topic Re: Dashboard selection zooming too close in ArcGIS Dashboards Questions

Dashboard selection zooming too close

jes483_pennstate — Tue, 22 Nov 2022 21:55:00 GMT

I'm new to dashboards. I've created two of them, and in both projects, when zooming to a selected field, the scale is so large that no map features are visible besides the selected point. I'm sure this is a simple fix, but I've been wracking my brain trying to solve the issue.

Re: Dashboard selection zooming too close

JoshBillings — Wed, 23 Nov 2022 12:58:19 GMT

Hey @jes483_pennstate ,

In your dashboard, go to the web map settings and make sure you're on the "Settings" tab on the left. At the bottom of this window, there will be a setting called "Point Zoom Scale." Set that to your desired setting. Depending on the project, I usually like mine around 5000.

Re: Dashboard selection zooming too close

jes483_pennstate — Wed, 23 Nov 2022 14:04:16 GMT

Thanks, but adjusting that, larger or smaller scale, has no effect on the selection zoom.

Re: Dashboard selection zooming too close

Town_ofCBS_GIS — Thu, 13 Jul 2023 15:04:22 GMT

I'm also having this issue - the map zooms in far too close when I have filtering on, and there is only one feature it's zooming to. There should be a limit on how far it zooms in automatically?

Re: Dashboard selection zooming too close

GayleNeufeld — Fri, 14 Mar 2025 21:30:04 GMT

Did this ever get resolved? I've made several dashboards and haven't had this issue until today. I've changed the point zoom scale from 10000 to 5000 to 1000 to 100 to 50 to 5, and it zooms the same distance (pretty much pixel level). Any ideas?

Re: Dashboard selection zooming too close

ElizabethZizzamia1 — Wed, 16 Apr 2025 19:35:24 GMT

Hello, I have the same problem. In theory the "point zoom scale" option is great, but it doesn't work. It makes no difference if it is 1,000,000 or 10. It zooms past my data and only shows white vector background so the user sees nothing. The JSON reflects that I changed the value to 5000 and it still doesn't work. Is there anything else to do about this?

Re: Dashboard selection zooming too close

ElizabethZizzamia1 — Wed, 16 Apr 2025 20:24:00 GMT

I ended up created points from my polygons and then creating a buffer that would ensure the map would end up showing the user a decent scale. This did mean that I had to reconfig the dashboard to use the buffer instead of the original feature layer but all in all, a quick fix. I don't love that even though I have the buffer set's symbology set to transparent white, it's still somewhat visible. I turned off the selection color in the map settings too.

Re: Dashboard selection zooming too close

RachelPasser_RFA — Mon, 13 Oct 2025 18:36:58 GMT

I'm having the same issue. The zoom point scale makes no difference. It always zooms to 5ft so the user cannot really see anything on the map. Any help would be appreciated.

Re: Dashboard selection zooming too close

Juan_Toro-Killion — Thu, 16 Oct 2025 14:49:22 GMT

Also having the same problem. My issue is in Portal 11.3, unsure what others are using...

Re: Dashboard selection zooming too close

LizaMarkey — Thu, 04 Dec 2025 21:07:18 GMT

Did anyone figure this out yet? We also see same issue with zoom to point.

Re: Dashboard selection zooming too close

apgis16 — Wed, 10 Dec 2025 19:40:47 GMT

Also looking for a solution to this - seems soooo simple.

Re: Dashboard selection zooming too close

ZackWebb — Wed, 21 Jan 2026 01:11:01 GMT

When I had the filter set to categories from "Grouped Values" the point zoom scale had no effect. Changing it to categories from "Features" seems to resolve it.