topic Re: Collector with Attachments will not synch in ArcGIS Collector Questions

Collector with Attachments will not synch

ThomasColson — Wed, 31 Dec 2014 17:55:58 GMT

Collector with Attachments will not synch: I finally got a collector app working in the following configuration:

Point Feature Class with attachments enabled published on ArcGIS Server 10.2.2 with sync enabled;

Webmap in Portal for ArcGIS (also 10.2.2);

I can access the map and create an offline copy on a variety of Android and IoS devices.

I can create new, and update point features and sync them (most of the time).

When I create or update a point feature AND attach a photograph to it, sync fails every time with "Illegal start of token [<]".

Since this works when I'm adding or updating features with no attachments, I'm pretty sure that the service and Portal is configured correctly. Why would collector stop working when attachments are added to the mix? Unfortunately, due to IT policy, we won't be able to "upgrade" to 10.3 which, at great cost, involves dozens of servers and thousands of desktop clients.

Is there a fix for this in the 10.x suite?

Re: Collector with Attachments will not synch

AdrianMarsden — Mon, 05 Jan 2015 09:36:47 GMT

Same here - I have an open call with Esri(UK) regarding this.

Re: Collector with Attachments will not synch

MartinKoli2 — Mon, 05 Jan 2015 14:21:25 GMT

I had similar problem, but with AGOL only. Do you have activated GDB versioning or editors changes tracking? Try make GDB without these services.

Re: Collector with Attachments will not synch

ThomasColson — Mon, 05 Jan 2015 17:43:45 GMT

GDB Versioning is enabled, as per the ESRI documentation, which suggests that it will not work otherwise, No track editor changes. Are you saying that disabling archiving makes feature attachements work? Why would a plain old feature service work with versioning enabled (per the documentation), but adding attachements (also with versioning) fail to sync in collector?

I can collect points and sync all day long in collector, even on the FS with the attachments. As soon as I add an attachment (small > 1 mb photo)....sync fails.

Re: Collector with Attachments will not synch

MartinKoli2 — Mon, 05 Jan 2015 22:20:00 GMT

I forgot a one more problem. Dont You have the problematic feature class/service in two or more various maps? First, try to use your feature class/service in just one web map. If you need it to use in more maps, you must create copies and then append it together. Sometimes helps only create new map and with new feature class/service to solve sync problem.

If it will not help, try to turn off versioning, too.

Re: Collector with Attachments will not synch

AnnaHou — Tue, 06 Jan 2015 00:16:07 GMT

Just to clarify, how are the attachments added? Via "Take Photo" or via "Choose From Library"? Are you able to successfully sync the edits if attachments are added via "Take Photo"?

Regards,

Anna

Re: Collector with Attachments will not synch

AdrianMarsden — Tue, 06 Jan 2015 09:36:17 GMT

OK two points here - my reading of the set up is that versioning should be DISABLED ArcGIS Help (10.2, 10.2.1, and 10.2.2) - earlier versions of this help page made it clearer that versioning should not be enabled.

And for me, the mere presence of the ability to add attachments is enough to break this, not the actual adding of attachments. Also, to answer the question as a bog has been raised**, when I do add an attachment it is direct from Collector.

**BUG-000084227 : Collector for ArcGIS on iOS fails to sync edits to a feature service added as an item with stored credentials in ArcGIS.com if at least one of the features has a picture attachment made from photo library.

Re: Collector with Attachments will not synch

ThomasColson — Wed, 07 Jan 2015 15:39:39 GMT

We don't have this service tied to credentials, so that is not the issue. Have also tried with photo from library, photo from camera, and just adding a text file. All the same error.

Re: Collector with Attachments will not synch

AdrianMarsden — Wed, 07 Jan 2015 15:44:38 GMT

My investigation with Esri(UK) has revealed a mixed result - sometimes it works, sometimes not. When it fails I get this in the server logs.

com.esri.rf.RException: Error parsing multi-part request at com.esri.rf.multipart.DefaultMultipartRequestHandler.parseRequest(DefaultMultipartRequestHandler.java:72) at com.esri.rf.RFactory.newMultipartRequestHandler(RFactory.java:203) at com.esri.rf.RRequest.newInstance(RRequest.java:976) at com.esri.rf.RServlet.service(RServlet.java:86) at javax.servlet.http.HttpServlet.service(HttpServlet.java:728) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:222) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:123) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:502) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:100) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408) at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1041) at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:603) at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:312) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615) at java.lang.Thread.run(Thread.java:744) Caused by: org.apache.commons.fileupload.FileUploadException: Read timed out at org.apache.commons.fileupload.FileUploadBase.parseRequest(FileUploadBase.java:381) at org.apache.commons.fileupload.servlet.ServletFileUpload.parseRequest(ServletFileUpload.java:126) at com.esri.rf.multipart.DefaultMultipartRequestHandler.parseRequest(DefaultMultipartRequestHandler.java:65) ... 19 more Caused by: java.net.SocketTimeoutException: Read timed out at java.net.SocketInputStream.socketRead0(Native Method) at java.net.SocketInputStream.read(SocketInputStream.java:152) at java.net.SocketInputStream.read(SocketInputStream.java:122) at org.apache.coyote.http11.InternalInputBuffer.fill(InternalInputBuffer.java:532) at org.apache.coyote.http11.InternalInputBuffer.fill(InternalInputBuffer.java:501) at org.apache.coyote.http11.InternalInputBuffer$InputStreamInputBuffer.doRead(InternalInputBuffer.java:563) at org.apache.coyote.http11.filters.IdentityInputFilter.doRead(IdentityInputFilter.java:124) at org.apache.coyote.http11.AbstractInputBuffer.doRead(AbstractInputBuffer.java:346) at org.apache.coyote.Request.doRead(Request.java:422) at org.apache.catalina.connector.InputBuffer.realReadBytes(InputBuffer.java:290) at org.apache.tomcat.util.buf.ByteChunk.substract(ByteChunk.java:449) at org.apache.catalina.connector.InputBuffer.read(InputBuffer.java:315) at org.apache.catalina.connector.CoyoteInputStream.read(CoyoteInputStream.java:200) at org.apache.commons.fileupload.MultipartStream$ItemInputStream.makeAvailable(MultipartStream.java:977) at org.apache.commons.fileupload.MultipartStream$ItemInputStream.read(MultipartStream.java:887) at java.io.InputStream.read(InputStream.java:101) at org.apache.commons.fileupload.util.Streams.copy(Streams.java:94) at org.apache.commons.fileupload.util.Streams.copy(Streams.java:64) at org.apache.commons.fileupload.MultipartStream.readBodyData(MultipartStream.java:593) at org.apache.commons.fileupload.MultipartStream.discardBodyData(MultipartStream.java:619) at org.apache.commons.fileupload.MultipartStream.skipPreamble(MultipartStream.java:638) at org.apache.commons.fileupload.FileUploadBase$FileItemIteratorImpl.findNextItem(FileUploadBase.java:961) at org.apache.commons.fileupload.FileUploadBase$FileItemIteratorImpl.<init>(FileUploadBase.java:942) at org.apache.commons.fileupload.FileUploadBase.getItemIterator(FileUploadBase.java:331) at org.apache.commons.fileupload.FileUploadBase.parseRequest(FileUploadBase.java:349) ... 21 more

Re: Collector with Attachments will not synch

danbecker — Thu, 15 Jan 2015 17:28:20 GMT

we have server 10.3, and I was unable to sync attachments from iOS to a feature service that was versioned in SDE.

Follow this workflow, I bet sync with attachment will work.

1. create new SDE geodatabase, feat. dataset and feat. class

2. add globalIDs

3. enabled archiving

4. enable attachments

5. publish service with sync enabled

6. add feat. service as item in Arcgis.com, DO NOT store credentials with the item if service is secured. BUG-000084538 was logged yesterday. Support helped me to determine storing credentials with secured services when added to arcgis.com was causing issues with collector.

7. create webmap with your newly added item

8. share both service and webmap

9. take offline with collector, create points, take photos with camera

10. sync.

11. this workflow works every time, no issues.

Key items: NO versioning, NO storing credentials.

Re: Collector with Attachments will not synch

BledarBirbo1 — Thu, 07 May 2015 08:10:21 GMT

Hi Adrian.

Did you figure out how to fix this issue ?

We are getting the same error.

Thanks.

Re: Collector with Attachments will not synch

deleted-user-mezzanRtr2IZ — Mon, 08 Jun 2015 17:38:41 GMT

I've had similar issues trying to sync ~ 1GB of data over the network from Collector to the AGOL web map. Trying to move a lot of data through collector seems to be the cause of most of these related problems. After talking with ESRI support I've found a workaround that is suitable for our office's situation. Navigating to the ArcGISApp folder on you mobile device, you can copy the "offline_data" folder to your desktop. If you have ArcMap 10.*, you can use the "Copy Runtime Geodatabase to File Geodatabase (conversion)" tool to convert the .GEODATABASE file with all your data to a fGDB. There is a folder that houses all your attachments as well. Once I got the unsyncable data into ArcMap, I was able to append it to the master dataset and maintain Global IDs and relationship with the attachments.

Re: Collector with Attachments will not synch

JacquelineKovarik — Thu, 16 Jul 2015 19:10:04 GMT

Hi Jeff,

Thanks for the "Copy Runtime Geodatabase to File Geodatabase" tool tip - it worked great! I'm wondering if you could elaborate on the steps you took to successfully get your output from this tool "appended" to the master dataset, while maintaining Global IDs and attachment relationships? Did you use the append tool, or was there another trick?

Thanks!

Jacqueline

Re: Collector with Attachments will not synch

deleted-user-mezzanRtr2IZ — Thu, 16 Jul 2015 20:11:57 GMT

Jacqueline,

This part of the process was a bit more involved. Rather than explain in detail, here is a link to another forum thread that provides the instruction.

Merging together Attachment Data sets

I hope this helps, good luck.

Re: Collector with Attachments will not synch

MichaelAugust — Thu, 20 Aug 2015 19:15:35 GMT

Could you elaborate here on how to check if you are "storing credentials with the item"? Or where exactly that setting is, I'm not familiar with it...thanks!

Re: Collector with Attachments will not synch

danbecker — Thu, 20 Aug 2015 19:31:27 GMT

Just add the secured item to a new web map. If you are prompted to login to the service then you have not stored credentials with the item

Re: Collector with Attachments will not synch

JacquelineKovarik — Wed, 09 Sep 2015 20:44:00 GMT

Thank you, Jeff!

Re: Collector with Attachments will not synch

Anonymous User — Wed, 25 Nov 2015 20:36:49 GMT

Jeffery,

Can you please detail how you backed up the specific Collector files to your local machine? I am using Windows 7, thanks.

"After talking with ESRI support I've found a workaround that is suitable for our office's situation. Navigating to the ArcGISApp folder on you mobile device, you can copy the "offline_data" folder to your desktop. If you have ArcMap 10.*, you can use the "

Re: Collector with Attachments will not synch

deleted-user-mezzanRtr2IZ — Mon, 30 Nov 2015 15:48:37 GMT

Jared,

My method described above is for retrieving Collector data off of your mobile device that was collected using Collector's disconnected mode. Below is a break down of my my previous response:

1. Connect your mobile device to your PC and navigate to the ArcGISApp folder on your mobile device (I can't tell you where this is precisely and likely varies from one device to another).

2. Copy the "offline_data" folder to you desktop.

3. Use the "Copy Runtime Geodatabase to File Geodatabase (conversion)" tool within ArcMap to convert the .GEODATABASE file in the "offline_data" folder to a File Geodatabase (.gdb)

Re: Collector with Attachments will not synch

Anonymous User — Wed, 02 Dec 2015 17:17:31 GMT

Jeffrey,

Step 1 was the step I was hoping to get more detailed information on. I see no such folder when connecting my device to my computer. I am on Windows 7 and using an apple device. I even had ESRI tech support doing a screen share with me at the time but they didn't seem to know where to find that file either.