topic Re: Authentication problem in Collector when accessing secured services in ArcGIS Collector Questions

Authentication problem in Collector when accessing secured services

AlinaTaus — Mon, 18 Dec 2017 20:57:38 GMT

I am having an issue with the latest release of Collector for iOS (17.0.3) where users are no longer being prompted to authenticate when accessing secured services (these are hosted on our own ArcGIS Server). We have tried several things to log off the previous user, including switching to a different ArcGIS Online account, restarting the app, even uninstalling the app and reinstalling it. Nothing works! Somehow the user credentials are saved. I have contacted ESRI and they have been able to replicate the issue on their end. A bug has been created and my case has been closed for now. I am trying to come up with a workaround as I have several field users who share an iPad and need them to sign in with their own credentials before conducting an inspection. The only way I could think of to force a user out was to temporary remove their access to the service by modifying their permissions in the Identity Store under ArcGIS Manager. I'm wondering if anybody has a better way to accomplish this?

Thanks in advance!

Re: Authentication problem in Collector when accessing secured services

OliviaDeSimone — Wed, 03 Jan 2018 15:12:23 GMT

This has started happening at my organization as well with feature services coming from ArcGIS server. Have you noticed any issues associated with this?

Re: Authentication problem in Collector when accessing secured services

Luiz_AmadeuCoutinho — Fri, 05 Jan 2018 14:05:37 GMT

The same problem here

https doesn´t work here

Any idea?

Re: Authentication problem in Collector when accessing secured services

Anonymous User — Fri, 05 Jan 2018 14:34:56 GMT

In the window where you can switch users, you can also remove users in Collector for ArcGIS on Android. Have you also tried removing the account? This will prompt for credentials (AGOL) again, but may also prompt again for the service's credentials.

I would expect uninstalling/reinstalling the application to work even though that is not ideal.

Re: Authentication problem in Collector when accessing secured services

AlinaTaus — Fri, 05 Jan 2018 15:07:24 GMT

The Android version works fine, it's the iOS version that is not. I don't see where I would be able to remove a user in Collector for iOS, the only option I have is to Sign out. I have tried uninstalling the app and reinstalling it and somehow the last user's credentials were still there.

Re: Authentication problem in Collector when accessing secured services

Anonymous User — Fri, 05 Jan 2018 15:11:19 GMT

Alina, you would just sign out on iOS. Collector on Android and Windows allow you to switch users.

Re: Authentication problem in Collector when accessing secured services

Luiz_AmadeuCoutinho — Fri, 05 Jan 2018 15:15:09 GMT

Hi Dan

I did a lot of times and nothing. I get the messenger "Check url or credencials" when I try to put https://myurlportal/arcgis

Collector was uninstalled e reinstalled. My Android device is new (I bought one 4 days ago).

We here use Linux , Hosted Portal and Server 10.4.1 Federated. Here my url https://smart.campus.ciencias.ulisboa.pt/arcgis

In my computer was installed from Windows Store the Collect and the screen it´s my dream (Login using AGOL account or Enterprise account). Works very well.

Re: Authentication problem in Collector when accessing secured services

AlinaTaus — Fri, 05 Jan 2018 15:19:59 GMT

Ok, thank you. I have tried that with no luck. Not sure what else to try, I hope ESRI can come up with a fix soon! Also, I wish there was a way to reinstall an older version of the app.

Re: Authentication problem in Collector when accessing secured services

Anonymous User — Fri, 05 Jan 2018 15:21:37 GMT

Luiz,

This is a different issue than what this forum is discussing. Are you signing in to your Portal with the FCUL account or the arcgis account?

Re: Authentication problem in Collector when accessing secured services

Anonymous User — Fri, 05 Jan 2018 15:29:02 GMT

So uninstalling and reinstalling the application does not prompt again for credentials (for server services) after signing in to ArcGIS Online? We can only provide the version of Collector that is available on the App Store.

What version of iOS are you on?

Re: Authentication problem in Collector when accessing secured services

Luiz_AmadeuCoutinho — Fri, 05 Jan 2018 15:50:28 GMT

Sorry Dan

I know it´s a different problem.

I´m trying to login using ArcGIS account and FCUL Account. The same error.

Re: Authentication problem in Collector when accessing secured services

AlinaTaus — Fri, 05 Jan 2018 15:56:07 GMT

Dan, no it does not. I have just tested it again. Once I reinstall the app, I am asked to sign in with an AGOL account but will not be prompted for credentials to the secured services. If I try to make a data edit so that I can see what credentials are stored, it's the last user. The version I just installed and tested is 17.0.4. I started getting this error at 17.0.3

Re: Authentication problem in Collector when accessing secured services

Anonymous User — Fri, 05 Jan 2018 16:51:46 GMT

What kind of users are you using in ArcGIS Server Manager (go to Site->Security). Also, do you have your server listed as a trusted server in ArcGIS Online?

Re: Authentication problem in Collector when accessing secured services

AlinaTaus — Fri, 05 Jan 2018 17:02:50 GMT

Re: Authentication problem in Collector when accessing secured services

Anonymous User — Fri, 05 Jan 2018 17:27:16 GMT

Did you have the trusted server in your ArcGIS Online security settings before you had this login issue?

Configure security settings—ArcGIS Online Help | ArcGIS

ArcGIS Server hosting services secured with token-based security do not need to be added to this list.

Re: Authentication problem in Collector when accessing secured services

Anonymous User — Fri, 05 Jan 2018 17:35:23 GMT

Can you test going into the browser (chrome, firefox, etc) on the Android device and try logging in to your Portal there?

Re: Authentication problem in Collector when accessing secured services

Luiz_AmadeuCoutinho — Fri, 05 Jan 2018 17:53:16 GMT

Yes I can.

I´m updating the interior spaces on my CAMPUS (In Lisbon Portugal) using the web browser because the Collector is not working with our Portal .

So my solution, I made one webapp running by browser on my android device, but it´s slow than Collector.

Re: Authentication problem in Collector when accessing secured services

AlinaTaus — Fri, 05 Jan 2018 17:54:47 GMT

I believe so. I don't remember exactly when I added that. I do remember that it was something an ESRI tech had recommended when troubleshooting a different issues I was having. Just as a test, I removed the server from the Trusted Site and tried to sign in/sign out but that didn't seem to make a difference.

Re: Authentication problem in Collector when accessing secured services

Anonymous User — Fri, 05 Jan 2018 19:28:17 GMT

You'll want to log a case with your distributor so we can troubleshoot this further

Re: Authentication problem in Collector when accessing secured services

Anonymous User — Fri, 05 Jan 2018 19:36:49 GMT

You will also want to look over your certificate - it says your certificate chain is incomplete:

SSL Server Test: smart.campus.ciencias.ulisboa.pt (Powered by Qualys SSL Labs)

Collector has become more secure since the update to 17.0.3, so I would resolve any certificate issues before moving forward