topic Re: Collector for Android missing downloaded maps under Manage maps in ArcGIS Collector Questions

Collector for Android missing downloaded maps under Manage maps

WarrenMedernach — Tue, 24 Nov 2015 16:32:43 GMT

Am I missing something here? When I goto Manage in Collector on my Android device, I am not seeing any of the downloaded maps?

I'm not sure if this is a result of the recent update, or the result of me testing a side-loaded tile package basemap?

When I goto to Manage > Basemaps, I can see the downloaded basemaps, but Manage > Maps is empty...

Anybody experiencing this?

Warren

Re: Collector for Android missing downloaded maps under Manage maps

PeteCrosier — Tue, 24 Nov 2015 21:30:13 GMT

This is something introduced with a recent update, as far as I can tell. We have to close Collector completely and reopen it to get the map to show in the Manage screen. We've reported it to Esri but the more people who do the better!

Re: Collector for Android missing downloaded maps under Manage maps

WarrenMedernach — Tue, 24 Nov 2015 21:33:29 GMT

AH HA!! The one thing I didn't try... rebooting... how could I have missed that... 🙂

Thanks Pete!

What's the easiest way to report things like this to ESRI?

Warren

Re: Collector for Android missing downloaded maps under Manage maps

PeteCrosier — Wed, 25 Nov 2015 11:07:16 GMT

Generally we go through Esri UK support for less urgent stuff - I guess it depends on what sort of customer you are, etc. as I imagine there's a load of different ways in.