topic Re: Need clarification on Community Analyst Credits in ArcGIS Community Analyst Questions

Need clarification on Community Analyst Credits

JayMeehl — Mon, 10 Oct 2016 17:07:38 GMT

We just purchased Community Analyst. While exploring the functionality I added a pin, created walk time areas, scrolled through infographics and used the "Create PDF or Image" button. This cost me 12 credits and I am a bit confused, especially after referencing the breakdown of credits. I can see 1.5 for drive times, and maybe a credit or so for Infographics. So does generating a map cost the same as generating a report - 10 credits. I realize 12 credits is really nothing to worry about but for future reference it would be good to know if map production costs this many credits.

Re: Need clarification on Community Analyst Credits

DanPatterson_Retired — Mon, 10 Oct 2016 20:54:54 GMT

I don't use them, but if they use arcgis online credits, there is a breakdown, hopefully for all

ArcGIS Online | Service Credits

Re: Need clarification on Community Analyst Credits

PraveenSrivastava — Thu, 22 Dec 2016 05:07:54 GMT

Hi Jay,

Thank you for using Community Analyst. Yes, creating PDF or image using the "Create PDF or Image" button costs 10 credits for each format.

Thank you,

Praveen

Re: Need clarification on Community Analyst Credits

JayMeehl — Thu, 22 Dec 2016 13:32:38 GMT

Praveen, thanks for the answer. It would be great if Esri made this information easier to find.

Re: Need clarification on Community Analyst Credits

PraveenSrivastava — Tue, 27 Dec 2016 07:39:42 GMT

Hi Jay,

Thanks for the feedback. We will work on making this information more easy to find.

Just wondering though if you were able to find these two resources:

and if you found them helpful?

Thanks,

Praveen

Re: Need clarification on Community Analyst Credits

PraveenSrivastava — Mon, 20 Mar 2017 23:22:28 GMT

Hi Jay,

Based on your feedback, we are reconsidering the credits charged for the Create Image button. We will let you know when we make some changes.

Please keep providing your feedback. Such feedback helps us tremendously serve your needs better.

Thank You,

Praveen

Praveen Srivastava | Product Manager

Esri | 380 New York Street | Redlands, CA 92373

T 909 793 2853 x2761 | psrivastava@esri.com | esri.com