topic Critical service failed to initialize (esriAnalyst/services/preferences/PreferenceService) in ArcGIS Community Analyst Questions

Critical service failed to initialize (esriAnalyst/services/preferences/PreferenceService)

AllenRisley — Wed, 12 Feb 2020 02:26:24 GMT

I have a student who is trying to start/login to Community Analyst Online (we also tried Business Analyst Online) on her laptop, She receives the error message list ed above (Critical service failed to initialize...). I have taught hundreds of students how to use these websites and I have never encountered this error message.

Any ideas? Account? Browser? Operating system?

Thanks in advance,

Allen Risley

GIS Specialist

California State University San Marcos

arisley@csusm.edu

Re: Critical service failed to initialize (esriAnalyst/services/preferences/PreferenceService)

KateCarlson — Tue, 03 Mar 2020 18:27:22 GMT

Hi Allen- We were just alerted to this error from a student trying to use BAO on our campus (University of Minnesota). I have never seen this error either, Did you learn anything since Feb 11?

Thanks-

Kate

Re: Critical service failed to initialize (esriAnalyst/services/preferences/PreferenceService)

AllenRisley — Tue, 03 Mar 2020 20:06:12 GMT

Hi Kate,

I did not receive any help from Esri regarding this GeoNet post, but I can tell you that the student was eventually able to use Community Analyst. I had recommended that she clear the cache and cookies on her web browser and did not hear back from her after that recommendation.

I just sent the student an email to see if it was the browser cleanup that made the difference.

Allen