topic I am unable to download a basemap from a Portal account for Collector. in ArcGIS Collector Questions https://community.esri.com/t5/arcgis-collector-questions/i-am-unable-to-download-a-basemap-from-a-portal/m-p/563719#M9635 <HTML><HEAD></HEAD><BODY><P><SPAN>Collector is not allowing me to download a basemap and brings me to a screen that says " Secure Layer&nbsp; This layer is protected: Unkown. </SPAN><A class="jive-link-external-small" href="https://community.esri.com/external-link.jspa?url=https%3A%2F%2Ftiledbasemaps.arcgis.com%2Farcgis%2Frest%2Fservices%2FWorld_Imagery%2FMapServer" rel="nofollow" target="_blank">https://tiledbasemaps.arcgis.com/arcgis/rest/services/World_Imagery/MapServer</A><SPAN>&nbsp; &nbsp;'"&nbsp; Then asks for Username and Password</SPAN></P><P></P><P></P><P>see screen shot attached.&nbsp;</P><P></P><P>Any suggestions?&nbsp;</P></BODY></HTML> Thu, 01 Feb 2018 15:10:16 GMT GideonDalrymple 2018-02-01T15:10:16Z I am unable to download a basemap from a Portal account for Collector. https://community.esri.com/t5/arcgis-collector-questions/i-am-unable-to-download-a-basemap-from-a-portal/m-p/563719#M9635 <HTML><HEAD></HEAD><BODY><P><SPAN>Collector is not allowing me to download a basemap and brings me to a screen that says " Secure Layer&nbsp; This layer is protected: Unkown. </SPAN><A class="jive-link-external-small" href="https://community.esri.com/external-link.jspa?url=https%3A%2F%2Ftiledbasemaps.arcgis.com%2Farcgis%2Frest%2Fservices%2FWorld_Imagery%2FMapServer" rel="nofollow" target="_blank">https://tiledbasemaps.arcgis.com/arcgis/rest/services/World_Imagery/MapServer</A><SPAN>&nbsp; &nbsp;'"&nbsp; Then asks for Username and Password</SPAN></P><P></P><P></P><P>see screen shot attached.&nbsp;</P><P></P><P>Any suggestions?&nbsp;</P></BODY></HTML> Thu, 01 Feb 2018 15:10:16 GMT https://community.esri.com/t5/arcgis-collector-questions/i-am-unable-to-download-a-basemap-from-a-portal/m-p/563719#M9635 GideonDalrymple 2018-02-01T15:10:16Z Re: I am unable to download a basemap from a Portal account for Collector. https://community.esri.com/t5/arcgis-collector-questions/i-am-unable-to-download-a-basemap-from-a-portal/m-p/563720#M9636 <HTML><HEAD></HEAD><BODY><P>Gideon,</P><P></P><P>This may help:<BR /><A class="link-titled" href="https://doc.arcgis.com/en/collector/android/create-maps/offline-map-prep.htm#ESRI_SECTION1_5ED9DA9CD8D14EEC8E6D34235AA62253" title="https://doc.arcgis.com/en/collector/android/create-maps/offline-map-prep.htm#ESRI_SECTION1_5ED9DA9CD8D14EEC8E6D34235AA62253">Prepare maps for offline use—Collector for ArcGIS | ArcGIS</A>&nbsp;</P><P></P><P>You will need to add an Esri Basemap to your Portal. This requires using ArcGIS Online credentials to store with the layer. Once that is done, switch the basemap you have with the one you just added.</P></BODY></HTML> Thu, 01 Feb 2018 16:29:21 GMT https://community.esri.com/t5/arcgis-collector-questions/i-am-unable-to-download-a-basemap-from-a-portal/m-p/563720#M9636 Anonymous User 2018-02-01T16:29:21Z Re: I am unable to download a basemap from a Portal account for Collector. https://community.esri.com/t5/arcgis-collector-questions/i-am-unable-to-download-a-basemap-from-a-portal/m-p/563721#M9637 <HTML><HEAD></HEAD><BODY><P>Got a solution thanks!!!!!</P></BODY></HTML> Mon, 14 May 2018 23:03:44 GMT https://community.esri.com/t5/arcgis-collector-questions/i-am-unable-to-download-a-basemap-from-a-portal/m-p/563721#M9637 GideonDalrymple 2018-05-14T23:03:44Z