/c2a525221ad64b9a90df1a291f175791

Thank you for looking into this!

Alina

Re: Operations Dashboard Browser Not Working

CarolGhostine — Wed, 04 Jun 2014 19:23:54 GMT

Hi Alina,

I don't have access to this Operation View. Could you share it with everyone if you don't mind.

Thanks
Carol

Re: Operations Dashboard Browser Not Working

AlinaTaus — Wed, 04 Jun 2014 19:26:13 GMT

I apologize, I just went it and changed the permissions and then edited the link. Let me know if it still does not work.
Thank you!
ALina

Re: Operations Dashboard Browser Not Working

CarolGhostine — Wed, 04 Jun 2014 19:30:18 GMT

Not sure if it takes time for permissions to update but as of now I still cannot access the op view. What is the name of the Op View?

You can email me at cghostine@esri.com and once we have a fix we can post it on the forum.

Re: Operations Dashboard Browser Not Working

AlinaTaus — Wed, 04 Jun 2014 19:33:13 GMT

The name of the op view is Catch Basin Cleaning 2014- Operation Dashboard
and it should be under the username gaud.admin

Re: Operations Dashboard Browser Not Working

CarolGhostine — Wed, 04 Jun 2014 19:47:15 GMT

Thanks I can see it now.

Re: Operations Dashboard Browser Not Working

CarolGhostine — Wed, 04 Jun 2014 20:35:32 GMT

Hi Alina,

The issue is related to the browser not handling correctly a projected basemap. We will fix this issue so that the geometry is read in correctly when using the browser. The next release for the Operations dashboard Browser is expected mid July. Thank you for reporting this issue.

Regards,
Carol

Re: Operations Dashboard Browser Not Working

AlinaTaus — Thu, 05 Jun 2014 09:20:02 GMT

Hi Carol,

I replaced the basemap with ESRI's Imagery and created a new Op View and that worked! Thank you for looking into this, I appreciate it!
I look forward to the new release in mid July!

Thanks again!

Alina

Re: Operations Dashboard Browser Not Working

JayChen — Tue, 17 Jun 2014 22:09:53 GMT

Hi James,

FYI - we pushed in a fix for views with third-party add-in that's not supported by browser version of dashboard app. The fix would ignore unsupported add-ins and continue loading the view (UC release).

-Jay