topic Log in failure in ArcGIS Community Analyst Questions https://community.esri.com/t5/arcgis-community-analyst-questions/log-in-failure/m-p/592576#M148 <HTML><HEAD></HEAD><BODY><SPAN>I am looking for easy to use census 2010 and ACS data. I thought I'd give Community Analyst a try and have downloaded the 30 trial add in. The icon shows up in ArcMap 10, but when I try to log in (and I have an account and have verified with ESRI that I have an account) I get the attached error. Anyone have any idea what this is and how to resolve? Thanks[ATTACH=CONFIG]11024[/ATTACH]</SPAN></BODY></HTML> Mon, 09 Jan 2012 15:53:17 GMT lindapranger 2012-01-09T15:53:17Z Log in failure https://community.esri.com/t5/arcgis-community-analyst-questions/log-in-failure/m-p/592576#M148 <HTML><HEAD></HEAD><BODY><SPAN>I am looking for easy to use census 2010 and ACS data. I thought I'd give Community Analyst a try and have downloaded the 30 trial add in. The icon shows up in ArcMap 10, but when I try to log in (and I have an account and have verified with ESRI that I have an account) I get the attached error. Anyone have any idea what this is and how to resolve? Thanks[ATTACH=CONFIG]11024[/ATTACH]</SPAN></BODY></HTML> Mon, 09 Jan 2012 15:53:17 GMT https://community.esri.com/t5/arcgis-community-analyst-questions/log-in-failure/m-p/592576#M148 lindapranger 2012-01-09T15:53:17Z Re: Log in failure https://community.esri.com/t5/arcgis-community-analyst-questions/log-in-failure/m-p/592577#M149 <HTML><HEAD></HEAD><BODY><BLOCKQUOTE class="jive-quote">I am looking for easy to use census 2010 and ACS data. I thought I'd give Community Analyst a try and have downloaded the 30 trial add in. The icon shows up in ArcMap 10, but when I try to log in (and I have an account and have verified with ESRI that I have an account) I get the attached error. Anyone have any idea what this is and how to resolve? Thanks[ATTACH=CONFIG]11024[/ATTACH]</BLOCKQUOTE><BR /><SPAN> </SPAN><BR /><SPAN>Linda,</SPAN><BR /><BR /><SPAN>Can you let me know what your username is and I'll check to see if your trial subscription is correctly setup.</SPAN><BR /><BR /><SPAN>Regards,</SPAN><BR /><SPAN>Jason R.</SPAN></BODY></HTML> Mon, 09 Jan 2012 22:58:06 GMT https://community.esri.com/t5/arcgis-community-analyst-questions/log-in-failure/m-p/592577#M149 Jason_RobinsonRobinson 2012-01-09T22:58:06Z Re: Log in failure https://community.esri.com/t5/arcgis-community-analyst-questions/log-in-failure/m-p/592578#M150 <HTML><HEAD></HEAD><BODY><SPAN>Linda,</SPAN><BR /><BR /><SPAN>I was able to verify your CA Add-In Trial is active.&nbsp; Let me know if you are still encountering difficulties attempting to login.&nbsp; I might also suggest deleting your temporary internet files or alternatively try a different internet browser if one is available.</SPAN><BR /><BR /><SPAN>Regards,</SPAN><BR /><SPAN>Jason R.</SPAN></BODY></HTML> Tue, 10 Jan 2012 15:59:57 GMT https://community.esri.com/t5/arcgis-community-analyst-questions/log-in-failure/m-p/592578#M150 Jason_RobinsonRobinson 2012-01-10T15:59:57Z Re: Log in failure https://community.esri.com/t5/arcgis-community-analyst-questions/log-in-failure/m-p/592579#M151 <HTML><HEAD></HEAD><BODY><SPAN>thanks. I've already tried deleting all the temp/cached files. Not sure I know how to try another browser. I don't know what the background is searching for when I click on the community analyst icon. It opens and I enter the info so don't know how it's searching for a browser or which one it's searching for?</SPAN></BODY></HTML> Wed, 11 Jan 2012 10:34:39 GMT https://community.esri.com/t5/arcgis-community-analyst-questions/log-in-failure/m-p/592579#M151 lindapranger 2012-01-11T10:34:39Z Re: Log in failure https://community.esri.com/t5/arcgis-community-analyst-questions/log-in-failure/m-p/592580#M152 <HTML><HEAD></HEAD><BODY><SPAN>Linda,</SPAN><BR /><BR /><SPAN>I'd suggest contacting Esri Technical support on this.&nbsp; There might be a proxy issue but definitely needs to be explored.&nbsp; There are a number of ways at the below link to log an incident.</SPAN><BR /><BR /><A href="http://support.esri.com/en/">http://support.esri.com/en/</A><BR /><BR /><SPAN>Regards,</SPAN><BR /><SPAN>Jason R.</SPAN></BODY></HTML> Thu, 12 Jan 2012 22:07:34 GMT https://community.esri.com/t5/arcgis-community-analyst-questions/log-in-failure/m-p/592580#M152 Jason_RobinsonRobinson 2012-01-12T22:07:34Z